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“4 star hotel only.. No proper infrastructure in hotel”
Review of The Orchid Pune

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The Orchid Pune
Ranked #39 of 222 Hotels in Pune
Mumbai (Bombay), India
Level Contributor
110 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“4 star hotel only.. No proper infrastructure in hotel”
Reviewed 27 May 2014

Hotel claims to be 5 star property while except rooms and pool there is nothing. Even hotel only has 1 rtesturant . there are 2 hotel VIITS and orchid which are internally connected and serve each other customer. Pool is also not well maintained to the level of 4 star hotel.
Hotel doesn't have any game room or recreation facilty for kids . Only rooms are perfect though not at par with 5 star .

Please don't expect any 5 star luxusrious as far as hotel ammnieties are concned. Food (Lunch/ breakfast/ dinner) was ok, which we did in VIITS resturant. At the price offered it was value for money.
Staff ok, rooms clean.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Abhishekm_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this review, 9 March 2015
Dear Guest,

Thank you for staying at our hotel and taking your valuable time out to review us on Tripadvisor.

We are glad that you found our food value for money and you liked our rooms . Thank you for your appreciation.

We regret sincerely for the unpleasant experience you had at our pool side . We apologise for the inconvenience and discomfort caused to you and that you could not enjoy your stay due to hotel facilities were not as per your satisfaction. We will take corrective measures in regards to your comments on Hotel facilities and amenities.

Your valuable comments and feedback further encourage us to ensure that we provide a consistent level of product quality and service to all our valued guests like you.

Look forward to having you with us again and serving you better in the near future.

Kind Regards

Ayushi Shukla
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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307 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • English first
  • French first
  • Any
English first
Thane, Maharashtra, India
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 14 May 2014

It was a 1 night stay in this great hotel. We were on our way to Malvan from Mumbai and stayed here as a stopover since it is a long drive from Mumbai. Check-in was at 2:00 pm and we reached around 1:30 pm but were promptly given a room.

As mentioned we were given a welcome drink on arrival. Check-in was smooth and was completed in 5 mins. We selected this hotel since it is bang-on the Pune Bangalore highway which could give us easy access to the highway without venturing in Pune city and could save precious time.

Food was average to a little above. We had taken the buffet lunch and dinner, but the popular dishes were not the part of the buffet menu. Food taste is strictly average, but since there is no option nearby, its best to have food in the hotel. Single dish-plates are very costly, but are expected to be, since it is rated as a 5 star hotel.

The room allotted to us was a pool facing one on the first floor. Nothing great to see outside the window, but we were not much concerned on this. Rooms are big enough, beds are soft and clean. Bathrooms are good and clean. Overall a good hotel to stay.

I would recommend this to all, especially those who are using Pune as a stopover to continue their onward journey.

Hope this helps.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pushkaraj_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this review, 9 March 2015
Dear Mr. Pushkaraj,


Thank you for staying at our hotel and taking your valuable time out to review us on Trip advisor.

We are glad that you liked our hotel,location and our hospitality services.

We regret that you did not enjoyed our buffet Lunch and Dinner. We will surely look into this and improve the quality and variety of the buffet.

Your valuable comments and feedback further encourage us to ensure that we provide a consistent level of product quality and service to all our valued guests like you.

We look forward to having you with us again and serving you even better in the near future.


Kind Regards

Ayushi Shukla
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 May 2014

The check in was smooth, the room allocated was great. Freshly cleaned, the courteous cleaning staff helped us settle in by pointing out to us where the extra pillows were, where the coffee maker was, the fridge, everything. We were supplied with extra soaps and towels without asking for them. All in all, just perfect to stay, the courteous staff made our 2 nights stay as comfortable as it would have been in our own house.

Room Tip: Any room is as comfortable as it can get. Well cooled, the AC doing its job perfectly.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amogh44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this review, 27 May 2014
Dear Mr.Amogh,

Greetings from Orchid Hotel Pune!!!

We thank you for choosing to stay with us and also for sharing your detailed stay experience here on TripAdvisor.

It pleases us to learn that you were satisfied with our service areas and facilities offered. Thank you for your kind acknowledgement of our foods. We will definitely have check on this and same will be conveyed to our team.

Orchid Hotel, Pune is known for ‘taking an extra step’ and providing our guests with great experiences.

We thank you for your valuable feedback and recommendation and hope to have the pleasure of serving you again at Orchid Hotel, Pune.

If in the meantime there is anything I can do for you please feel free to let me know directly.

Regards
Team , The Orchid Pune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai, India
1 review
Reviewed 7 May 2014

We took a stop here to make our 8 year old son eat his dinner. We were welcomed by their super warm staff in their indian restaurant. There was buffet dinner but as only my son was hungry, we ordered one sabzi from live counter with a paratha. Also we ordered fresh lime juice and one burger for us. They were very friendly and each of their staff member is trained very well in hospitality. They do 'Namaskar' and even their security is very polite, warm and humble.

To our extreme surprise, when the bill has come, they did not charge of my kid's food. It is not always about money, it is about experience and the overall feel to your guest - and they were quite perfect in this. I want to thank them for their gestures and all the warmth they have shown. I would have been still happy and writing the same review if if they have charged, but by doing this, they have done exceptionally outstanding gesture. Thank you for your excellent service! And awesome staff members!

Room Tip: I have not been to room, did not stay there.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Priya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this review, 9 March 2015
Dear Ms. Priya,

We thank you for taking time to update your experience on TripAdvisor. Your time and praise is overwhelming and precious to us.

We are grateful for your fantastic review and sincerely thank you for your kind words of praise on our product, staff and services.

Your compliments have been shared with the entire team who were delighted to note that their efforts were so well recognized. Your generous indication of our performance will be a source of great inspiration and will encourage us to strive for even higher standards of service.

At The Orchid, it is our endeavour to ensure that every guest leaves as an ambassador of our hotel.


Kind Regards

Ayushi Shukla
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 March 2014

We were 2 families with young kids looking for a night to stay after a visit to the Imagica Theme Park and on our way to Mahabaleshwar. We saw the really attractive rate for a '5 star' hotel on booking.com and booked it.
All in all, our stay was not bad... the room was nice and large, the general service (except in the restaurant) was good and for a night's stay, it was quite comfortable.
But, it was definitely not a 5 star property. The hotel shares a lot of facilities with the interconnected VITS, which is supposed to be a 4 star property and that is what creates a lot of the issues. For eg. the gym is in VITS and you have to pass through the restaurant of VITS and go into another elevator to finally reach it. The Gym itself was horrible - no air conditioning, dusty equipment, no towels or water and quite a few non-working machines.
The hotel itself seemed to have run out of money before it could be fully completed. You can notice a lot of half finished things all over.
The worst was the bathroom design. Its nice to have a separate shower and tub area, but not if the shower makes the entire bathroom dripping wet! And, there is no way to prevent it.
We had their morning breakfast. The food was delicious, with a nice spread. But, a lot lacking in service. There were no glasses for the juice and when they did come, there were just a few. No napkins at all and it took ages to get, even when you asked for them.
It was ok for us, as it was good VFM. But, I would not choose the hotel if I were on a business trip.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rahulsift98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this review, 9 March 2015
Dear Mr. Rahul,

Thank you for staying at our hotel and taking out your valuable time to review us on Trip advisor.

We sincerely apologize for the inconvenience caused to you during your stay here. We regret that you did not enjoy our complimentary buffet breakfast. We will surely look into this and improve the quality and variety of the buffet.

Your valuable comments and feedback further encourage us to ensure that we provide a consistent level of product quality and service to all our valued guests like you.

Procedures and systems have been further streamlined and fine tuned so that our esteemed guests like you are not put to inconvenience and discomfort.

Look forward to having you with us again and serving you better in the near future.

Kind Regards

Ayushi Shukla
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
155 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 19 March 2014

Was on my way going south and did an overnighter at the Orchid. It is a good hotel on the outskirts of Pune and mostly caters to travellers coming or going to Mumbai. The rooms are good and I didn't have much to complain for as I just stayed 1 night at the property with a late check-in. the morning breakfast buffet was good. I am a regular at the Orchid Mumbai for there buffet breakfast and was satisfied with the spread in Pune also. A good short stay at the Orchid, Pune

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vidit09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this review, 27 May 2014
Dear Vidit09
Greetings from Orchid Hotel Pune!!!

We thank you for choosing to stay with us and also for sharing your detailed stay experience here on TripAdvisor.

It pleases us to learn that you were satisfied with our service areas and facilities offered. Thank you for your kind acknowledgement of our foods. We will definitely have check on this and same will be conveyed to our team.

Orchid Hotel, Pune is known for ‘taking an extra step’ and providing our guests with great experiences.

We thank you for your valuable feedback and recommendation and hope to have the pleasure of serving you again at Orchid Hotel, Pune.

If in the meantime there is anything I can do for you please feel free to let me know directly.

Regards,
Team The Orchid Pune
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai, India
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 March 2014

We had a conference at C.S. Sports complex and it is just adjacent Hotel. Breakfast and Buffet Dinner is good with lots of varieties. You should must have your own vehicle. Among 5 Stars it has value for money and you can find it bit economical. Reception area is spacious and it is on main highway.

Room Tip: Front Facing Rooms are good
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Upendramp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theorchidhotelpune, Manager at The Orchid Pune, responded to this review, 9 March 2015
Dear Mr. Upendra,

Thank you for taking the time in posting a review in TripAdvisor following your stay in The Orchid . We are glad to have made your stay as comfortable as possible.

It was very pleasing to know that you found our hotel value for money ! As we are dedicated to creating lasting and genuine relationships with our guests, I truly appreciate the nice compliments you have given with regards to the service you received from my team. I would also like to extend my gratitude for your recommendation for other travelers.

Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to The Orchid in the near future.


Kind Regards

Ayushi Shukla
Asst. Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Orchid Pune

Property: The Orchid Pune
Address: Adjacent to Chhatrapati Shivaji Sports Complex | Pune Bangalore Highway,Mhalunge,Balewadi, Pune 411045, India
Region: India > Maharashtra > Pune District > Pune
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #39 of 222 Hotels in Pune
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Orchid Pune 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
The Orchid & Convention Centre - An Ecotel Hotel in Pune. This 350- room hotel is strategically located off the Pune Bangalore Highway and adjacent to the Chhatrapati Shivaji Sports Complex making easy reach of business & leisure traveler to stay. All the guest rooms are fully air conditioned with Wi-Fi internet access, attached bath, telephone and television. The Orchid is an ideal base for visiting areas such as Hinjewadi IT Park, Baner, Aundh & Pimpri Chinchwad. The Boulevard - 24 hours coffee shop serves delicious Indian, Continental and Asian cuisine with a fine selection of spirits & wines. The hotel offers banqueting and conventional space of upto 73,000 sq.ft. making it ideal for large social and corporate gatherings and product launches. ... more   less 
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