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“Gem of Jaisalmer”
Review of Suryagarh

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Suryagarh
Ranked #7 of 108 Hotels in Jaisalmer
Certificate of Excellence
Reviewed 8 April 2014

Amazing hotel, great staff, very good food especially the Rajasthani variety, nice big rooms.Good gym & spa.Great indoor pool with cold crystal clear water,reminds one of the one in Umaid Bhawan.Amazing service, nice lawns all around.Great architecture & interiors.All in all one of the best hotels I have stayed in. Would certainly return. Kudos to the the management & staff for maintaining such high standards.

  • Stayed: April 2014, travelled as a couple
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Thank rakesh s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suryagarh_jaisalmer, Manager at Suryagarh, responded to this reviewResponded 6 May 2014

Thank you for posting such an encouraging review on TripAdvisor. We were pleased to welcome you to Suryagarh and are delighted to read that you so thoroughly enjoyed yourself in and around the property and its environs. We look forward for your return visit soon.

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623 - 629 of 1,203 reviews

Reviewed 8 April 2014

We stayed in Suryagarh for three days in January as a part of our Rajasthan tour. Had the best experience of all the places we stayed in other cities despite them also being five star hotels and heritage palaces. My father fell ill on the first night of our stay, and the care extended by all the staff has to be lauded. They were immediately available for service even at odd hours, and took extremely good care of our family. The personalised care and concern of the restaurant staff and everyone else truly touched our hearts. I'd like to thank manager Nakul and his staff, they are the best we've ever come across, in all the places we've stayed at. We absolutely loved our stay there, and wouldn't mind going back to Jaiselmer just to stay at Suryagarh.

  • Stayed: January 2014, travelled with family
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1  Thank Madhura93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suryagarh_jaisalmer, Manager at Suryagarh, responded to this reviewResponded 6 May 2014

It was a pleasure to have you stay with us at Suryagarh. It is our collective passion to strive for excellent guest service and to ensure that our guests depart carrying truly exceptional memories. It would be a honour to welcome you back. Thank you once again.

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Reviewed 8 April 2014

Suryagarh is definitely a beautiful place and that is probably why it has also been accorded the five star status. But I think being in the service industry, people need to understand that five star status is not just about high pricing or having a beautiful looking hotel, it is most importantly about delighting the customer through their service. And this I found missing from day 1. Foreigners are treated with more priority and respect than Indians. The staff is waiting to serve foreigners even though we paid the same price as them for the hotel. One of the dishes that was ordered was served by the waiters and he served more to fewer people and ran out of the dish mid-way forcing us to re-order. Overall I think the wow that is a mark of a 5 star hotel service is really missing and this place has a long way to go

  • Stayed: October 2013, travelled with family
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6  Thank Reethika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

Fantastic experience we had this place, must mention very helpful driver who came to pick us up early morning with his fortuner, followed by grand welcome reception to desert safari, night folk music arrangement, food, over all fantastic experience.

Room Tip: will suggest 2nd floor to have desert view.
  • Stayed: May 2013, travelled with family
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Thank Hariom73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suryagarh_jaisalmer, Manager at Suryagarh, responded to this reviewResponded 6 May 2014

Thank you for your encouraging comments and words of praise. It is our endeavour to make each experience personalised and attention to individual detail is a Suryagarh hallmark. We look forward for your return visit.

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Reviewed 3 April 2014

We were a family visiting in March, 2014. And we felt like it was home out of home.
The most warm and brilliant service in India. Spa, Delicious food and mithai by the chefs.
A beautiful property and gracious staff, always ready to feed us and make us happy.
The Dune dinner which they provide was a beautiful experience.
And i am waiting to go back there again.

  • Stayed: March 2014, travelled with family
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Thank samitamunjal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suryagarh_jaisalmer, Manager at Suryagarh, responded to this reviewResponded 6 May 2014

It was a pleasure to have you and your family stay with us and thank you for your cordial comments. I am glad you enjoyed the hospitality extended, as well as the food and the friendliness of the staff along with various in house experiences . We hope you will continue to visit our property and look forward to welcoming you back.

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Reviewed 27 March 2014

The building is a fantastic modern fort, beautifully done, so it looks and feels really like an old building. It's staff are some of the best we have seen in any luxury hotel. The grounds are amazing, well laid out gardens with new views around every turn. The courtyard, where you can take breakfast with peacocks in the background , is magnificent - it feels so peaceful a place to start the day. At night the same area is lit to show the features of the architecture. The rooms are very high standard, mixing modern facilities with comfortable beds. The pools is indoor only - something that surprised us. The billiard room is a touch of real class. Overall a great stay.

Stayed: March 2014, travelled as a couple
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suryagarh_jaisalmer, Manager at Suryagarh, responded to this reviewResponded 6 May 2014

It was a pleasure to have you stay with us and your gracious comments are a joy to read. I am especially happy to know that the efforts of the staff were appreciated and the service was to your expectations. We hope you will stay with us again and look forward to your future visits.

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Reviewed 24 March 2014

We stayed for 2 nights in Nov. This is an amazing place with good ambience, esp. the courtyard during day and night. The staff is very helpful and to rooms are great. We had a very good experience and memorable stay here. Would say, I feel this is the Best place to stay in Jaisalmer!

  • Stayed: November 2013, travelled with family
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Thank MahiVerma1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
suryagarh_jaisalmer, Manager at Suryagarh, responded to this reviewResponded 25 March 2014

It was a pleasure to have you stay with us and your comments on your visit are a joy to read. I am especially happy to know the service was up to your expectations and I have shared your wonderful feedback with the team. It is always good to know our efforts have been appreciated. I hope you will visit us again and I look forward to welcoming you back.

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Additional Information about Suryagarh

Address: Kahala Phata, Sam Road, Jaisalmer 345001, India
Phone Number:
Region: India > Rajasthan > Jaisalmer District > Jaisalmer
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Jaisalmer
#2 Luxury Hotel in Jaisalmer
#3 Romantic Hotel in Jaisalmer
#3 Spa Hotel in Jaisalmer
Price Range: £94 - £349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Suryagarh 5*
Number of rooms: 72
Official Description (provided by the hotel):
Fashionably designed with luxurious interiors, the sixty two room hotel is proof that contradictions make for a wonderful hospitality experience. This unique juxtaposition of the modern with the medieval is what makes a stay memorable. ... more   less 
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Also Known As:
Suryagarh Hotel Jaisalmer

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