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“Club Mahindra Udaipur”

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Club Mahindra Udaipur
Ranked #30 of 161 Hotels in Udaipur
Mumbai (Bombay), India
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Club Mahindra Udaipur”
Reviewed 20 August 2014

I visited Club Mahindra Udaipur Resort with my wife from 17th August to 20th August 2014. The resort had several infrastructural issues such as laundry, hot water, and several other petty issues. After visiting other club Mahindra resorts, we immediately realized that this resort is not at all upto the Club Mahindra’s standard.
We took up all these issues to the Club’s Resort/Cluster Manager Mr. Sanjog Sahani. He politely listened to all our issues and all the complaints without defending them at all. He made his best efforts to resolve them at the earliest. He made sure that our remaining stay was trouble free and an enjoyable experience with club Mahindra Udaipur. The service staff was also very courteous, prompt and helpful.
We were then briefed that this is an acquired property and hence it is lacking some of the basic required infrastructure to run a Club Mahindra Resort. Mr. Sahani informed us that all these issues will be resolved soon as new rooms upto Club Mahindra’s standard have been built and will be functional in next 15 days.
The Club came to life in the evening with its various programs and festive celebration of Dahi Handi with live music, puppet show and live food counter. The festival was gracefully celebrated with the guests and the staff alike. This makes it different from any other resorts and hotels.
We highly recommend all the guests to try the food served here specially the Dal Tadka and sweet Balusahi. The Head Chef Mr. Ranvir Singh attended all his guests personally for the feedback on food and made sure the food is served upto the guests expectations. All the dishes prepared by him and his team were to the perfection. Also, great hospitality was extended by Mr. Devi Lal during our stay.
Overall we are satisfied with the efforts taken by Mr. Sahani and his staff to make our experience memorable inspite of infrastructural issues with the property which he is trying to overcome at the earliest. We specially thank him for his hospitality and it is because of him that our experience could become memorable. We wish Mr. Sahani and his staff luck to bring this resort on par with other club Mahindra resorts.

Room Tip: One should select a room facing the highway
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Parasshah28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, OBM - Project Manager at Club Mahindra Udaipur, responded to this review, 21 August 2014
Hi,

We are really glad to have received your feedback and wonderful to know you enjoyed your vacation. We work hard to ensure that your holiday experience is truly memorable. Please be assured that all the points that you have brought to our notice are being addressed on priority and shared with the resort management. Our resort staff will be absolutely thrilled to know that you not only enjoyed your stay, but also the hospitality our resort staff offered. Thank you once again and please continue to provide us your feedback as it helps us serve our members better.
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410 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (138)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Mumbai (Bombay), India
1 review
Reviewed 11 August 2014

I have been to udaipur club mahindra for 3 days & had a grt time in club mahindra hotel. my son has enjoyed the fun zone activity in hotel & the staff were having down to earth attitude during our stay. Totally happy with the services offered by the staff & the food was excellent but bit higher in the prizes but its ok who care about prizes when u out for fun ;)

Room Tip: You need to do the advance booking almost 2 to 3 month before to get the room in hotel.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Vidskat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, OBM - Project Manager at Club Mahindra Udaipur, responded to this review, 14 August 2014
Hi,

Wonderful to have read your review and thanks so much for writing in! We are glad to have received your feedback regarding your stay at our resort as it helps us improve our services further and additionally, provides insights as to what our members really like. Thank you once again and please continue to provide us your feedback as it helps us serve our members better and ensure a wonderful Club Mahindra experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
201 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 10 August 2014

Stayed 2 N/3Day at this resort.
Situated amidst very nice scenery. You open up your room doors to lush green lawn of the resort and mountains. As usual, for a club Mahindra property, it is a little far off from the main city.
The biggest plus point was their sincere intentions to attend to complaints with all sincerity. Surely, we had some minor issues with noise from A/C and toilet exhaust, leakage in bathroom, in the dining room etc.
I tend to give the benefit of doubt when I see the management trying to attend to these in all sincerity.
Their spread in the Breakfast, Lunch and Dinner were nice with variety.
As people always go out during days for sight seeing in Udaipur during the day time, we had total availability of Pool table, TT, Carom etc. swimming pool is also good.
Staff, again as the case with all Mahindra properties, were very friendly.
All the room (only 38 now, being doubled in the near future) are hotel units only. But they are spacious, opening up one side to the pool and the other side to the mountains (if you are on that side). We had some noise problem from the A/C system and the exhaust in the bathroom which should be rectified. On my complaint, they immediately attended to it, although problem not solved fully.
My wife could enjoy sessions of flower making, towel art etc besides our playing the other games like Pool table etc.
Al though we did not participate, saw a set up for puppet show and Rajasthani pottery art centre inside.
One point that I could not understand is that they are not allowed to have a first aid box as. I could not get even a paracetamol tablet, saying there are some regulations. Better to be equipped with one' own kit.
I always enjoy stays in such resorts better than business hotels. Strongly recommended.
Rtn.J.Ganesh

Room Tip: The rooms facing mountains. Although there is a highway near-by, I did not find the noise disturbing...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Ganesh J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, OBM - Project Manager at Club Mahindra Udaipur, responded to this review, 11 August 2014
Hi Ganesh,

Wonderful to have received your review and glad to know you enjoyed the Club Mahindra experience. It was certainly our pleasure to have you at our resort and wonderful to know you had a great stay! Your feedback helps us improve our services further and additionally, provides insights as to what our members really like. Please be assured that all the points that you have brought to our notice are being addressed on priority. Please continue to provide us feedback regarding your visits to our resorts as it enable us to serve our members better. Thanks once again and looking forward to welcoming you at our other resorts soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune
Level 6 Contributor
223 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 5 August 2014

Club Mahindra’s resort at Udaipur is a royal retreat, resembling a Haveli, set amidst the Aravalli Hills and the National Highway No.8 (Jaipur-Ahmedabad). It is located about 9 km outside the main city of Udaipur as you drive towards Ahmedabad. It was earlier known as the ‘Paras Hill Resort’. As you enter the gates you are greeted by the soothing sight of beautiful green lawns and fountains.

We arrived from Kumbhalgarh by cab after visiting the Dwarkadheesh and Nathdwara Temples on the way. Check in was quick and easy and we were allotted a room on the 2nd floor with a view of the hills and highway in front and the resort pool behind. The swimming pool is located in a quadrangle in the centre of the resort, so all the rooms have a poolside view! You can sit out in the common balcony enjoying the breeze and watching the trucks trundling by. There is also an open air sit-out on the terrace where you can gaze at the stars after dinner.

All the rooms are hotel units and don’t have kitchenettes, so you have no choice but to use the resort restaurant. They do have a mini fridge and tea maker though, and the rooms are well furnished with central a/c. We enjoyed the food at the restaurant, where they serve both buffet and a la carte. Chef Ranbeer is always on the prowl to make sure that all his customers are enjoying his recipes.

There are in house entertainment programs arranged by the resort like magic/puppet shows, Rajasthani dances and cultural activities. Pottery classes as well as spa and indoor games are also available.

The only drawback we found at this resort was that, being outside Udaipur city, there is no suitable local transport available for short trips to the city. We wanted to take an evening walk around Lake Pichola and Jagdish Mandir. So we hired a 6 seater auto-rickshaw to take us nearer to the city centre. Then we hired another 3 seater rickshaw for the evening, and took a boat ride on the lake, visited the Jagdish Temple, and watched the cultural show at Bagore ki Haveli. After the show at 8.30 pm we called the rickshaw driver on his cell phone, and he then brought us back to the resort.

Travel Desk at the resort can arrange cabs for you but then you have to hire them for half the day, at the least. Of course, the best option would be to drive down to Udaipur in your own vehicle, but not everyone can do that. On the day of our checkout, we did hire a cab for the full day as our train departure was at 9.30 pm. We visited Hathi Pol (shopping), Gulab Bagh (garden), Hotel Padmini Palace (lunch), Karni Mata Ropeway (temple on a hilltop), Fateh Sagar Lake, Hotel Nataraj (dinner), and were dropped to the Station by 8.30 pm.

Room Tip: Highway facing rooms have a better view. Rooms at the back facing the hillside are quieter.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank EkMusafir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, OBM - Project Manager at Club Mahindra Udaipur, responded to this review, 6 August 2014
Hi,

Wonderful to have received your review and glad to know you enjoyed the Club Mahindra experience. It was certainly our pleasure to have you at our resort and wonderful to know you had a great stay! Your feedback helps us improve our services further and additionally, provides insights as to what our members really like. Our resort staff will be absolutely thrilled to know that you enjoyed the ambience our resort offered. Please continue to provide us feedback regarding your visits to our resorts as it enable us to serve our members better. Thanks once again and looking forward to welcoming you at our other resorts soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2014

Nice place to stay. Enjoyed it thoroughly. The location is brilliant while the rooms are nice and comfortable. They have nice activities in the evening with the puppet show being the best the lot. I highly recommend it

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Abhishek171284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, OBM - Project Manager at Club Mahindra Udaipur, responded to this review, 31 July 2014
Hi,

Wonderful to have received your review and glad to know you enjoyed the Club Mahindra experience. It was certainly our pleasure to have you at our resort and wonderful to know you had a great stay! Your feedback helps us improve our services further and additionally, provides insights as to what our members really like. Please continue to provide us feedback regarding your visits to our resorts as it enable us to serve our members better. Thanks once again and looking forward to welcoming you at our other resorts soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 July 2014

We stayed for 3N/4D at Club Mahindra Udaipur in July 2014. The resort totally failed my expectations of a Club Mahindra property. Here are the prime reasons which contributed to poor service:
1. No hot water in the rooms for the entire stay. In spite of repeated requests to the housekeeping staff and consistent assurances from them, the water never exceeded the mildly lukewarm level. Our child, shivering after having played in the swimming pool, had to bathe in almost cold water. Terrible! Even a 2 star budget hotel would have fulfilled this basic requirement.
2. They charge you for basic things such as a float for toddlers in the swimming pool. All other CM resorts provide floats for basic safety.
3. We had given our clothes for laundry at around 8 am in the morning. We were completely okay with getting back the laundry next day as per the general 24 hr rules. To our (unpleasant) surprise, the clothes were returned, neatly folded and ironed, but all wet! Who irons wet clothes? The texture of the cloth is completely ruined due to this.
4. Food quality was average with repetitive menu.

Apart from this, there were few good things like an awesome location, beautiful view from the rooms, good entertainment such as magic show and puppet show. Special thanks to Chef Ranbir for catering to our request for pav bhaji which was a breather from the repetitive menu.

CM Udaipur seriously needs to buck up to live up to CM standards!

Room Tip: Rooms 101 and 102 have a good view.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Rashmi1806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, OBM - Project Manager at Club Mahindra Udaipur, responded to this review, 24 July 2014
Hi Rashmi,

We are really sorry for the unpleasant experiences you have faced and can assure you this is not typical of our staff. Having read your review, as an organization, we strive hard to ensure a great experience to all our members and realize have fallen short of the same on this occasion. Please be assured that all the points that you have brought to our notice are being addressed on priority. We also request you to provide any further information or feedback that you might have on our Facebook page at the “Listening Post” tab.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Udaipur, India
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 July 2014

Very good, beautiful and well maintained property. We'll designed rooms, lush green gardens, cool swimming pool and great restaurant. Enjoyed the stay very much. We were there for dusshera so hotel staff arranged a raven Dewan also. Very good esp. Nowadays we cannt see or attend such events.
Evening activities are very good puppet show in open garden. We also got salsa dance class complimentary and enjoyed that. Souvenir shop has a great collection.
And above all food very good and very enthusiastic chef and ready to share recipes and tips.

Room Tip: Near swimming pool and on first floor
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  • Stayed October 2013, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank anya_ps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClubMahindra, OBM - Project Manager at Club Mahindra Udaipur, responded to this review, 11 July 2014
Hi,

Absolutely wonderful to have read your review and thanks so much for writing in! We are glad to have received your feedback regarding your stay at our resort as it helps us improve our services further and additionally, provides insights as to what our members really like. Thanks once again and looking forward to welcoming you at our other resorts soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Club Mahindra Udaipur

Property: Club Mahindra Udaipur
Address: Near Indo American School, Balicha | Nh - 8, Udaipur 313001, India (Formerly Paras Hill Resort)
Region: India > Rajasthan > Udaipur District > Udaipur
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #30 of 161 Hotels in Udaipur
Price Range (Based on Average Rates): £
Hotel Class:4 star — Club Mahindra Udaipur 4*
Number of rooms: 36
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