This is our second trip to Udaipur and on both trips we have stayed at a fabulous property in the middle of the lake overlooking the Oberoi Udaivillas, this time we thought we'd atleast check out the Oberoi property so perhaps next time we can stay there.. we decided to go there for lunch on my husbands birthday, the experience that followed was absolutely shocking and enough to discourage us from ever staying or even recommending the Oberoi Udaivillas to family/friends!
We went to the Udai mahal restaurant around 2pm, there was just 1 other table occupied by 2 ladies. We were seated and what followed was a complete lack of service in any form! It was an effort to get someone to take our order, took sooo long so to be served, even longer to repeat any drink order and once we were done, the empty dishes/plates etc lay in front of us for 15 mins before they were cleared and then another 10 mins to give a dessert order to the one single staff member who by now was single handedly trying to attend to 3 tables!
When he finally came to our table and I asked him why the lack of staff he said, normally people dont come for lunch so all the staff is on a break now and will return at 4pm! What kind of luxury hotel doesnt not have staff in its restaurant between 2-4pm?? If this was the case and they were not adequately staffed they should have told us the restaurant was shut for the afternoon- considering we had the concierge at our hotel call and make a reservation at the Udaivillas for lunch for us!! The bill was just thrown on our table by another staff member, who came in just when we were done, even though my husband had his hand out for it to take it from him, and when he gave the signed card slip back the waiter took it with his back turned without so much so as an acknowledgement!
So very disappointed with the Oberoi service, this one experinece was enough to convince us not to ever even consider staying there and discourage anyone who might consider it!
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