Megh Niwas was such a letdown. After a whirlwind tour through the golden triangle we were looking forward to an easy and enjoyable three days in Jodhpur at Megh Niwas. Unfortunately from almost our first step inside the hotel, it turned out to be quite the opposite. Our first room was a bit of a shock to us. Besides the faux-regal deep blue and yellow curtains and bedspread, fake stonework on the walls, and lack of a proper window, the place was quite obviously unclean. Walking around in socks for a few minutes blackened the soles and the previous guests had been thoughtful enough to leave us some spare potato chips scattered on the floor and bedside table.
Thankfully the staff was kind enough to move us to another, more palatable room after hearing our request. After showing us the room, the staff told us they would bring our bags from the first room. However this proved to be too much for them to handle. After waiting for a good fifteen minutes or more, a waiter came to our room with tea. How wonderful, we thought, they must be apologizing for the messy room. A few minutes later the waiter returned and apologized for giving us the tea - this is for the guests in the lobby, sorry. Soon afterwards another man showed up with some luggage. Not our luggage of course - no, that would be too much to ask. He had gone into another guest's room, taken their suitcase, cap, phone, and wallet and brought them to our room. If that doesn't scream unprofessional, I don't know what does. Eventually they brought the right luggage to our room and things were fine... until dinner.
Having gotten in fairly late in the day after driving from Jaipur, we didn't feel like going out to eat anywhere. The restaurant can't be that bad! Oh, but it was. The place was barren of customers or atmosphere - it was literally a large room with some tables and chairs and not even a proper door to separate the kitchen and the restaurant. From the menu, we selected butter chicken, naan, aloo ghobi, and chicken biryani - very typical Indian offerings. The clock ticked by and we waited and waited. Periodically, between bouts of loud chattering in the kitchen, a waiter would emerge and nervously look around the room - at us, then the empty chairs, then out the window, and then back to the kitchen.
An hour and a half passed before we received our food. It was, of course, not the right food. The butter chicken had a distinctly red color to it; how unusual! Normally butter chicken is a creamy, orange, slightly sweet dish, but the one we were presented with was red, slightly watery, and extremely spicy. I asked the waiter if it was butter chicken and he confirmed that it was indeed. I decided to give him the benefit of the doubt and continued with dinner. After we finished, I asked to see the manager. An hour and a half wait in a restaurant with no other customers was unacceptable. I asked him if the "butter chicken" was butter chicken and he said no, this is Rajasthani Lal Maas. The waiter next to him was quite shocked, as though he had been outed as a liar or an idiot (or both). The manager apologized for the wait and gave us a 20% discount and struck the spurious chicken from the order.
From then on, we just decided to have as little contact with the hotel as we could. The staff means well and are quite kind, but they are just completely incompetent when it comes to running a hotel. Granted, a lot of our problems could have been avoided if we looked after our luggage ourselves (pretty dumb on our part) or decided to eat somewhere else, but these are some very basic responsibilities of a hotel. In addition, a place of this quality would be fine if it weren't priced like it is, but in its current state it is incredibly overpriced. We learned that the hotel had come under new management less than two weeks earlier, so this might explain some of the ineptitude. I call it like I see it though, and this was a pretty miserable experience for the money.
- Official Description (provided by the hotel):
- Meghniwas Hotel invites you to explore the rich heritage and culture of MARWAR, the seat of Rathore dynasty, the land of brave warriors, where every thing is fascinating beautiful and impressive. Meghniwas, a family resident, owned by a highly decorated experienced Army colonel-veteran of World War II (1939-45) and INDO-PAK wars (1965 and 1971). Col. Megh Singh VRC, M-in-D, PPM (DS).It has been converted and restored into a luxurious Hotel with its magnificent setting and classic ambience in 15 rooms and offers cordial hospitality and comfortable stay and opportunity to feel traditional life style and culture of a Rajput family. ... more less