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“A good heritage hotel”
Review of Ranbanka Palace

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Ranbanka Palace
Ranked #13 of 99 Hotels in Jodhpur
Burgess Hill, United Kingdom
Level Contributor
98 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“A good heritage hotel”
Reviewed 22 March 2014

This was a fantastic heritage hotel in Jodphur. Our group all had massive bedrooms in the wing away from the main buildings. They had large bedrooms with sitting areas and big bathrooms. Some overlooked the new palace which gave fantastic sunrise views. There was a lovely pool, although too cold to go in in February. The buffet was very good especially in the evening.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAYYADMA, General Manager at Ranbanka Palace, responded to this review, 23 April 2014
Dear Madam,

Greetings from Ranbanka Palace, Jodhpur- A Classified Heritage Hotel!

Thank you for sharing your feedback with us regarding your stay at Ranbanka Palace! It is very encouraging to hear that you enjoyed the Ranbanka experience! It is our constant effort to improve our services and facilities so that our guests have a comfortable and enjoyable stay. Over the summer, we are working on further improving the quality of our rooms and restaurants to further enhance the experience.

I look forward to welcoming you back to Ranbanka Palace, Jodhpur!

Warm Regards,

Sandeep Arora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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810 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
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Bangalore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 March 2014 via mobile

We stayed for a couple of days here this month. The place is good and provides value for money proposition. We were Lucy enough to get room in new block with lift and that too on first floor. As expected room was nice and big.
Breakfast was complimentary and quite good with Indian and continental dishes.
Overall staff was courteous and caring.
The things which I didn't liked here was paid WiFi and limited dinner menu. We had buffet dinner in our package but food served was somewhat blat and items were limited.
Giving 5 stars as we had good time there.

Stayed March 2014, travelled with family
Helpful?
Thank naveenkumarverma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAYYADMA, General Manager at Ranbanka Palace, responded to this review, 23 April 2014
Dear Sir,

Greetings from Ranbanka Palace, Jodhpur- A Classified Heritage Hotel!

Thank you for sharing your feedback with us! I was happy to know that you enjoyed the Ranbanka experience. I have shared your comments regarding the food with the Chef and his team and we will work on improving our standards there. With regards to wi-fi charges, I would like to inform you that we are working on reviewing our internet pricing and should have more economical rates in place by the end of the summer.

I look forward to welcoming you back to Ranbanka Palace, Jodhpur!

Warm Regards,

Sandeep Arora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level Contributor
161 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 20 March 2014

This year we (a group of 12 friends) planned a Holi celebration outside Delhi and decided to visit Jodhpur. After a lot of research we selected this property to experience regality in its true form and that too during Holi. We were mesmerized by the sheer opulence and service that the property has to offer. The rooms as well as the food in this property are outstanding. Special cultural programmes organized to commemorate Holi was marvelous. A special mention for the GM - Mr Sandeep Arora. He is meticulous in every sense and looked after the guests and ensured that we were experiencing something extraordinary. Thank you Mr Arora for your tremendous professionalism demonstrated during our stay. We are again planning a Diwali outing and most probably it will be Ranbanka....

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Srimanta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAYYADMA, General Manager at Ranbanka Palace, responded to this review, 23 April 2014
Dear Sir,

Greetings from Ranbanka Palace, Jodhpur- A Classified Heritage Hotel!

Thank you for sharing your feedback with us regarding your stay! I was delighted to know that you had a memorable experience at Ranbanka Palace! It is feedback such as yours that enables us to further improve our services and facilities. I will certainly pass on your compliments to my team as well. Holi in Rajasthan is celebrated with a lot of fervour and it was our endeavour to provide you with a glimpse of the traditional Rajasthani celebration of Holi which one does not get to see anywhere else in India.

I look forward to welcoming you back to Ranbanka Palace, Jodhpur!

Warm Regards,

Sandeep Arora
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
97 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 17 March 2014 via mobile

We were fortunate enough to be staying here for the Holi festival and what a treat that was! The hotel, built in a courtyard style, has a wonderful intimate feel, shutting out the noise from the busy road outside. On the morning of Holi, the hotel had invited in a group of traditional dancers and musicians to allow the Indian guests to enjoy the event to the full. The courtyard echoed to the sound of the drums as the dancers worked themselves up into a frenzy and the Indian guests all started throwing coloured dyes at each other and the kids squirted coloured water from giant water pistols. All good fun. Foreign tourists were not left out as we were all given a dab of colour on our cheeks so we could feel part of the event too. What about the rooms I hear you ask? We were on the ground floor in club rooms - good size but a touch dark. I would recommend trying to nab one of the first floor rooms with their own patio. Swimming pool area was better than most although the water could do with a better filtering system. Wifi is pricey at 200 rupees for 2 hours but very fast. I would most certainly stay here again. M

Stayed March 2014, travelled with family
Helpful?
2 Thank BrightonBN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAYYADMA, General Manager at Ranbanka Palace, responded to this review, 16 April 2014
Dear Sir/Madam,

Greetings from Ranbanka Palace, Jodhpur- A Classified Heritage Hotel!

Thank you for sharing your feedback with us. I was delighted to know that you enjoyed the Ranbanka experience. You chose the right time to visit Jodhpur when we celebrate Holi in the tradtional Rajasthani style! I have noted your concerns regarding the swimming pool and the wi-fi and assure you that we will work on improving those areas. We are relooking at the internet wi-fi policy and will be looking to make it more economical.

I look forward to welcoming you back to Ranbanka Palace, Jodhpur!

Warm Regards,

Sandeep Arora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 March 2014

While attending course in Asian Human Rights and Harm Reduction Program. I had Chance to Stay in this Heritage hotel.The property itself is a heritage building. The room was spacious, they arrange Rajasthani cultural programs for the guests. The Staff were not so communicative and responsive. The Pool was good. There is a Small shop inside for the antiques and paintings from Rajasthan. They also atraange City Tour for one day.......................................

Room Tip: Rooms in the Second floor are good
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank drvalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAYYADMA, General Manager at Ranbanka Palace, responded to this review, 16 April 2014
Dear Sir,

Greetings from Ranbanka Palace, Jodhpur- A Classified Heritage Hotel!

Thank you for sharing your feedback regarding your recent stay at Ranbanka Palace. I was happy to see that you enjoyed the heritage experience and the services that we offered. I do apologize if my staff did not respond to you in a positive manner and we will certainly work on improving our response time. It is feedback such as yours that enables us to further improve our services.

I look forward to welcoming you back to Ranbanka Palace, Jodhpur!

Warm Regards,

Sandeep Arora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon, India
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 March 2014

Bckground : Ranbanka Palace is one half of the historical Ajit Bhawan Palace built by Ajit Singh, who was the younger brother of Maharaja Umaid Singh, who built the Umaid Bhawan. One half of the palace is converted into the Ajit Bhawan Palace and another half into Ranbanka Palace.

Experience : Unfortunately your experience can be very different based on which room you stay in. Ours was great, because we got probably the best room possible in the property, which was a room with a private sitout area overlooking the courtyard where they have all evening programs and the open restaurant seating and swimming pool. Awesome view..

Location : The hotel is a wonderful property in itself, very conveniently located, next to the Blue city mall on circuit house road.. everything is pretty nearby and a short drive away.. The original palace has been extended with the new wing, but has been architected well to merge seamlessly with the original structure..

The best part of the stay was watching the evening performance from the private sitout area in the room... very relaxing.

Service : This is where I think the hotel can improve a bit, although the entire staff was extremely courteous, they seem not very well organized- Housekeeping number was never picked up, I had to talk to reception for all housekeeping needs and they seemed to keep forgetting as I had to call multiple times to get things done..

Food : We had only breakfast and although the spread was very limited, the staff was very helpful and proactive asked us if we need anything and cooked almost anything on demand.. food was tasty. Although we did not have evening dinner or lunches, we could make out that the dinner was very popular amongst foreigners especially coupled with the evening performances

Suggestions for improvement :
1. Better training for the management and support staff. Small things make a huge difference in experience and hence better oversight on the support staff will help.
2. Hotel Management/Reception can be a bit flexible on the policies and customer handling as it will result in better customer satisfaction. The hotel probably needs to bridge the gap between a satisfied customer and a happy customer..

Room Tip: Go for room 126 - its the best one on the property with a private sitout area having great view
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hiyogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAYYADMA, General Manager at Ranbanka Palace, responded to this review, 19 March 2014
Dear Sir,

Greetings from Ranbanka Palace, Jodhpur- A Classified Heritage Hotel!

Thank you for sharing your feedback with us regarding your recent stay! We appreciate your taking the time to give us a detailed feedback regarding the positives and negatives regarding the hotel. I assure you that we take all feedback seriously. Your point on staff training is well taken and we will work on improving those areas in the coming months. I certainly hope that your experience of Ranbanka Palace was not diluted due to the negatives and hope that you will return to see the improvements that we have made as a result of your feedback.

I look forward to welcoming you back to Ranbanka Palace, Jodhpur!

Warm Regards,

Sandeep Arora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 March 2014

The property itself is a fantastic building. The way it’s used, though, it is a pity. The room was spacious, but upon our arrival it was quite dirty. We communicate it to the service, and someone was sent to clean it again. Someone was indeed in our room, rearranging stuff, but the room was as dusty when he left as it was before.
Furniture was very old and looked used up and dirty, not at all as I would expect for a high-quality hotel. The bathroom, although big, was quite poorly furnished (e.g. no hand towel row), and the water pressure was a problem (both for flushing and shower).
Last but not least, not sure if due to location or insulation, rooms are quite noisy. Not a problem for me, but not what I would expect for a place for relaxation.
The best of the place, the patio where the restaurant is located and the food. Just great.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mer_Diaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SAYYADMA, General Manager at Ranbanka Palace, responded to this review, 19 March 2014
Dear Sir/Madam,

Greetings from Ranbanka Palace, Jodhpur!

Thank you for sharing your feedback with us regarding your recent stay with us. I would like to apologize for the inconvenience faced by you during your stay. We have taken your suggestions seriously and have already taken steps to correct it. Your room was in the Heritage Wing of the hotel which has the original furniture of the Palace. While we ensure that rooms are cleaned before the arrival of the guest, due to the open corridors, dust does tend to enter the rooms for which we are placing door mats outside the rooms to reduce the amount of dust entering the room. We regularly polish the furniture but as the furniture is very old, it becomes difficult to maintain the original state. We are also taking care of the bathroom issues like water pressure and the furnishings. I am sure on your next visit you will see the improvements that we have made.

I hope that you will give us another opportunity to show you the true heritage hospitality of Ranbanka Palace!

Warm Regards,

Sandeep Arora
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ranbanka Palace

Property: Ranbanka Palace
Address: Circuit House Road, Jodhpur 342006, India
Region: India > Rajasthan > Jodhpur District > Jodhpur
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Jodhpur
#6 Spa Hotel in Jodhpur
#11 Family Hotel in Jodhpur
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ranbanka Palace 3*
Number of rooms: 69
Official Description (provided by the hotel):
Ranbanka, literally meaning the master of battles, was an honor conferred upon the courageous Rajput clan of Jodhpur - the Rathores. A part of the erstwhile palace was commissioned to be converted into a heritage hotel, aptly named Ranbanka Palace; offering guests the opportunity to enjoy one of Rajasthan's foremost royal experiences. With magnificent views of the Blue city, Ranbanka Palace retains and preserves the old world charm and glory of a bygone era. Its central location allows easy access to key leisure and business addresses in the city. The heritage hotel today houses a range of accommodation from deluxe pool and courtyard facing rooms to extravagant suites in the royal 'Heritage Wing' and luxurious 'Jodhana Wing'.Ranbanka Palace offers an array of cuisine and is famous for its elaborate Rajasthani flavors. From in-room dining to buffets, a la carte, private gatherings and theme dinners, Ranbanka Palace offers diversity in dining at: - the garden by the restaurant & poolside; The Pancharanga multi cuisine restaurant serving Indian, Continental,& Oriental dishes ; The Polo Bar, with an eclectic selection of Beverages housing an exhibit of the family's trophies won over generations and The Baithak, an exemplary Rajasthani lounge complete with Bajots & Gaddi Massons. ... more   less 
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Also Known As:
Ranbanka Palace Jodhpur
Ranbanka Palace Hotel Jodhpur

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