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“Comfortable enough for a night's stay.”
4 of 5 bubbles Review of Gorbandh Palace

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Gorbandh Palace
Ranked #28 of 103 Hotels in Jaisalmer
Hong Kong, China
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Comfortable enough for a night's stay.”
Reviewed 13 May 2014

We came here on a school trip for a night and I was very pleased with the facilities and the cleanliness of the room. The pool was nice and clean, and there were only 1 other group of 2 guests with us. The room was clean in general, and one of my friend had a very nice verandah outside. This hotel is a great choice to stay in if anyone were to visit Jaisalmer.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chantal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Gorbandh Palace, responded to this review, 3 July 2014
Dear Chantal W,

Greetings from Gorbandh Palace, Jaisalmer

We thank you for taking out time and reviewing us nicely on TripAdvisor. It is a treat to know you had a great time at our hotel and liked our services and location.

We look forward to serve you soon at our hotels.

Warm regards,
HRH Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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529 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Auckland, New Zealand
Level Contributor
80 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 May 2014

Our family of 2 adults and 4 children (aged 17, 14 & twins 9 yrs) stayed in two rooms for two nights. This is a new rather than a heritage hotel. The rooms are more like your usual Western style hotel rooms. We had a choice of two rooms with balconies that were not inter-connecting or two inter-connecting rooms with no balconies. We chose the latter this time just because the temperature was pretty high (40plus) so we didn't think we'd use the balconies. It was nice to be given the choice on arrival. The rooms were clean & tidy. Wifi was free and available everywhere.

Our breakfasts and dinners were included. As we were on the edge of the the tourist season, food was by menu rather than buffet and we could order whatever we wanted. The food was stunning. The restaurant staff were friendly, polite and efficient. We could not fault our restaurant experience here.

There was a lovely clean pool and fresh towels. Given the temperature, we did our city tour earlier in the day and spent the rest of the afternoon by the pool - perfect. There is a very good bookshop where I bought a couple of books. The reception staff were great too - a warm welcome and always friendly as we came in and out.

We had a most enjoyable stay here and would definitely stay here again.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarieFs_6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Gorbandh Palace, responded to this review, 3 July 2014
Dear MarieFs_6,

Greetings from Gorbandh Palace, Jaisalmer

It is exciting to read your review on TripAdvisor where we could indulge with your satisfying experience. We are grateful to you for such kind words on our hospitality, services, cleanliness, food, ambiance, location and staff. We are falling short of words to express our gratitude.

It has been a pleasure to serve you at our hotel, we look forward to welcoming you back at our hotels soon and create another memorable journey for you.

Warm regards,
HRH Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 8 May 2014

Warm welcoming with Aarti, Tika & Cold towel at arrival. Nice hotel, trained staff, very good food, menu variety, nice rooms. Great indoor pool with cold crystal clear water. Amazing service, nice lawns all around.Great architecture & interiors.All in all one of the best hotels I have stayed in. Would certainly return. Kudos to the the management & staff for maintaining such nice standards. Specially Mr. Jitendra Singh and Mr. Deepak Tripathi very helpfully nature & well professional.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rajesh_dhrangadharia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Gorbandh Palace, responded to this review, 3 July 2014
Dear rajesh_dhrangadharia,

Greetings from Gorbandh Palace, Jaisalmer

Receiving this feedback is so inspirational; this makes us realize we are on the right track of serving our guests. We thank you for taking out time and sharing your experiences during your stay at our hotel.

We look forward to welcoming you back at our hotels soon and create another memorable journey for you.

Warm regards,
HRH Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Princes Risborough, United Kingdom
Level Contributor
407 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 21 April 2014 via mobile

A little out of town but worth it. Great swimming pool and spa. Excellent shop to buy scarves, throws etc. staff were extremely helpful always particularly when my partner twisted her ankle. They provided ice and a wheelchair and kept asking how she was. Highly recommend a stay here.

Stayed April 2014, travelled as a couple
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Gorbandh Palace, responded to this review, 3 July 2014
Dear Robert D,

Greetings from Gorbandh Palace, Jaisalmer

Thank you very much for your kind words expressing and sharing your experiences at our hotel - it's ambiance, location, the services and our staffs attentiveness.
We are delighted to know that you had an enjoyable and memorable stay at our hotel.

We look forward to welcoming you back at our hotels soon and create another memorable journey for you.

Warm regards,
HRH Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 15 April 2014

We are total India novices and have been thrilled by our trip thus far. The highlight of staying in Jailsalmer has been our stay at the Gorbandh Palace. From our delightful welcome to our excellent room we have been very pleased. The restaurant deserves a particular mention. Fantastic service and an amazing chef, don't go anywhere else to eat in this town! Excellent spa too. Throughly recommend this place.

Room Tip: We didn't have any qualms about accepting our first room as it was excellent.j
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anuranjan kumar s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Gorbandh Palace, responded to this review, 3 July 2014
Dear Anuranjan kumar s,

Greetings from Gorbandh Palace, Jaisalmer

It is our pleasure to have served you on your maiden trip to India. We thank you for your special mentions of the chef, restaurant, spa and service. We are thankful to you to for choosing Gorbandh Palace, Jaisalmer and your kind words on TripAdvisor.

We look forward to welcoming you back at our hotels soon and create yet another memorable journey for you.

Warm regards,
HRH Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 April 2014

Hotel was nice, but one of the very worst services I have faced in my whole trip. I have booked all my hotels through expedia and all hotels and services at the hotel were good, but this one was the worst.

As soon as I checked in, they said that I have booked it only for 1 person(I was on my honeymoon).
Thus, they charged me seperately for another person. Every hotel room with 1 bed allows you at the occupancy of 2 people in that room. I felt like I was being cheated when they told me about it. But I had no option and had to pay extra for another person.

Everything I had to order was atleast 2 or 3 times. I ordered shampoo, came when I called them 3rd time. I requested for heater, they sent it when I called for 2nd time. I requested a towel couple of times, they didnt sent it to us. I had to go myself and take it from them from their service room. Common, thats the worst thing for a guest to do at your hotel.

Room Tip: Please do not go to this hotel. They dont serve you based on that you are their customer/guest. Ther...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Shaileen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Gorbandh Palace, responded to this review, 3 July 2014
Dear Shaileen S,

Greetings from Gorbandh Palace, Jaisalmer

Thank you for your review on the hotel. Guest comfort is our up most priority but from your review we feel we didn’t match your expectations. We respect your concerns as a traveler and your review will make us strive harder in working towards ensuring faultless hospitality and zero-defect service all the time.

We still look forward to welcome you back at our hotels and serve you at our best to regain your confidence in us.

Warm regards,
HRH Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gandhinagar, India
Level Contributor
60 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 April 2014

I keep on coming very regularly and always stay at Gorbandh Palace and will continue to do so :) Very good and courteous staff, great ambience, nice rooms, good location. Evening cultural program at the lawns is also good.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank saarthakg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRHhotels, Guest Relations Manager at Gorbandh Palace, responded to this review, 3 July 2014
Dear saarthakg,

Greetings from Gorbandh Palace, Jaisalmer

There is a special pleasure in serving esteemed guests like you who keep giving us the opportunity to serve them often. We are full of gratitude for your kind words about our hotel.

We look forward to welcome you soon and serve you yet again at our best.

Warm regards,
HRH Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Gorbandh Palace

Property: Gorbandh Palace
Address: 1 Tourist Complex, Jaisalmer 345001, India
Region: India > Rajasthan > Jaisalmer
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Jaisalmer
#12 Family Hotel in Jaisalmer
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gorbandh Palace 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Gorbandh Palace Jaisalmer
Gorbandh Palace Hotel Jaisalmer

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