My Mother, wife & myself checked into the "Haven" on 29 th Dec 2013, The check in was ok ,,,but to our utter dismay the rooms were very dusty. The front desk had to be reminded twice.. before one lazy housekeeping staff turned up and cleant the balcony instead of the rooms! After we insisted he cleant the rooms in a very shoddy manner. This was only the beginning. The suite was not adequately supplied with menu cards or simple tea/coffee/milk powder. We had to keep calling the front desk for all the small things which you just take for granted in any hotel. Then, to our utter surprise the main door to the suite couldn't be locked with the keys provided. We had to keep calling someone from the front desk every time we needed to step out or in. The management should have immediately transferred us to another room. We were in Pune for a wedding. Just as we were about to step out, the sleeve of my wife's expensive outfit got snagged in the doorstop-lock of the room and it tore. It was highly embarrassing for her. The management had no solutions or reaction to any of the problems we faced. I would never recommend this place to anyone. We moved to another hotel the very next day. Please think twice if you are considering staying here.
- Official Description (provided by the hotel):
- Welcome to THE HAVEN. A destination where you have the privilege to rest your wings, give your tired souls a breather, and soak in the tranquility and sheer bliss of a wonderful ambiance. THE HAVEN – from RISAN Hospitalities is a three-storied serviced residence complex, designed to take care of all your personal needs and tastes which you are used to enjoying only at home. THE HAVEN is where the heart is. ... more less
- Reservation Options:
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