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“If No other 5* then Cambay”

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Cambay Resort Udaipur
Ranked #153 of 175 Hotels in Udaipur
Reviewed 2 October 2013

Cambay Spa and Resort, Udaipur in a way at good location far from city crowd but if you are not on your own vehicle, tough task to reach there specially in rainy season when roads are in very bad condition. It would be easy to reach there if you are coming from external Highway, instead of entering the city. Plot No. 439 - 442, Bhamashah Industrial Estate, | R.I.I.C.O., Kalawadas, Udaipur 313004, India.

I had mixed experience staying at Cambay Spa and Resort. Here are some good and bad of my experiences.

Good:

1. Location out of crowd, peaceful Stay. at reasonable price.
2. Property is very good with lots of space at backyard.
3. Lobby area good, clean.
4. Reception, Gentleman very polite and ready to help, as much he can.
5. Security is good on both Entry and Exit.
6. Rooms are very spacious, clean, with latest amenities.
7. Some rooms having 37 inch TV good.
8. Swimming Pool is excellent.
9. Garden is Awesome.
10. Children Play Area Good
11. Lots of Games options, both indoor and outdoor, like pool, TT. Badminton, Carom, Ludo, Chess, and others, like SPA
12. Food is very good, except Tea and Coffee.
13. Checkout very easy, don't even take 2 mins, as they are upto date with everything.

Bad.
1. Tough to reach, once reached have to no option other then hotel vehicle, if you don't have your own.
2. They didn't know that am an IT person, and were trying to lie me that their system over booked the rooms. After getting confirmation of 4 rooms when I was about to reach they said i'll get only 3 out of 4, as their system over booked. However upon argument they gave me 4 rooms finally.
3. In the room details they said all rooms have 37 Inch TV my room had 25 Inch.
4. The shower was full of stings, and jammed so not working properly.
5. The Bedsheet was not arranged properly.
6. 2nd day the room service replaced only 1 towel out of 2 and hanged the other wet towel in the bathroom, however upon my intervene they changed the towel
7. Got False calls twice 1st day, and two false door bell ring, on the 2nd day got 3 false door bell ring, complained for all at reception.
8. No Equality for their Guests, the more rooms you book, the more they value you. and treats others as if you are staying for free.
9. Only 10 Staffs to handle more then 265 guests (numbers given by restaurant supervisor)
10. Vacant used tables not cleaned for more then 30 minutes as two of the Waters( only two allotted for restaurant) were busy handling only 1 table,
11. Upon several complaints, the way of cleaning was like they just turned the used table mat upside down in front of us, throwing the dust food of the tables either down or below the table mat.
12. No spoons, forks, glass of water on table
13. 70% food items finished and not refilled in buffet, with no glass, plates either.

I appreciate Mr. Ankit from reception, who tried to minimize my trouble, and further the Recreation Manager, who was excellent managing everything what comes under him.

I don't blame the staffs at all, as they were doing whatever they were being said. The management could have handled it in a better way.

Room Tip: Pool and Mountain View Rooms.
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  • Stayed: September 2013, travelled with friends
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3  Thank onlynaval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambayh0tels, Manager at Cambay Resort Udaipur, responded to this reviewResponded 7 October 2013

Dear Guest,

Namaskar!!!

Thank You for your review. On behalf of the entire team at Cambay Spa and Resort, Udaipur, I would like to thank you for choosing to stay with us and your valuable feedback. Your feedback about the House Keeping and F&B Service has been duly noted and discussed with the entire team for immediate corrective action.

Much as we strive to deliver an exceptional quality of service to all our guests, we regret that we have not been able to measure up to your expectations this time. I would like to assure you that this is a one off incident and may I urge you to not let this be an indelible perception.

We remain firmly committed to the ethos and values of hospitality and customer centricity and in accordance, look forward to regaining faith and confidence in the brand and I hope will grant us an opportunity to serve you with renewed focus and enthusiasm
Warm Regards,
GM Cambay Spa Resort ,Udaipur

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136 - 142 of 200 reviews

Reviewed 13 September 2013

very good experience. hotel so far from city but hotel area is very good maintained and also hotel staff are very cooperative compare to other hotels so we will visit again.

very good experience. hotel so far from city but hotel area is very good maintained and also hotel staff are very cooperative compare to other hotels so we will visit again.

  • Stayed: September 2013, travelled with family
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Thank Bha666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambayh0tels, Manager at Cambay Resort Udaipur, responded to this reviewResponded 17 September 2013

Dear Guest
We thank you for the feedback which we think has given motivation to operation staff at the hotel ,we believe to provide best of services to our esteem clients as per their expectation level ,we would maintain the same level of expectation when ever you are visiting any of the cambay properties next time
Warm Regards,
Cambay Group of hotels & Resorts

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Reviewed 12 September 2013

we 4 freinds really enjoyed the breakfast and spa service at cambay resort and environment also was peaceful. I would like to advice all people for atleast for once they should make their trip to cambat resort

  • Stayed: September 2013, travelled with friends
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Thank sandy0369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambayh0tels, Manager at Cambay Resort Udaipur, responded to this reviewResponded 16 September 2013

Dear Guest ,
We would like to thank you for your Feedback ,we at cambay would like to adhere to the same level of hospitality and service level,when ever you are visiting next time to us
Warm Regards,
Cambay Group Of Hotels and Resorts

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Reviewed 5 September 2013

I had booked this Hotel online. It was a deal @ Rs.2,000/- + Taxes including breakfast and dinner package. We were speeding up to the place as we would be served dinner only till 10.45 pm. However the location is in the industrial area of Udaiour where you would not find anyone for directions. We used the google map but the location which the map took us was wrong. Finally we managed to check in at 10.40 pm. The waiter first refused to offer dinner, however later the manager intervened and we were offered dinner. Since the occupancy was low we were offered al a carte breakfast, however was good. The rooms were as a resort room would be, large in size with good decor. Inspite of low occupancy the Hotel and rooms were well maintaned. Overall a good stay

Room Tip: Choose rooms facing swimming pool
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  • Stayed: August 2013, travelled on business
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Thank AnandRajore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambayh0tels, Manager at Cambay Resort Udaipur, responded to this reviewResponded 7 September 2013

Dear Guest
Thank you for your feedback,and concerns but we have checked in the Google Map which shows the correct location ,we would want to serve you with maximum level of Hospitality when ever you are visiting Cambay Properties
Warm Regards,
Cambay Group of Hotels and Resorts

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Reviewed 22 August 2013

Me and my Team of 15 people had lot of praises for the property and the services offered with utter smoothness. Commendable. Specially the staff. The Pool, conference room and rooms are appreciable and best.

  • Stayed: August 2013
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1  Thank ParveenHanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambayh0tels, Manager at Cambay Resort Udaipur, responded to this reviewResponded 24 August 2013

Dear Guest,
Thank you for your feedback ,it gives us motivation to serve you with the same level of services,when ever you are visiting Cambay Group of Hotels
Warm Regards,
Cambay Group of Hotels & Resorts

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Reviewed 20 August 2013

our family stayed in cambay resort from 15th Aug. to 20 Aug. the resort was no doubt located in an isolated place but the view was excellent. there was peace in the surroundings and mind blowing greenery. thanks to cambay's excellent markings on the way that we reached the resort within no time.
the rooms were neat and clean and just ready for us to move in. they are quite spacious. I would suggest people to take the pool view though as the other view is the industrial view.
now comes the bad part. This hotel gave us a horrible experience in its service. from food to getting a glass of water it took them 30 to 45 minutes. the room service people and house keeping guys keep fighting between themselves to decide whose work it is. the management is poor. half of the time we ask something and get something else. they provided us a guide and he kept yelling at us as if he was our teacher. no etiquettes at all. then the other day we took an innova and went to haldighati and stuff. the driver was least interested in showing us any places. we asked him to take us to chetak's memorial. he responded that its a small place not worth and all. I mean what's wrong with the people of Udaipur? don.t they want to promote tourism a what? the only person helpful there was a guy named "Deepak". who was the only sensible person in the entire hotel, I tell you.
no doubt the food served was of excellent quality and taste. it was yummy. but the time it took to prepare mad us lose our appetites.
if you want peace and have loads of patience then only I would recommend you this hotel!

P.S.
the only best thing in the hotel are its rooms and the pool. you can enjoy thoroughly at the pool.

we broke a glass by chance at the pool and the waiter kept haunting us at the entire hotel to get his money. we paid rs. 300 for a mere glass. I mean who does this kind of stuff in a named chain of hotels!!!

Room Tip: "rooms with the pool view are the best"
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  • Stayed: August 2013, travelled with family
    • Value
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2  Thank Purva23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambayh0tels, Manager at Cambay Resort Udaipur, responded to this reviewResponded 29 August 2013

Dear Guest
We thank you for your valuable feedback which enables us to improve every time,All the concerns and points raised by you have been seriously taken up and addressed by the Management ,we assure you for your pleasant stay whenever you are travelling with us next
Warm Regards,
Cambay Group of Hotels & Resorts

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Reviewed 19 August 2013

Its almost 10- 15 km from the main city. Location is so remote that you will not get any transport near by and if you are travelling through own car than you will be lost in industries which surround the hotel. It look almost 1 hour to reach hotel.Rood are bad and not safe in night. Hotel did not provide any site seeing facility. Staff behavior is also not good. They will always remind you about your foolishness to book room in this hotel. They will away teach you rules of company. There is no clear rule " Guard say there is car washing facility while manger say no ". All activity are closed at 7 PM and then you have to sit in room. This is 2 star hotel not 5 star

  • Stayed: August 2013, travelled as a couple
    • Value
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3  Thank Gaurav2786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cambayh0tels, Manager at Cambay Resort Udaipur, responded to this reviewResponded 29 August 2013

Dear Guest
We thank you for your valuable feedback,All the concerns and points raised by you have been addressed by the Management ,we assure you for your pleasant stay whenever you are travelling with us next
Warm Regards,
Cambay Group of Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cambay Resort Udaipur

Address: Bhamashah Industrial Estate Plot No 439 - 442 | R.I.I.C.O., Kalawadas, Udaipur 313002, India
Region: India > Rajasthan > Udaipur District > Udaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #153 of 175 Hotels in Udaipur
Price Range: £38 - £60 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cambay Resort Udaipur 4*
Number of rooms: 58
Official Description (provided by the hotel):
The Cambay Spa & Resort is an Upscale business-cum-leisure resort situated at Udaipur, Rajasthan offering facilities and is spread over an area of 11407 Sq. Mtrs. This resort is 3 hours drive from Ahmedabad and is a gateway to places like Nathdwara, Chittorgarh etc. The resort’s design is inspired by the city’s unique architectural eminence set against a scenic back drop of hills. With an inventory of 60 rooms, this resort provides a range of facilities which include restaurants, spa, swimming pool and fitness centre. The resort has meeting rooms and banquet halls with capacity for up to 500 persons. This resort is also an RCI Affiliated resort. This resort houses our CIHM center. ... more   less 
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