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“A 4 star hotel dressed up as a 5 star!”
Review of The Orchid Pune

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The Orchid Pune
Ranked #26 of 220 Hotels in Pune
Reviewed 19 March 2014

We were 2 families with young kids looking for a night to stay after a visit to the Imagica Theme Park and on our way to Mahabaleshwar. We saw the really attractive rate for a '5 star' hotel on booking.com and booked it.
All in all, our stay was not bad... the room was nice and large, the general service (except in the restaurant) was good and for a night's stay, it was quite comfortable.
But, it was definitely not a 5 star property. The hotel shares a lot of facilities with the interconnected VITS, which is supposed to be a 4 star property and that is what creates a lot of the issues. For eg. the gym is in VITS and you have to pass through the restaurant of VITS and go into another elevator to finally reach it. The Gym itself was horrible - no air conditioning, dusty equipment, no towels or water and quite a few non-working machines.
The hotel itself seemed to have run out of money before it could be fully completed. You can notice a lot of half finished things all over.
The worst was the bathroom design. Its nice to have a separate shower and tub area, but not if the shower makes the entire bathroom dripping wet! And, there is no way to prevent it.
We had their morning breakfast. The food was delicious, with a nice spread. But, a lot lacking in service. There were no glasses for the juice and when they did come, there were just a few. No napkins at all and it took ages to get, even when you asked for them.
It was ok for us, as it was good VFM. But, I would not choose the hotel if I were on a business trip.

  • Stayed: March 2014, travelled with family
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Thank Rahulsift98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this reviewResponded 9 March 2015

Dear Mr. Rahul,

Thank you for staying at our hotel and taking out your valuable time to review us on Trip advisor.

We sincerely apologize for the inconvenience caused to you during your stay here. We regret that you did not enjoy our complimentary buffet breakfast. We will surely look into this and improve the quality and variety of the buffet.

Your valuable comments and feedback further encourage us to ensure that we provide a consistent level of product quality and service to all our valued guests like you.

Procedures and systems have been further streamlined and fine tuned so that our esteemed guests like you are not put to inconvenience and discomfort.

Look forward to having you with us again and serving you better in the near future.

Kind Regards

Ayushi Shukla
Asst. Front Office Manager

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Reviews (367)
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317 - 323 of 367 reviews

Reviewed 19 March 2014

Was on my way going south and did an overnighter at the Orchid. It is a good hotel on the outskirts of Pune and mostly caters to travellers coming or going to Mumbai. The rooms are good and I didn't have much to complain for as I just stayed 1 night at the property with a late check-in. the morning breakfast buffet was good. I am a regular at the Orchid Mumbai for there buffet breakfast and was satisfied with the spread in Pune also. A good short stay at the Orchid, Pune

  • Stayed: January 2014, travelled with family
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Thank vidit09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this reviewResponded 27 May 2014

Dear Vidit09
Greetings from Orchid Hotel Pune!!!

We thank you for choosing to stay with us and also for sharing your detailed stay experience here on TripAdvisor.

It pleases us to learn that you were satisfied with our service areas and facilities offered. Thank you for your kind acknowledgement of our foods. We will definitely have check on this and same will be conveyed to our team.

Orchid Hotel, Pune is known for ‘taking an extra step’ and providing our guests with great experiences.

We thank you for your valuable feedback and recommendation and hope to have the pleasure of serving you again at Orchid Hotel, Pune.

If in the meantime there is anything I can do for you please feel free to let me know directly.

Regards,
Team The Orchid Pune

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Reviewed 13 March 2014

We had a conference at C.S. Sports complex and it is just adjacent Hotel. Breakfast and Buffet Dinner is good with lots of varieties. You should must have your own vehicle. Among 5 Stars it has value for money and you can find it bit economical. Reception area is spacious and it is on main highway.

Room Tip: Front Facing Rooms are good
  • Stayed: January 2014, travelled on business
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Thank Upendramp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this reviewResponded 9 March 2015

Dear Mr. Upendra,

Thank you for taking the time in posting a review in TripAdvisor following your stay in The Orchid . We are glad to have made your stay as comfortable as possible.

It was very pleasing to know that you found our hotel value for money ! As we are dedicated to creating lasting and genuine relationships with our guests, I truly appreciate the nice compliments you have given with regards to the service you received from my team. I would also like to extend my gratitude for your recommendation for other travelers.

Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to The Orchid in the near future.


Kind Regards

Ayushi Shukla
Asst. Front Office Manager

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Reviewed 6 March 2014

Located outside the Pune city borders, this hotel comprises two units, a 4 star and a 5 star one.

I was guest in the " so called 5 star ", lets be truthful...it is a 3 star by european standards.

My Room 1230, needs a serious upgrade, the bathromm needs redecoration.

My bed can be described short of punishment, the mattress is probably the cheapest on the market !

Breakfast choice is excellent.

Most staff makereal service efforts.

The business center is an open hole, facing the gangway, containing ONE old and dirty computer, a table and no chairs, no printer.

  • Stayed: March 2014, travelled on business
    • Service
Thank LondonWolfeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this reviewResponded 11 March 2014

Dear Mr. Wolfeee,

Greetings from Orchid Hotel Pune !!!

My sincere apology to you for all your inconvenience during your stay with us,we will seriously take a note on your feedback and will improve on same.

We wish you to welcome you again with improved changes.

With Warm Regards,
Sachin Kumar
Front Office Manager

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Reviewed 2 February 2014

The hotel is located a little out of the city - there are no restaurants within walking distance. Taxis are not easily available - one has to call for a cab in advance. The rooms are large & spacious but limited English channels. The hotel offers their corporate customers an airport pick up & drop facility. Staff are courteous. BF options are good. Value for money for the corporate customer.

  • Stayed: August 2013, travelled on business
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Thank shahnaz_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this reviewResponded 11 March 2014

Dear Guest,

Greetings from Orchid Hotel Pune!!!

Thank you for your valuable feedback ! I am glad to note that you had a pleasant stay with us and appreciate your kind acknowledgement of the same.

Your patronage is valuable to us. We look forward to welcoming you back soon.

With Warm Regards,
Sachin Kumar
Front Office Manager

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Reviewed 26 January 2014

The location is very nice just off the highway with plenty of parking and unless you hit the evening when the office traffic is mess in the vicinity the location is ok. Many restaurant chains like barbeque nation etc in the vicinity.

Rooms are good but the hotel in general lacks finesse. They have occupied the hotel with the job unfinished it seems.

Breakfast is set on the table coz its complimentary and no one seems interested in what you need. Not even coffee. After asking thrice for coffee I just got up and went coz I was getting late. The fresh fruits were pappaya and pineapple only. South indian was limp/cold and terrible to taste , breads were no good and neither was there cheese or croissant or baggette ...just yesterdays slice bread...not expected from the orchid.

Anyways the room was nice and the stay was goo.

  • Stayed: November 2013, travelled on business
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1  Thank OMG_where_to_next
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this reviewResponded 11 March 2014

Dear Mr.Edsel,

Greetings from Orchid Hotel Pune!!!

Thank you for such a generous feedback about our facilities and staff. Please accept my sincere apologies for the inconvenience. We do seek another opportunity to be able to provide you a truly memorable experience.

Your patronage is valuable to us. We look forward to welcoming you back soon.

With Warm Regards,
Sachin Kumar
Front Office Manager

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Reviewed 26 December 2013

Over all this hotel is good and value for money, staff is very much co operative. Room is need & clean, checkin and checkout both was very much satisfactory as well as very easy. Only they have to improve there food quality.

  • Stayed: December 2013, travelled on business
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1  Thank d_rajeev23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this reviewResponded 11 March 2014

Dear Mr.Rajeev,

Greetings from Orchid Hotel Pune!!!

We thank you for choosing to stay with us and also for sharing your detailed stay experience here on TripAdvisor.

It pleases us to learn that you were satisfied with our service areas and facilities offered. Thank you for your kind acknowledgement of our foods. We will definitely have check on this and same will be conveyed to our team.

Orchid Hotel, Pune is known for ‘taking an extra step’ and providing our guests with great experiences.

We thank you for your valuable feedback and recommendation and hope to have the pleasure of serving you again at Orchid Hotel, Pune.

If in the meantime there is anything I can do for you please feel free to let me know directly.

With Warm Regards,
Sachin Kumar
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Orchid Pune

Address: Adjacent to Chhatrapati Shivaji Sports Complex | Pune Bangalore Highway,Mhalunge,Balewadi, Pune 411045, India
Region: India > Maharashtra > Pune District > Pune
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 220 Hotels in Pune
Price Range: £28 - £47 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Orchid Pune 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Orchid & Convention Centre - An Ecotel Hotel in Pune. This 350- room hotel is strategically located off the Pune Bangalore Highway and adjacent to the Chhatrapati Shivaji Sports Complex making easy reach of business & leisure traveler to stay. All the guest rooms are fully air conditioned with Wi-Fi internet access, attached bath, telephone and television. The Orchid is an ideal base for visiting areas such as Hinjewadi IT Park, Baner, Aundh & Pimpri Chinchwad. The Boulevard - 24 hours coffee shop serves delicious Indian, Continental and Asian cuisine with a fine selection of spirits & wines. The hotel offers banqueting and conventional space of upto 73,000 sq.ft. making it ideal for large social and corporate gatherings and product launches. ... more   less 
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