I had to stay at the Ibis, Pune since my customer booked me there. Previously, I had stayed many years back at just one Ibis property.
The positives-moderately sized rooms, bright lighting, comfortable air-conditioning and very thin crowds all through my stay.
Not so positives-Check-in delayed. Only one person at Front Office. 3-4 guests in the queue.
Mail sent to them never reached the Front Office. Finally, after a lot of pushing we were finally checked in and get into our rooms. Best part is they had rooms available and wonder why the act of making customer comfortable first doesn’t occur to them.
Biggest disappointment was they had very few TV Channels and on a day when India Pakistan ICC-T20 Match was on, the staff with pride said we don’t get that channel. Wonder why? Finally managed to go the ZK restaurant of Zaheer Khan and watched the match over dinner. Not a single South Indian language channel gave me an impression none of the guests ever would be from South India. And yes, there is a Mini Bar which was empty all along.
And opening the curtain to the small window in the room calls for some special training and skills which Ibis did not provide me. The so called ‘sofa’ must be amongst the smallest as well as inconvenient of places to sit after a long and hard work day.
One incident showed the callousness of the staff. My food bill at their restaurant was in three digits and they swiped the card for four digits. They did not even notice it and just before signing the charge-slip when pointed out, they literally struggled to set things right and in the end did set right.
I might stay again at the Ibis, Pune only if presented with a Hobson’s Choice! And will check the facilities like TV etc at other properties before checking in!
- Official Description (provided by the hotel):
- Ibis, the international economy hotel brand of Accor and the worldwide reference in the economy industry, has opened its doors to Pune with the launch of ibis Pune. Ibis Pune offers 160 comfortable, well-designed, fully equipped guest rooms with en suite modular bathrooms, contemporary fit-out including flatscreen TV, Wi-Fi and broadband internet access to suit the needs of business and leisure travellers.The hotel is located five minutes from the Pune international airport ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, TripOnline SA, Hotels.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Ibis Pune reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.