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“Love Panchgani & IL Pallazo !!”
Review of Il Palazzo Hotel

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Il Palazzo Hotel
Ranked #1 of 17 Hotels in Panchgani
Certificate of Excellence
Mumbai (Bombay), India
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Love Panchgani & IL Pallazo !!”
Reviewed 4 July 2014

i dont think summer is the right time to visit panchgani its the rainy season ... and that too if u r staying at IL Plazzo. this was my third stay at his hotel but the 1st after the management changed.
there was a bit hesitation when i was greeted by Mr. Farram n den came to know that management had changed.
anyways Gr8 place to stay. we stayed in 404 n 405 perfect rooms for a group of 4 or a family... all amenities provided in the room. tableland in back drop and beautiful garden and landscaping in front.
talking about the food one will love it right from breakfast.. But Mr. Davierwalla the lunch and dinner were not that tempting comparing to the one i enjoyed in the earlier stays. yes few changes are required in taste.
i feel u need to increase ur manpower as the existing ones i feel they are over burden and not happy with their work.
as the other guests have mentioned in their reviews the room service needs to be improved.
i suppose there is a electricity problem in panchgani and u have the generators but it so happened that we had to personally call up someone at the desk to inform him that there was no power in the room then after a long time some body use to come n personally switch it on.

but whatsoever i like this place ill recommend IL Palazzo to others and will definitely come back as from the few things mentioned above the rest makes it a memorable stay..

Room Tip: couples will love the rooms facing the garden. all these rooms are next to the reception desk. fami...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank balatraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, 6 July 2014
Dear valued customer,

We are happy to receive your valuable feedback. We are pleased to know that you enjoyed your stay with us and enjoyed your meals. As you have suggested, we are working on increasing the staffing. I apologise for the power problems; as the property is spread out, we are sometimes unaware of power failure in some areas. We will work on better coordination of the same.

We assure you that we will continue to do our best to make your stay with us relaxing and very enjoyable.

Warm wishes,

Mrs. Davierwalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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398 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • Any
English first
Pune, India
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 June 2014

I always had wonderful experience at this place, we went there on one of our anniversary and had one of the memorable one. And over the weekend after couple of years, we went there again with a toddler and a senior citizen. And experience was an opposite one. Change of management and has changed a lot- totally disappointing. To start – no room service- had to walk at the town hall area in the rain for all, had booked a suite but TV not working in other room, asked for khichdi for baby – requested in morning got for dinner, asked for hot milk for my baby got after 2 hours, evening tea-coffee had to wait for more than half an hour. If this is not, we reached early we were not even provided with a restroom service, when asked for the common one – it was locked and no one knew about the keys, found a staple pin in a custard, when shown just a plain sorry, buffet food was cold, after every call we made to reception there was a waiting period till we call again for follow up, credit card machine not present- had to pay by cash – who carries cash nowadays, and was asked to pay advance for the first time – I did in through online transfer – and believe it or not was asked for bill – how can someone give a bill for online transfer.
Overall a very unacceptable service from someone who had set up very high standards.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kanchanamit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, 28 June 2014
Dear Valued customer,

Thank you for your review and for providing us with your detailed feedback. Please accept our sincere apologies for your inconveniences and delay in your service. The credit card facility was temporarily unavailable and will be restored very shortly- we apologise for the inconvenience. We, the owners live on-site and therefore, do not hesitate to bring ANY issues to our attention. We really enjoy having children and we will do our utmost to make every accommodation for them. Please do give us another opportunity to serve you.

Regards,

Mrs. Davierwalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
1 review
Reviewed 23 June 2014

Our family has been patronizing the hotel since 4 decades its the ultimate destination for a family vacation. Inspite of the recent change in management things seems to have improved more then before, ur treated like a family the moment u check inn. Keep it up guys........such much achey din aa Gaye.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paarrvv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, 27 June 2014
Dear Paarv,

We are so happy that you enjoyed your visit with us. Please do visit us again and we would be happy to recount your family members who have enjoyed our hospitality in the past and share our memories with you. We look forward to your next visit.

Warm regards,

Mrs. Davierwalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
mumbai
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 June 2014

as the name suggest il pallazo means live in a palace ........
our stay at the hotel was just so very comfortable that we actually felt like royals!
breakfast was kingsize.....eggs, fresh fruit, poha , cornflakes, lassi ......unbelievable
lunch was another event......mutton sukha , chicken mughlai and a yummy prawn curry and to top it all was the delicious chocolate icecream which was so creamy and rich seemed like it had straight from the factory!
dinner was just unthinkable ........soup, fish with tartare sauce ......and a complete three course meal!
the manager mr farram was very warm and greeted us with a friendly smile which always helps as they say the first impression is the last !
of course a must mention was the lovely lady of the hotel mrs perin davierwalla .....she was patient , kind and very helpful( i asked her around the place as this was my first visit)
thank you for making our stay so comfortable and am sure am going to visit again and again !
cheers!!

Room Tip: loved the room # 103 alloted to us as it faced the garden and was beautiful in the mornings !
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paree_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, 27 June 2014
Dear Mrs. Paree,

We are pleased that you had such an enjoyable stay with our family. I will convey your compliments to the kitchen and chefs as well as to my sister-in-law. Please do visit us again and we will make every effort that you leave feeling just as happy and satiated. Thank you.

Warm regards,

Mrs. Davierwalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 June 2014

We absolutely love this place, it's a perfect getaway from city life, it's nestled between hills and the town. The hotel it self has a very Victorian feel . The service and food is outstanding . I have nothing but good things to say about this place. A must visit !!!!
Thank you il palazzo for an awesome stay

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nathani007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, 27 June 2014
Dear Mr. Nathani,

We are delighted by your happy stay with us. Our family has been running the hotel for over 75 years and we are still eager to please every guest that chooses us for their holiday.

Please do visit again and we shall make every attempt to make your stay with us a very positive experience.

Warm regards,

Mrs. Davierwalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 June 2014

Being a frequent traveler to mahabaleshwar, it was the first time we stayed in Panchgani at il palazzo. It was a very memorable stay...the atmosphere so much to go with the colonial feel, even the food was amazing and homely.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kmangwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, 27 June 2014
Dear Customer,

We are so happy that you had a rejuvenating experience and that you took the time to share your experience with us. We would be sincerely delighted to host you again.

Warm regards,

Mrs. Davierwalla
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surat
Level 5 Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 June 2014

Our family has been staying in this hotel for more than 4 decades. However, during our last stay of about 4 nights in June we realized that the management has been changed due to some family dispute. The recent stay was pathetic. The food which we used to cherish had turned out to be horrible to our surprise. The service was absently below standard.
A person named Mr. Param looking after the admin, was extremely rude and was not willing to listen to complains. We were a group of 10 from the family and everybody had a very disappointing experience. The previous management of Mr. Cobalt was excellent and we had enjoyed the stay every time during our visit to Panchgani.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pratik204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
iphotel2014, Owner at Il Palazzo Hotel, responded to this review, 27 June 2014
Dear Mr. Pratik,

We have been hosting families from Surat since early in my presence at Il-Palazzo in the late 1960s. All of you are our valued guests. I was sorry that we disappointed you during your visit this June. The hotel is still owned by the family and you may have met either my sister-in-law or myself as a child. Please do give us an opportunity to compensate for any inconvenience you experienced. Do ask for us when you arrive and we will personally host your family during your stay.

Warm regards,

Mrs. Davierwalla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Il Palazzo Hotel

Property: Il Palazzo Hotel
Address: Shirinbai Davierwalla Marg, Panchgani 412805, India
Phone Number:
Region: India > Maharashtra > Satara District > Panchgani
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in Panchgani
Price Range (Based on Average Rates): £
Number of rooms: 24
Official Description (provided by the hotel):
Welcome to Il Palazzo, one of the oldest and perhaps Panchgani's most famous Heritage Resort! We are a family-owned resort offering quality accommodation and unsurpassed hospitality, with a meal-plan second to none. As owners, we have always taken great pride in maintaining immaculate upkeep of our premises and surrounds. We provide a hearty breakfast, sumptuous lunch, high tea and a delicious dinner. Our cuisine, which features several legendary family recipes, puts an emphasis on fresh, tasty home-cooked food, using quality ingredients and taking no short cuts in preparation. Daily Pre-fixe menus include traditional Parsi dishes, ethnic Indian specialties and Continental classics. We sincerely do hope you enjoy your stay with us and we thank you for giving us an opportunity to welcome you into our family of happy guests. Remain assured, that we as owners will do all in our power to make your stay truly memorable. ... more   less 

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