I visited Club Mahindra Udaipur Resort with my wife from 17th August to 20th August 2014. The resort had several infrastructural issues such as laundry, hot water, and several other petty issues. After visiting other club Mahindra resorts, we immediately realized that this resort is not at all upto the Club Mahindra’s standard.
We took up all these issues to the Club’s Resort/Cluster Manager Mr. Sanjog Sahani. He politely listened to all our issues and all the complaints without defending them at all. He made his best efforts to resolve them at the earliest. He made sure that our remaining stay was trouble free and an enjoyable experience with club Mahindra Udaipur. The service staff was also very courteous, prompt and helpful.
We were then briefed that this is an acquired property and hence it is lacking some of the basic required infrastructure to run a Club Mahindra Resort. Mr. Sahani informed us that all these issues will be resolved soon as new rooms upto Club Mahindra’s standard have been built and will be functional in next 15 days.
The Club came to life in the evening with its various programs and festive celebration of Dahi Handi with live music, puppet show and live food counter. The festival was gracefully celebrated with the guests and the staff alike. This makes it different from any other resorts and hotels.
We highly recommend all the guests to try the food served here specially the Dal Tadka and sweet Balusahi. The Head Chef Mr. Ranvir Singh attended all his guests personally for the feedback on food and made sure the food is served upto the guests expectations. All the dishes prepared by him and his team were to the perfection. Also, great hospitality was extended by Mr. Devi Lal during our stay.
Overall we are satisfied with the efforts taken by Mr. Sahani and his staff to make our experience memorable inspite of infrastructural issues with the property which he is trying to overcome at the earliest. We specially thank him for his hospitality and it is because of him that our experience could become memorable. We wish Mr. Sahani and his staff luck to bring this resort on par with other club Mahindra resorts.
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