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“Total Value for money! ”
Review of Phoenix Hotel

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Phoenix Hotel
Ranked #88 of 222 Hotels in Pune
Mumbai (Bombay), India
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Total Value for money! ”
Reviewed 12 August 2014 via mobile

Very well located....close too mall & clubs around...Burger King (pune's local food joint)is walkable....
I loved the hotel, the staff was polite....the rooms are spacious & and with a balcony where u can sit with Nature n sip ur coffee, it's a pleasant feeling!
Just one lil problem. ...In Room Dining need to be a lil more cautious abt giving stinky plates that smell of eggs....I have no other complain.
Fyi: This hotel is 1/2 a minute walk from the main road, so it can get lonely while walking if u dont have a vehicle...

Stayed August 2014, travelled on business
Helpful?
1 Thank JenniferAngels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danice A, Manager at Phoenix Hotel, responded to this review, 16 August 2014
Dear Ms. Jennifer
We at “ Phoenix Hotel” would like to take this opportunity to thank you for staying with us while your visit to Pune.
We appreciate the valuable time you took to share your comments on Trip advisor and are glad that you enjoyed your stay with us.
We shall surely pay more attention to the details mentioned about F&B.
We look forward to welcoming you again on your next visit to Pune.

Thanks & Regards
Danice Almeida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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85 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 July 2014

Communication in this hotel is so bad that the front desk doesn't know what bookings have been taken by, what they claim is, their "Reservations Dept". So despite having FULLY paid in advance for a Deluxe room for 2 nights, the front desk tries to make a fool of us by putting us in a much cheaper, tiny, hole-in-the-wall Executive room. They first claimed, that it is the same category of room we booked. Later, when we showed them the pictures of the Deluxe room and confirmations received by their Hotel 5 days in advance, they confessed that they had already given the rooms out to other people. There was no Manager available at this little place to take responsibility.

Also, though the room service menu lists a whole load of dishes, you can only have sandwiches if you call for room service at 10pm. The breakfast provided in the Coffee Shop is average.

The hotel is close to Koregaon Park, Hard Rock Cafe and Irish Village which makes it a great location but the service completely lets you down. The Hotel is nice but my experience was miserable.

Room Tip: Ask for Deluxe rooms as they are just marginally more expensive than the tiny executive rooms but ma...
See more room tips
  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank KayNair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danice A, Manager at Phoenix Hotel, responded to this review, 25 July 2014
Dear Ms. Nair,
Greetings from The Phoenix Hotel !!
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the room and the services provided to you at the hotel.
We would request you to please share your check in date by dropping us a mail at info@phoenixhotel.biz
At The Phoenix Hotel, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. The hotel is actively working to improve service levels and your feedback has proved to be valuable.
Thank you for sparing your time in giving your feedback on Trip advisor and bringing these matters to our attention. Your comments will help us serve you and all our guest better in the future.
We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.

Regards,
Danice Almeida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Pune hotels

Bangalore
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 May 2014 via mobile

We stayed here 2 years back and we found it to be a very good hotel. This is located a little further from Westin which is a more quieter locality on that road. The hotel is mid sized and is not a luxury hotel but the rooms are nice, clean and the staff is quite helpful. The staff had helped us a lot with directions, arranging for a taxi for a day tour in Pune and in other things that we required for our stay. Breakfast buffet has a decent spread and the food is good. All in all, good value for money!

Stayed June 2013, travelled with family
Helpful?
2 Thank Spry_2811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danice A, Manager at Phoenix Hotel, responded to this review, 18 May 2014
Dear Guest,
We at “ Phoenix Hotel” would like to take this opportunity to thank you for staying with us while your visit to Pune.
We appreciate the valuable time you took to share your comments on Trip advisor and are glad that you enjoyed your stay with us.
We look forward to welcoming you again on your next visit to Pune.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 March 2014

I attended wedding events at this hotel. Simply amazing! The venue was clean, had good decor and excellent service! It is spacious enough to accommodate a large number of guests and it's proximity to the main city such as Koregoan Park as well as malls in the area is great! Overall a pleasant experience.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank frequent_421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danice A, Manager at Phoenix Hotel, responded to this review, 7 January 2015
Dear Guest,

We thank you for your valuable feedback. We were delighted to learn you had a great experience at the Phoenix Hotel.
Your comments were shared with the team and has motivated them to provide seamless and intuitive service to all our valued guests.

We look forward to welcoming you once again.

Best Regards

Danice Almeida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2014

I stayed last week for tow nights for my business trip. Rooms are o.k., Front desk staff is o.k., Bur room service and breakfast food not up to standard. Not a tastu food. Room service need a training.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Gaurang S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danice A, Manager at Phoenix Hotel, responded to this review, 7 January 2015
Dear Guest,
Greetings from The Phoenix Hotel !!
Please accept our sincere apologies for the inconvenience you may have experienced in respect to the food and the services provided to you at the hotel.

At The Phoenix Hotel, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. The hotel is actively working to improve service levels and your feedback has proved to be valuable.
Thank you for sparing your time in giving your feedback on Trip advisor and bringing these matters to our attention. Your comments will help us serve you and all our guest better in the future.
We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.

Regards,
Danice Almeida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014

The stay was not so good, parking arrangements are not great, street signage is shut of after midnight which makes it difficult to locate the Hotel. Staff did not inform about a main switch outside the room to use air con and geyser inside the room. Not using air con was still Ok due to cold weather but had to take a bath with cold water which was like bad. Service standards are poor. Complimentary break fast arrangements are average. Hotel mgmt is not considerate enough to have extended timings for breakfast specially when they know that guest must have party hard on 31st night.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rahul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danice A, Manager at Phoenix Hotel, responded to this review, 7 January 2015
Dear Guest,

Greetings from The Phoenix Hotel !!

Please accept our sincere apologies for the inconvenience you may have experienced in respect to the services provided to you at the hotel.

At The Phoenix Hotel, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. The hotel is actively working to improve service levels and your feedback has proved to be valuable.
Thank you for sparing your time in giving your feedback on Trip advisor and bringing these matters to our attention. Your comments will help us serve you and all our guest better in the future.
We continue to be committed to provide you and all our guests with the highest standard of service in the industry. We look forward to your continued patronage and wish you the best in your business and personal endeavors.

Regards,
Danice Almeida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 January 2014

Stayed for a night on 31st December, 2013!

The approach to the hotel from the main road is not very good and can be missed in the night. The hotel doesnt have adequate parking space. There was a Security Guard to help navigate early in the evening but no one in the night to help with parking. Once park at an available slot, I get a call from reception once i am in my bed that the car has to be moved. I told the guy that at first you didnt have anyone to help and then you are expecting me to come back to move the car. The staff apologised and didnt bother me again. But it was a pain nonetheless.

Hotel rooms are spacious with most of the basic amenities. The floor of the room and the bathroom was not spic and span with pieces of dirt lying here and there. The bathrooms were not very nice. There is no hot running water but one has to switch on the geyser 15 minutes in advance of usage. Not very convenient.

There is a complementary breakfast which had a decent spread.

All in all, a very average hotel which works only because of the price I paid.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Parag0510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danice A, Manager at Phoenix Hotel, responded to this review, 7 January 2015
Dear Guest,
We at “The Phoenix Hotel” would like to take this opportunity to thank you for staying with us while your visit to Pune.
We appreciate the valuable time you took to share your comments on Trip advisor .
We look forward to welcoming you again on your next visit to Pune.

Best Regards,

Danice Almeida
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoenix Hotel

Property: Phoenix Hotel
Address: 500 Meters Ahead of Westin Hotel, Close to Abc Farms | Koregaon Park, Pune 411001, India
Region: India > Maharashtra > Pune District > Pune
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #88 of 222 Hotels in Pune
Price Range (Based on Average Rates): £
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Wake up to the chirping of birds and see the rising sun on the horizon along with the greenery scattered all around you. A sudden gush of cool breeze freshens up your morning. That's the beauty of this beautiful business hotel which is an astonishingly welcome experience. Rejuvenate yourself for the day ahead .... ... more   less 
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