We visited Pune en-route Shirdi and stayed at Hotel Ritz. The rooms are quite heavy on you pockets, but would be acceptable if the service had been at least satisfactory. The Beautiful Old building is in need for major repairs, with the paint peeling on all the walls in the room including the ceiling. The staff is very unprofessional. We were taken to the rooms even before they were cleaned after the departure of the previous guests. Cigarette stubs all over even in the bathroom. We had to ask for everything, towels, toileteries, drinking water etc. No hot water! The staff actually asked us to let the cold water flow from the tap till hot water came. It took about 15 buckets of water down the drain before we got hot water. The room service even got orders mixed up. Looks like the hotel needs a complete overhaul staff included.
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