Was in Pune for an event that was hosted here.
Tremendous Hotel in terms of fit-out and build quality. Great mix of F&B options and value add ons like an Indoor Pool and a great Spa. Spanking clean and by and large polite staff. The pool even had swimming gear for my kids which makes it very user friendly
The problems are as follows:
Although an international brand, India specs are important and we like our Faucets in the WC area. I was probably right because on two occasions I spotted house keeping running to rooms with buckets and mugs. The shower does not have a spout for testing the water temperature so you will either get a cold shock or hot shock when you turn on the rain shower and there is no room to stand to one side of it. The telephones are tricky to use and have a learning curve. The back panel on mine was hanging off. You will take time to find where the coffee tea makers are hidden. These are mild irritations that could have been avoided with better planning at project stage.
But the shocker was this. My parents room did not have the Mugs and coffee Tea sachets in the room and I called room service. They said I should speak to Housekeeping. Housekeeping asked me to speak to room service. They sent some crockery from the restaurant because they were not the in-room mugs that were in my room. Does not matter. I assumed that the room was made ready in a hurry. But the next day the story was the same. They did not replenish the brewing station and again no mugs and coffee Tea sachets. Again I was sent back and forth between departments. I mean these things are ambiguous on whose responsibility it is. Is the Guest supposed to know? I sent some replenishment from my room and my parents were sipping coffee from the rinsing glasses provided in the toilets. I thought this was rather odd situation even after bringing it to their attention.
The food was not remarkable at the lobby cafe restaurant and Banquets and certainly not something to go back for. Did not try the specialty restaurants.
Service is generally slow. 20 mins average for things like bell boys, replenishment etc. i'm not speaking about room service. The hotel was very full so perhaps we should cut some slack.
Check in and Check out were smooth and fast.
It was a comfortable stay no doubt. Not necessarily memorable except for the event itself.
- Official Description (provided by the hotel):
- Hyatt Regency Pune is the city's premier 5-star deluxe hotel, centrally located within Weikfield IT Park, and close proximity to Magarpatta and EON commercial districts and steps away from the Phoenix Market City Mall and entertainment areas of Koregaon Park and Kalyani Nagar. The hotel is the closest hotel to Pune Airport at an approximate distance of 1.8 Miles.With 221 spacious rooms, 81 serviced apartments, 20,000 sq. Ft. Of state-of-the-art banquet, wedding and conference facilities, the hotel offers a variety of dining and recreational options; La Terrazza: An Italian Tratorria & Lounge offering authentic Italian home-style cooking. The Cafe: All day market style restaurant offering Indian, Asian and Western cuisine. Single Malt & Co. Bar & Lounge: Selection of finely brewed whiskeys and malts. Gourmet Avenue: Pastry shop serving freshly baked good & confectioneries. Arogya Spa & Fitness Centre: Spa treatments, yoga room, indoor pool and a state-of-the art fitness centre. Guests can also enjoy our business facilities, high-speed Internet access, secretarial services, parking for over 300 vehicles and airport transfer services to Pune and Mumbai in a fleet of hotel cars. Retreat in the lap of luxury at Hyatt Regency Pune - Where Style Meets Preference. ... more less
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