We booked 3 AC rooms and paid the premium these rooms carry. If you ever ask hotels like this one why they charge so much extra for AC rooms, they will tell you it is because of the additional electricity the AC units use. Makes sense. However, we stayed in the rooms for January 5th, 2014 when temperatures were a low of 7 degrees (Celsius) and a high of around 20 degrees. No need for AC but they still charged us the premium AC rate. This hotel does not have central heat so we asked for room heaters. They charged us an extra Rs 500 for each heater due to the extra electricity they consume. Wait, I thought we were already paying a premium for the extra electricity for the AC room. When we argued that the hotel was ''double dipping'' on the extra electricity consumption charges, they refused to credit us any money back. We paid for AC units we would never turn on (too cold) and for heaters that we used.
Also, when we asked for recommendations for a nearby restaurant, the manager suggested the hotel's restaurant (which was very over-priced). When we told him we wanted to try something else, he said he would not refer us to his competition!
Earlier in the day, we ordered a plain cheese pizza for our American grandsons who were with us on the trip. It took them over 1 hour to bring us the pizza when there were only a handful of guests at the hotel and their restaurant was virtually empty. We delayed our visit to the Jaisalmer Fort waiting for this pizza and when they finally brought it out it contained paneer, capsicum, and onions. We asked how that was ''plain cheese'' and they insisted that the pizza was made correctly. We waited so long for it that it was too late to ask them to make it correctly (and waste another hour). They charged us for their incorrect pizza, too.
After our stay at Narayan Niwas, my son-in-law from America showed me Trip Advisor and we looked at the reviews for this place. Many said the facilities were nice but the service and/or prices were not. We agree completely! Find another hotel with better ratings if you want to enjoy your stay in Jaisalmer!
- Official Description (provided by the hotel):
- Narayan Niwas Palace, the only classified heritage hotel in the heart of the golden city Jaisalmer, stands tall as the "Flagship" of the hospitality industry.This nineteenth century ancestral property was restored and converted into a hotel in 1982. It's golden sandstone structures and intricate carvings are a tribute to the talent of the master craftsmen of the bygone era.A royal welcome awaits you on arrival, to be escorted to one of our 50 air conditioned rooms each bearing testimony to the ethnic grandeur and beauty of Rajasthan.Our restaurants and bars serve in style Indian, Chinese, Continental and Rajasthani cuisine coupled with the choicest wines, spirits and cocktails.As the sun rises from and sets into the desert with the "Golden Fort" of Jaisalmer in the background, our roof top restaurant & bar offer the most spectacular sight of the Thar desert. Our all weather indoor swimming pool or bawri is one of it's kind. A gymnasium and sauna add to the charm. We pioneered the desert safaris way back in the seventies with the eleven-day camel safari from Bikaner to Jaisalmer. Our tailor made excursions with camel & jeep safaris as well as camps are still an exotic desert adventure.At “twilight" the fort lights up, adding to your soaring spirits to make it all the more awesome. Our master artistes, widely known for their excellence in dance and local folk music, will make you endorse our claim that it is the best that Jaisalmer has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Narayan Niwas Palace Jaisalmer