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“Laughably incompetent”
Review of Hotel Megh Niwas

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Hotel Megh Niwas
Ranked #88 of 104 Hotels in Jodhpur
Reviewed 23 January 2013

Megh Niwas was such a letdown. After a whirlwind tour through the golden triangle we were looking forward to an easy and enjoyable three days in Jodhpur at Megh Niwas. Unfortunately from almost our first step inside the hotel, it turned out to be quite the opposite. Our first room was a bit of a shock to us. Besides the faux-regal deep blue and yellow curtains and bedspread, fake stonework on the walls, and lack of a proper window, the place was quite obviously unclean. Walking around in socks for a few minutes blackened the soles and the previous guests had been thoughtful enough to leave us some spare potato chips scattered on the floor and bedside table.

Thankfully the staff was kind enough to move us to another, more palatable room after hearing our request. After showing us the room, the staff told us they would bring our bags from the first room. However this proved to be too much for them to handle. After waiting for a good fifteen minutes or more, a waiter came to our room with tea. How wonderful, we thought, they must be apologizing for the messy room. A few minutes later the waiter returned and apologized for giving us the tea - this is for the guests in the lobby, sorry. Soon afterwards another man showed up with some luggage. Not our luggage of course - no, that would be too much to ask. He had gone into another guest's room, taken their suitcase, cap, phone, and wallet and brought them to our room. If that doesn't scream unprofessional, I don't know what does. Eventually they brought the right luggage to our room and things were fine... until dinner.

Having gotten in fairly late in the day after driving from Jaipur, we didn't feel like going out to eat anywhere. The restaurant can't be that bad! Oh, but it was. The place was barren of customers or atmosphere - it was literally a large room with some tables and chairs and not even a proper door to separate the kitchen and the restaurant. From the menu, we selected butter chicken, naan, aloo ghobi, and chicken biryani - very typical Indian offerings. The clock ticked by and we waited and waited. Periodically, between bouts of loud chattering in the kitchen, a waiter would emerge and nervously look around the room - at us, then the empty chairs, then out the window, and then back to the kitchen.

An hour and a half passed before we received our food. It was, of course, not the right food. The butter chicken had a distinctly red color to it; how unusual! Normally butter chicken is a creamy, orange, slightly sweet dish, but the one we were presented with was red, slightly watery, and extremely spicy. I asked the waiter if it was butter chicken and he confirmed that it was indeed. I decided to give him the benefit of the doubt and continued with dinner. After we finished, I asked to see the manager. An hour and a half wait in a restaurant with no other customers was unacceptable. I asked him if the "butter chicken" was butter chicken and he said no, this is Rajasthani Lal Maas. The waiter next to him was quite shocked, as though he had been outed as a liar or an idiot (or both). The manager apologized for the wait and gave us a 20% discount and struck the spurious chicken from the order.

From then on, we just decided to have as little contact with the hotel as we could. The staff means well and are quite kind, but they are just completely incompetent when it comes to running a hotel. Granted, a lot of our problems could have been avoided if we looked after our luggage ourselves (pretty dumb on our part) or decided to eat somewhere else, but these are some very basic responsibilities of a hotel. In addition, a place of this quality would be fine if it weren't priced like it is, but in its current state it is incredibly overpriced. We learned that the hotel had come under new management less than two weeks earlier, so this might explain some of the ineptitude. I call it like I see it though, and this was a pretty miserable experience for the money.

  • Stayed: December 2012, travelled as a couple
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2  Thank ewakio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 25 of 44 reviews

Reviewed 25 October 2012

I booked this hotel based on some of the good reviews provided on tripadvisor site. First of all, this is an extremely overrated hotel. By no measures that this can be qualified as 3 star hotel. During my visit, many amenities were out of order like door bell, water flow, NO warm water, TV+remote, restaurant AC, limited breakfast to count a few. Food / Drinks (Tea/hot Milk) was also extravagantly charged.
Even after checking out the hotel, we were not sure who was the manager of hotel. To our surprise, we found that person via whom we booked our room, was actually an ex-employee of the hotel. Not only that he provided false information during booking the room but was also least bothered to try and solve the problem in hand. Somehow we managed to sort the things; but by then lines were already crossed.
Lessons learnt: first - Always ask for a hotel landline no. instead of relying on mobile no. of an individual hotel staff and second - Get granular and written confirmation of package inclusions.

The only good thing about hotel was its service staff who tried to put their hearts to meet our requirements; but they were obviously limited to the hotel services available in hand. I hope that new management would learn a lesson here. Given my experience I would certainly not recommend the hotel at this price.

Room Tip: Always check the water flow and geyser in the room. In my room, bed was old and very noisy. Check Do...
See more room tips
  • Stayed: October 2012, travelled with family
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Thank sourabh r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2011

Had to book the place on a short notice as no other hotel was available.
Got a terrible room on check-in n after threatening to cancel the booking, was given a slightly better room.
Tv remote didnt work, tiles in the bathroom were broken, hand shower next to the flush didn't work.
The only 2 things good were - clean towels, bed sheets and the location, but finding it is impossible as no one knows the place, best is to ask for Umed club.
Not worth the place for this price

  • Stayed: December 2011
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1  Thank vivek_sharma20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2011

The stay @ Megh Niwas indeed embarked us on a journey to the glorious and luxurious past of Rajputs. The Hotel is beautifully structured with rooms that are lavishly decorated. The staff is helpful and provide immaculate service. The best point of our stay was our dinner under the star lit sky on the roof top restaurant on the Hotel. A good place to enjoy ur stay.

  • Stayed: November 2011, travelled with family
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2  Thank Sonali G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeghNiwa, Owner at Hotel Megh Niwas, responded to this reviewResponded 15 October 2013

Thank you very much for your valuable comments, looking forward to welcome you again & we assure you to give best of our services all the time

Report response as inappropriate
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Reviewed 28 November 2011

Hi i have stayed at Megh Niwas on 22 Nov'11 and 23 Nov'11, hotel is beautifully build, good rooms. The USP of the property is the open air roof top restaurant having Fort and Umed Bhawan Palace view which looks so beautiful during night.............

Staff is very friendly u feel like staying at home........

  • Stayed: November 2011, travelled on business
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1  Thank Alfy1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeghNiwa, Owner at Hotel Megh Niwas, responded to this reviewResponded 15 October 2013

Thank you very much for your valuable comments, looking forward to welcome you again & we assure you to give best of our services all the time

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2011

Inspite of having confirmed full advance paid booking made through Hotel.com, room was not given to us. Later we came across one more family which had same experince at the hotel. It seems they oversell their room inventory. Travel Sites like Hotel.com should avoid such unprofessional hotels as it gives bad name to them also.

Stayed: October 2011, travelled with family
4  Thank manish1811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2011

When we visited Jodhpur, Megh Niwas was undergoing renovation work. The rooms have excellent decor and a very traditional look. Some basic necessities like wardrobes / racks were missing but overall the rooms were great.

The food is excellent. The rooftop restaurant has a wonderful view of the city with the Mehrangarh fort and the Jaswant thada clearly visible. The staff is very friendly and helpful.
Definitely a great place to stay

Room Tip: Lift was unavailable when we visited and the first floor under renovation. I would advise ground flo...
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  • Stayed: October 2011, travelled with family
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1  Thank scorpc19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeghNiwa, Owner at Hotel Megh Niwas, responded to this reviewResponded 15 October 2013

Thank you very much for your valuable comments, looking forward to welcome you again & we assure you to give best of our services all the time

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Megh Niwas

Address: 30 Megh Niwas Umaid Club Road | Circuit House Road, Jodhpur 342001, India
Region: India > Rajasthan > Jodhpur District > Jodhpur
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service
Hotel Style:
Ranked #88 of 104 Hotels in Jodhpur
Price Range: £21 - £31 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Megh Niwas 3*
Number of rooms: 16
Official Description (provided by the hotel):
Meghniwas Hotel invites you to explore the rich heritage and culture of MARWAR, the seat of Rathore dynasty, the land of brave warriors, where every thing is fascinating beautiful and impressive. Meghniwas, a family resident, owned by a highly decorated experienced Army colonel-veteran of World War II (1939-45) and INDO-PAK wars (1965 and 1971). Col. Megh Singh VRC, M-in-D, PPM (DS).It has been converted and restored into a luxurious Hotel with its magnificent setting and classic ambience in 15 rooms and offers cordial hospitality and comfortable stay and opportunity to feel traditional life style and culture of a Rajput family. ... more   less 

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