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“Oasis in Jaisalmer”

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Hotel Rawalkot Jaisalmer
Ranked #25 of 104 Hotels in Jaisalmer
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Oasis in Jaisalmer”
Reviewed 31 December 2013

The Gateway Hotel Jaisalmer is located a 10 minutes outside the Jaisalmer fort. This is a large property with nice size rooms and all the amenities you need- pool, nice restaurant, and plenty of space for kids to play around. The service level is excellent. Overall staying here is very relaxing compared to staying very close to the fort which is quite crowded.

We had also enquired with them regarding tent accommodations. They were quite honest in telling us that staying in normal rooms is a better experience. I fully agree. Unless you are taking a safari and camping out overnight in the desert I would avoid all the tent based offers in the Jaisalmer area.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank DVyas24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JitendraSLote, General Manager at Hotel Rawalkot Jaisalmer, responded to this review, 1 January 2014
Dear Mr. Vyas,

Greetings from The Gateway Hotel Rawalkot, Jaisalmer !!

At the outset we would like to thank you for taking your valuable time in sharing your kind feedback. I am pleased to know that you had a pleasant and comfortable stay with us.

We look forward to welcome you back on your next visit to Jaisalmer.

Kindest Regards,
Jitendra Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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336 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
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English first
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 December 2013 via mobile

The resort Looks good from outside but the rooms were so basic, could not believe that it's a gateway property... The food was so average that we decided to eat outside for remaining days. Service and cleanliness was good. But we expect much more from Taj hotels !

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonal83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JitendraSLote, General Manager at Hotel Rawalkot Jaisalmer, responded to this review, 1 January 2014
Dear Ms. Sonal,

Greetings from The Gateway Hotel Rawalkot, Jaisalmer !!

Wish you a very Happy New Year 2014

We are glad you enjoyed your trip as much as we enjoyed having you stay with us, we thank you for your comment about your stay at our hotel.

Look forward to the pleasure of welcoming you back at our hotel and your concerns raised regarding certain points are noted down for corrective measures.

Kindest Regards,
Jitendra Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi,India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 December 2013

Stayed for 2 Nights and 3 days under Holiday package. Thoroughly enjoyed stay. Hotel is single storey Sand-stone Structure with Resort like ambience. Only 30 Rooms spread around Flower-landscaped open courtyards. Rooms are of reasonable size with cute Bathrooms. Very clean,Comfortable and cozy.Only thing missing is closed Cupboards and LCD Flat TV. Cupboard is open wooden Rack and TV is old type TV but both are minor issues and Hotel GM told me that they have already changed in some Rooms and doing gradually in others. There was cute Jhula-seating which we loved. Restaurant is pool-side with both indoor and outdoor seating.Outdoor seating is lovely under a leafy large Tree overlooking Pool. I would strongly recommend spending some time on large and flat open terrace overlooking the City,Fort and Pool. Enjoy a glass of Beer or Tea at wrought-iron seating at Terrace and watch romantic Sun setting at distant City. Staff is typically Taj like-very attentive, polite and eager-to-serve and help at all times. Food is bland & average and not Taj standard.Even Standard Paneer and south-indian Dishes were average.Good Chef must be brought in for complete experience. In a nutshell, Happy memories and will go again.

Room Tip: Choose a room in beginning after lobby with City view. Rooms at far-end appear little lonely and dar...
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  • Stayed December 2013, travelled as a couple
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Helpful?
Thank vishnubsharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JitendraSLote, General Manager at Hotel Rawalkot Jaisalmer, responded to this review, 30 December 2013
Dear Mr. Sharma,

Greetings from Rawalkot Jaisalmer!!

Your appreciation of the experiences that you had as you stayed with us at Rawalkot Jaisalmer and the generous review that you shared on Trip Advisor is a matter of great delight.

We are greatly motivated by the encouragement you provide through your compliments regarding your stay with us.

We have noted your feedback as regards to the quality of food and are working towards improving the quality & variety on our menus.

It would be an honour to welcome you back again here so that we may be able to serve you yet again.

Kindest Regards,
Jitendra Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 December 2013

The hotel is well maintained though the quality of the furnishing and fitting could have been of a higher standard, i.e. the bathroom door did not close fully. the view from the hotel is not that great. the location being outside the city and about half a kilometer from the highway is nice and quite. the restaurant is good and do try the local rajasthani mutton dishes.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank GGfromMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DevendraRathore, General Manager at Hotel Rawalkot Jaisalmer, responded to this review, 15 December 2013
Dear Mr. Gautam,

Greetings from The Gateway Hotel Rawalkot, Jaisalmer

Thank you for your comments !!

We are glad to know that you enjoyed your trip as much as we enjoyed having you stay with us, we thank you for your generous comment about your stay at our hotel.

Look forward to the pleasure of welcoming you back at our hotel and your concerns raised regarding certain points are noted down for corrective measures.

Kindest Regards,
JItendra Singh
General Manager
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Ahmedabad, India
Level Contributor
48 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 November 2013

Amazing experience at the hotel ! The staff very helpful and always alert and ready to serve you. They even organised a sightseeing trip for us. Room nice and clean. Comfortable sleep all nights. Nice and clean pool area. Food average.

  • Stayed November 2013, travelled with friends
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Helpful?
Thank RohanMachhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DevendraRathore, Manager Operations at Hotel Rawalkot Jaisalmer, responded to this review, 30 November 2013
Dear Mr. Rohan,

Greetings from The Gateway Hotel Rawalkot, Jaisalmer

Thank you so much for your wonderful comments, we are glad you enjoyed your stay, our aim is to provide our guest the best experience on their holidays.

We look forward to the pleasure of welcoming you back in the near future.

Kindest Regards,
Devendra Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 November 2013

I stayed at the hotel for two nights in the first week of November 2013, one night in the tent and the second night in the room. The stay was nice & pleasant, service was excellent and breakfast buffet was OK. Would take special mention of Mr. Bharat and Mr. Abhay - at front office (I hope I got the second name right), for their warm welcome and enabling a hassle free stay.

Would recommend some improvements.

1. The tents may be provided with brighter light in addition to the existing ones . Though the dim lights give a rustic feel, an additional brighter light will be useful in case one needs to read, search something etc.
2. Though the place is well secured, facility to secure the individual tents from inside and outside should be provided - double zippers with normal lock is an option.

Though the hotel is a bit away (about 4 kms) from the main city attractions, commute was not a problem as we had our own vehicle. Also, there are times (especially for people like us from the metros) when one feels great to be away from the buzz.

I would definitely recommend this for a short stay at Jaisalmer; rooms preferred over the tents.

  • Stayed November 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Manoj_m_a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DevendraRathore, Manager - Operations at Hotel Rawalkot Jaisalmer, responded to this review, 30 November 2013
Dear Mr. Manoj,

Greetings from The Gateway Hotel Rawalkot, Jaisalmer

Hope you are well !!!!!

We are glad you enjoyed your trip as much as we enjoyed having you stay with us, we thank you for your generous comment about your stay at our hotel.

Look forward to the pleasure of welcoming you back at our hotel and your concerns raised regarding certain points are noted down for corrective measures.

Kindest Regards,
Devendra Singh
Manager - Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 November 2013

This is not the best hotel in the town, however, this is a very good hotel with nice location, view and staff. Maintenance is good. Restaurant is not so good and highly overpriced in terms of quality. Specially, the breakfast buffet is simply very disappointing. However, keeping in mind the near dessert location, I may try to accommodate, but, it is really ridiculous to understand, even after several e mail communications and confirmation and assurance from hotel's end. I still have tot received my inner circle points for my stay. (Confirmation: 69034429 - Gateway Rawalkot Check in: Oct 14, 2013). The online booking was worst in my life, the website of taj hotels are simply pathetique and WORST IN THE CLASS and even after so many communications, they simply do not bother to act to fulfil my valid points credit. Awful, irritating and highly objectionable. I have just cancelled my next trip to taj mahal palace mumbai for the same and booked in trident nariman point instead, which was marvellous in all aspect at simply half the price. Why the quality of online booking is so bad and still you think you are the best? Very snob and I simply feel sad. I have had a very high value in my mind for taj group, but, after my recent stays (except taj jodhpur, which was nice), I believe you are very much inflating your real quality only by a old brand name, which old foreign tourists might be interested in, but, not the modern class. You have to improve your quality (specially the online reservation, membership benefits, above all work ethics, if you can not fulfil, don't make an inflated promise, or use it as an hoax in advertisement. we understand that you do not have a privilege membership program). Awful experience, highly not recommended. Only if you make a booking through travel agent, you live in other country and do not know anything about India, and you are very old or unable to book online, go for this taj group. Their hotel services are not bad, good in the class (definitely not the best, anywhere in India), but, in 2013 end, you should at least be competent enough to give your customers good opportunity for easy and secure online booking which their budget group ginger does very efficiently. Maybe, you think to change your ginger online maintenance team with taj. :)

Room Tip: Fort view room at upper floor
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandipanganguly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DevendraRathore, Manager Operations at Hotel Rawalkot Jaisalmer, responded to this review, 13 November 2013
Dear Mr. Ganguly,

Greetings from The Gateway Hotel Rawalkot, Jaisalmer

Thank you for your kind comments regarding our hotel, we have noted down the same.

Your feedback and concern regarding online reservation has been passed on to our concerned team for necessary corrective action.

We look forward to the pleasure of welcoming you back in near future with no online reservation complaints, we hereby assure you of our best attention and services.

Kindest Regards,
Devendra Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Rawalkot Jaisalmer

Property: Hotel Rawalkot Jaisalmer
Address: Plot No. 3, Hotel Complex, Jodhpur-Jaisalmer Road, Jaisalmer 345001, India (Formerly Gateway Hotel Rawalkot Jaisalmer)
Region: India > Rajasthan > Jaisalmer District > Jaisalmer
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Luxury Hotel in Jaisalmer
#6 Spa Hotel in Jaisalmer
#11 Family Hotel in Jaisalmer
#16 Romantic Hotel in Jaisalmer
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Rawalkot Jaisalmer 4*
Number of rooms: 32
Official Description (provided by the hotel):
Popularly known as the Golden City due to the colour the stone walls take on at sunset, Jaisalmer is a captivating destination. Historic Havelis, a vast desert landscape and picture-perfect sand dunes make Jaisalmer one of the most charming destinations in India. Modern comfort melds seamlessly with medieval charm at The Gateway Hotel Rawalkot Jaisalmer. The hotel is the perfect vantage point to watch the Jaisalmer Fort change colour from sunrise to sunset. ... more   less 
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Also Known As:
Rawal Kot Hotel
Rawal Kot Jaisalmer

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