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“Fabulous”

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Radisson Blu Udaipur Palace Resort & Spa
Ranked #26 of 161 Hotels in Udaipur
New Delhi, India
1 review
“Fabulous”
Reviewed 25 July 2014

Perfect destination for a long weekend,cozy rooms ,great food ,outstanding service starting from reservation till check out . Staff is very courteous and always ready to help us .lush green gardens ,double Decker pool .Thank you for making our stay memorable .

Room Tip: Prefer room on lake view.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Ashish771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, 29 July 2014
Dear Guest,

Greetings from Radisson Blu Udaipur Palace Resort & Spa!!!

First & foremost we would like to thank you for choosing to stay with us at Radisson Blu Udaipur Palace Resort & Spa and also for sharing such a complimentary review about us on TripAdvisor. Our tranquil and refreshing ambiance, our comfortable rooms, our delightful delicacies, our impeccable service, our courteous and helping staff, our manicured gardens and our fabulous multi-level pool have been a continual source of appreciation and your compliments reinforce our faith in the same.

It is such compliments that go a long way to encourage and motivate us to work harder to achieve the highest level of guests’ satisfaction.

It would be an honor to welcome you back again here so that we may be able to serve you yet again. We hope that you experience the city and the hotel and their all aspects and build some memories that you may take back home and treasure forever.

Warm Regards,
Satya Roychowdhury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (490)
Date | Rating
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English first
Level 3 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 July 2014

Amazing service, awesome food.

Already made plans for the next visit... I guess I don't have to say no more...

Don't mind the monsoons it just gets better.

Staff is very friendly and always ready to help.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiranpillai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, 25 July 2014
Dear Guest,

Greetings from Radisson Blu Udaipur Palace Resort & Spa!!!

To receive such raving reviews from our guests has always brought in a great surge of motivation and enthusiasm to perform even better and not just satisfy our clients but to make them happy. We, therefore, thank you for such a raving review about your stay with us at Radisson Blu Udaipur Palace Resort & Spa. We are glad that you liked our amazing service, our delicious culinary delights and our friendly and helping staff.

Your appreciation of our efforts to make your stay pleasant goes a long way to encourage and motivate us to strive harder to achieve the highest level of our guests' satisfaction.

We would love for you to return to the hotel soon. Stay with us and make some precious memories that you may cherish forever.

Warm Regards,
Satya Roychowdhury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vadodara, Gujarat, India
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 July 2014

The property is good. Staff are okay as well but somehow Radisson Blu does not let you feel a 5 star stay. Food is exorbitantly expensive. Bathrooms weren't much equipped. They don't provide basic utility things like bath robes,terry slippers and shower caps. Lush green gardens are breathtakingly refreshing. Pool is sexy and clean. Luxurious n cozy rooms but a bit slow and lazy room service. Hotel looks very beautiful from the outside especially in the evening and it has a great view of a fatehsagar lake. While we were there, they had some Rajasthani festival with puppet show and open dinner and live folk song which was interesting. It was a good experience but Udaipur does have other good hotels far better to Radisson Blu. I suggest the rest.

  • Stayed August 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Dipikarathi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, 28 July 2014
Dear Guest,

Greetings from Radisson Blu Udaipur Palace Resort & Spa!!!

It is refreshing to have received your review about the experiences you have had as you stayed with us at Radisson Blu Udaipur Palace Resort & Spa. The review that you have been so generous to share on TripAdvisor offers a very constructive feedback and a fabulous acknowledgement of the positive parts of the hotel and we are grateful to you for that. It is great to know that you have enjoyed our exotic and elegant outer facade, our manicured lush green gardens, our glorious mirror still pool, a fabulous view of Fatehsagar Lake from the hotel and our engaging evening entertainment.

Please be advised that the feedback we receive from our guests is of prime importance to us. We apologize for the dissatisfaction that you encountered during your stay with us. We have passed your concerns over to the relevant department and they shall do the needful to ensure that these issues do not crop up ever again.

We await your return with great enthusiasm and hope to be able to serve you yet again so that we can help you make some fond memories here with us.

Warm Regards,
Satya Roychowdhury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 July 2014

Had searched lot of properties in Udaipur before selecting this one. The property looked awesome in pics as well as location. The Hotel was offering good deal as well. Thought it might be a off season and this property recently acquired by Radisson from Sheraton.

The Experience:
To start with, I could get early check in a couple of hours before. I was instantly upgraded to Business class room upon check in from Deluxe. Although The room did not give me a feel of a business category room. It looked more like a deluxe room. I could see shady patches of repair work on the walls and ceiling. The mini bar was empty and refrigerator was not working. I had to call for an replacement. There was no menu card in the room. Was given on request. The food I ordered was avg in taste and was exorbitantly expensive looking at the overall pricing and the way hotel is maintained. There were no toiletries in the bathroom except shower gel and soap. Again I expected a fully equipped bathroom. The coffee mugs placed at coffee maker were not clean. My package included buffet breakfast. This is something good to talk about. a lavish menu and good in taste. The spa was again expensive and a couple massage costed 9000 Rs.

Overall I would rate this property average as it does not give a feel of a 5 star from inside. From a distance, this property looks awesome specially at night.

In my last stay in udaipur, I selected the Lalit Laxmi Vilas. Would suggest it any day.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank gaurav_99_in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, 2 August 2014
Dear Guest,

Greetings from Radisson Blu Udaipur Palace Resort & Spa!!!

Thank you for your constructive feedback. We are glad that you enjoyed our lucrative deals, our smooth operations and attention to the needs of our guests, our varied and mouth watering dishes that constitute the breakfast buffet. It is of great advantage to us to receive a feedback that brings to our notice the areas where we can improve.

However, we would like to say that the property, as you know is newly acquired by the Radisson group, is going through some teething troubles. We are in the process of executing a massive Property Improvement Plan under which we shall also take care that the guest supplies are as per our Brand Standard. Furthermore, we would like to mention that the minibar supplies are available on request for all our guests as a standing hotel policy.

We have taken your recommendations to note and would certainly look forward to welcome you and serve you soon to the best of our abilities and your satisfaction.

Warm Regards,
Satya Roychowdhury,
General Manager
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Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 July 2014

Comfortable hotel, great room service menu. Quality of dining was pretty good as well.

Staff service from those at reception was not impressive at all. I had to wait for well over an hour to get my room after I had specifically requested for early-check in as we had been travelling for a fair bit before reaching the hotel. In their defence, it was an extremely busy time of the year (Boxing Day), but given how many staff members they had sitting idly/walking about, the level of service was quite poor.

Otherwise, good value for money, clean and comfortable, short commute to city-centre and the various sights/attractions.

Room Tip: Choose Lake view rooms at a higher floor; lower floors get noisy especially during peak holiday seas...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Vishal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, 24 July 2014
Dear Guest,

Greetings from Radisson Blu Udaipur Palace Resort & Spa!!!
It is delightful to receive such kind & constructive reviews from our patrons at Radisson Blu Udaipur Palace Resort & Spa. We express our sincere gratitude for the wonderful compliments that you have shared on TripAdvisor. We understand that our luxury and comfort, our delicious and tempting menu that boasts of great variety, our high standards of cleanliness and maintenance, our proximity to areas of great tourist interest have brought you much pleasure and we are much delighted by it.

The appreciation that you expressed goes on to motivate us greatly to work harder to achieve the highest levels of our guests’ satisfaction. We apologize deeply for the discomfort you had to face and have conveyed your concerns to the relevant department. They are looking into it and will make sure that these issues do not crop up again on your next visit. Also, we would like to mention here that the check-in time at the hotel is 1400 hrs, and a free of cost early check-in is provided only in case of availability of rooms.

We extend an invitation for you to return soon and give us an opportunity to serve you to the best of our abilities and to your utmost satisfaction.

Warm Regards,
Satya Roychowdhury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north brunswick
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014

Property is located very close to the city, but directions to reach there are pathetic. There is active road work being done just a km away from the property , there are no signs to even remotely suggest that the property is located where it is located, we ended up behind the property from where there is no entrance, travelers please take note google directions will land you in the wrong place. On reaching the hotel we were given a warm welcome, we were quickly checked in, overall the rooms were clean and livable. Bathrooms were clean, but we had very few towels. Room service is kind a slow. Plenty of food choices at their Aangan restaurant. Swimming pools are nice and clean. For kids they do have a play room with toys books and other amenities. Overall the experience was good, but much remains to be desired from the staff and their knowledge of the whereabouts of the city. To point a few , they did not even have a decent map of the city & asked us to go find a shop somewhere in the city and buy it from there. These are trivial things that should be taken care of at this price point. Our worst nightmare was to find our room door open , the evening we came back from touring the city. I have traveled a whole lot but never did i experience this. The property also hosts a lot of weddings, may be just the timing, but the crowd was extremely loud and noisy even at 3 AM in the lobby, and we were able to hear them in our second floor room. Not until we called the concierge asking them what is going on , did they act and had the crowd dispersed. Overall my rating at best will be 2-2.5, with what we have been through.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank P P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, 15 July 2014
Dear Guest,

Greetings from Radisson Blu Udaipur Palace Resort & Spa!!!

It is our pleasure to receive such generous compliments from our guests at Radisson Blu Udaipur Palace Resort & Spa. We thank you for the same and for sharing it on TripAdvisor for the benefit of the fellow travelers. It is heartening to know that you liked our proximity to the city, our warm welcome, our quick and smooth operation, our high standards of cleanliness and maintenance, the great variety of food options at the restaurant, our gorgeous swimming pool & our engaging play area for kids.

Please be assured that the feedback we receive from our guests is of paramount importance to us and we take immediate corrective measures wherever required. We apologize for the inconvenience that you had to face during your stay with us and have already initiated action to make sure that these problems do not crop up ever again. Also we would like to mention that these incidents are definitely not a regular occurrence.

We would love for you to return to the hotel soon. Stay with us and make some precious memories that you may cherish forever.

Warm Regards,
Satya Roychowdhury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2014

Worst hotel I have ever stayed in. Not at all clean. Bathrooms stunk. Staff was not at all nice. Late services. When we asked for something they said come after some time very rudely. Would never come back again.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank neelanshkabra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radisson B, General Manager at Radisson Blu Udaipur Palace Resort & Spa, responded to this review, 24 July 2014
Dear Guest,

Greetings from Radisson Blu Udaipur Palace Resort & Spa!!!

Thank you very much for sharing your feedback on Trip Advisor. We have viewed your feedback with concern and apologize for the reported inconvenience. Your feedback for our service has been shared with our team for training and correction.

It is deeply concerning that your experience at our hotel was an unpleasant one. However, we would like to mention that we are in the process of property improvement plan. Also, we are working everyday towards improving our guests’ experience. It is feedback such as yours which helps us to further meet and exceeds the expectations of our guests and we greatly appreciate it. We are committed to ensuring that your next visit will be a memorable one.

I would be pleased to know that you will give us another chance to showcase our product/services and assure you that we will live up to our usual high standards. We look forward to welcoming you back to Radisson Blu Udaipur Palace Resort & Spa.


Warm Regards,
Satya Roychowdhury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Radisson Blu Udaipur Palace Resort & Spa

Property: Radisson Blu Udaipur Palace Resort & Spa
Address: Near Fateh Sagar Lake | Ambamata, Udaipur 313001, India (Formerly Sheraton Udaipur Palace Resort & Spa)
Phone Number:
Region: India > Rajasthan > Udaipur District > Udaipur
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Udaipur
#13 Luxury Hotel in Udaipur
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Radisson Blu Udaipur Palace Resort & Spa 4.5*
Number of rooms: 240
Official Description (provided by the hotel):
Radisson Blu Udaipur Palace Resort & Spa Boasting a location near Fateh Sagar Lake, our hotel in Udaipur is moments from the shopping districts of Hathi Pol and close to the City Palace. Resort guests enjoy on-site dining two restaurants and a poolside bar, as well as features like an on-site spa, a concierge and three flexible meeting and event spaces. ... more   less 
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Also Known As:
Sheraton Udaipur Palace Resort And Spa
Sheraton Udaipur Palace Hotel Udaipur

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