We stayed in March 2011, for one week.
The good points are lovely beach side location, large clean rooms, friendly and helpful staff, led by an energetic Babu, who did bend over backwards to make our stay a good one.
The bad points are that on arrival, and even having confirmed with the hotel on the day of our arrival , we found that our room had been taken, and would not be available until the next stay and we were put into a concrete annexe a few hundred yards down the beach. After some heavy persuasion our room was suddenly available at 9pm ...and I suspect that someone else was inconvenienced instead. Reading the reviews this seems to be a consistent story with others, and is complicated by the fact that there is the annexe that needs filling. I would encourage other guests to triple check their bookings and to perhaps insist on paying a small advance. I should add that Babu did not charge us for the first night, but it still did not make up for a poor arrival and first night that represented 20% of our stay.
The rooms are lovely, but the furniture needs changing from the heavy and oversized indian gothic to something more in keeping with the style and vibe of the hotel.
The kitchen was a mess, and as I understand it subcontracted to another business who were really not on top of what needed doing in terms of just tidying up, basic cleanliness and quality. It needs rethinking. Worst of all the boss of the kitchen operation sat in the corner all day, without lifting a finger, or managing to get anything done. A bad look, but perhaps this has now been changed as we stayed a few months ago, and Babu did indicate that he was aware of the issues
- Official Description (provided by the hotel):
- Palm Tree resort the tranquil stay on Odayam Beach ... more less
- Reservation Options:
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- Also Known As:
- Palm Tree Heritage Hotel Varkala
- Palm Tree Heritage Varkala, Kerala