When we reached the resort we were pleased with the resort layout and atmosphere. The resort is well maintained, we had booked premium rooms. The rooms are large and comfortable. But the view from the premium rooms is very poor. We were given a good welcome and the check in process was very well managed.
The next day when we went for the breakfast we felt the downside of this beautiful resort. The breakfast spread was not up to the mark, uncooked utapams, bakedbeans were watery and had to find the beans … when we called the chef for the quality of utapam he said that this is the way they make it..?? Instead of butter they were serving Margarine (non dairy butter). They only served the butter when we asked them to do so.
Second bad experience came in when – we had left the hotel in the morning for our outing, we had informed the house keeping to make our room, but when we came back in the afternoon to our surprise the rooms were not made up and then the follow up started, they had no answers for not getting the room done, and only after 20 min. of our strong reactions they sent their team to get the room cleaned, they didn’t have fresh bed linens, they had got old used linens and replaced it with the existing once. They had blood stains on them. It was totally disturbing and bad experience. We had our kids waiting in the afternoon outside the room (which is their nap time) since the rooms were not made up. It took them 1.30 hour to get the things done. And the whole afternoon say 2.30 to 4.00 was spent behind our rooms getting done.
Another thing to notice is that they have no kids play area, when asked for the kids area they had a mat and few poor quality toys under a staircase. Not at all a kids friendly hotel.
We would never stay in this kind of property and spoil our vacation which is meant to relax and enjoy.
- Official Description (provided by the hotel):
- Set Majestically the resort offers breathtaking views of the Monsoon Palace (Also known as Sajjangarh) as well as Lake Pichola. The resort has a tranquil, salubrious setting, wonderfully recreating the romance of the past and yet completely in keeping with the 21st century luxury, making it a Hotel that lends itself to discovery and continual surprise. ... more less
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- Also Known As:
- Ramada Resort Udaipur Hotel Udaipur