So from the outset I will say I loved this hotel - the room, the furnishing and the food. All very agreeable and I would recommend on all these areas. So why three stars? I suppose it comes down to service... The "old management" were spot on - experienced, polite and convivial (no complaints here) my issues lie with "young management". From the first time I ate at the restaurant I was asked in one way or another for my email/phone number by the younger staff as a way of befriending me - quite annoying at times but this soon stopped when "old management" showed up a day later. Also, I took the camel trek through the hotel which was really enjoyable. At the end when the young driver came to pick me up, despite having little Hindi, I was fully aware that he asked the guide if I had tipped him (which I hadn't at that point). On the drive home I got asked about my salary and told about how little the younger driver gets paid in his job - uncomfortable to say the least - so, despite considering myself a good 'tipper', I didn't tip (having already tipped the guide by this point) which seemed to annoy the driver even more. I felt his annoyance a little further when I came to get my auto to the station that evening. In the absence of "old management" the "young management" plus my driver from earlier were in charge of arranging my transport. They watched television as I waited and waited for the auto to arrive as the time ticked by. As they realised it was getting late a couple jumped on their bikes and tried to get an auto for me off the street but in truth I was so dismayed by the lack of professionalism of this younger generation I had hailed my own and was well in my way. What a shame - especially as "old management" had been so kind as to give me a room for the evening after I returned from my trek. A real case of the younger generation letting down the experience of the older generation. Good luck.
- Official Description (provided by the hotel):
- Situated outside the fort near fort gate, Shahi Palace is a welcoming, family-run hotel, built entirely of local sandstone of Jaisalmer with classic Rajasthani decor throughout. It offers a range of comfortable, cool rooms and a relaxed rooftop terrace with magnificent views of the fort. The chilled rooftop restaurant offers a range of vegetarian and non-vegetarian options and is a great place to watch the sun set and meet fellow travelers. ... more less
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- Also Known As:
- Shahi Palace Hotel
- Shahi Palace Jaisalmer