We went for Dinner ,we were waiting at the reception level for the lift for OVER 10 mins, the reception desk just gave the excuse that we have told the restaurant guys to close the door properly for the lift to come, the lift never came down till the time I walked up 3 floors and shut the gate of the lift for it to come down.
Since there was a waiting we were asked to wait for sometime, which was fine with us. We got a table in 20 mins which was good timing. We ordered the food immediately and asked for a masala papad to start with till the time other food came. Our ordeal started there even after 30 mins the masala papad did not come, then we had a waiter coming and telling us sir ur order has come, to our surprise it was not what we had ordered it was someone else's order.
We again told the waiter that at least he can get the papad but to no avail, the papad came only after we raised our voice 3 times after 1 hour , so did the other orders, 2 items were not even worth biting into, the fish was good to eat.
There were other customers who were shouting at the Restaurant Manager and waiters for the same problem, orders were taken and not served for an hour minimum. There was a family of 3, a kid of 3yrs who wanted a roti to have even that was not served for an hour, i wonder what type of customer service is it where a ROTI TAKES AN HOUR TO BE SERVED???? And to add to the salt there were some govt dignitaries sitting there who had food served perfectly on time at their table. WOW
The bill asked for took a long time to come , we were so disgusted and unhappy with the service we didn't leave any tip.
I am surprised the management has such lethargic attitude towards their customers. NEVER EVER WILL I GO TO THIS HOTEL.
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