This was my second visit to a Westin property, the first was Westin, Chennai, where the experience was world class but the Westin, Koregaon park, Pune fails to impress. The property of course is splendid, the ambiance and decor is spot on. The eighth floor suite I stayed in had a beautiful view of the city. What fails to impress is the staff. The courtesy is almost non-existent and whatever warmth is extended is forced and wooden. Either the staff are over worked or have just stopped being bothered with nicety. I stayed for two nights and was offered breakfast, brunch and dinner on the house along with a voucher for two cocktails at mixed36.
I entered mixed36 and a couple of bouncers stared me down, my first few minutes in the city wasn't exactly warm starting with these body builders, I smiled and acknowledged them [understanding the tough job they do] but all I got in return was a rough rubber stamping on my inner wrist. Went in, looked around the pub, there was no one to guide us to our seats, everyone seemed real busy for an empty pub. Pulled a stool at the bar and presented the voucher to bar tender, looks like these guys had never seen one, the bar tender excused himself and went out to look for this senior, who came after a good five minutes and examined the voucher with the keeness of a watch maker, and cross questioned us on the dates to confirm we didn't sneak in for a petty drink, finally after 10 minutes of authentication, we ordered a Cosmopolitan and a margarita, a sip of each and it was horrible. The margarita had more sugar syrup than the alcohol and the presentation a let down, the cosmopolitan was equally bad if not worse.
Then the dinner buffet, similar drilling, looks like the employees/waiters have no idea of the Add-ons that are offered to the guests. Food was again a let down, the service was poor. The checkout was also a hassle, though the front desk was informed of my checkout time I was made to wait for fifteen minutes, till the final details were pulled up.
- Official Description (provided by the hotel):
- The Westin Pune Koregaon Park is an urban oasis of pristine guest rooms and impeccable service located in a lush, green setting along the Mula Mutha River. Located just 5 km from the Pune airport The Westin Pune has 277 rooms, 4 restaurants viz Kangan - Chic Indian Dining, Prego - Fun Italian Dining, Seasonal Tastes - All Day Dining, Daily Treats, a lounge and nightclub, Heavenly Spa by Westin, state-of-the-art Westin Workout gym and 40,000 sq. ft. of banqueting space (indoor and outdoor) ideal for hosting events & weddings. We are the proud hospitality partners for the Rob Schneider Comedy Evening, Bryan Adams concert in Pune, Pitbull Tour in Pune and The Times Food Guide Awards. ... more less
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- Also Known As:
- The Westin Pune Koregaon Park Hotel Pune