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“Highly customer oriented hotel”
Review of Trident Udaipur

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Trident Udaipur
Ranked #6 of 165 Hotels in Udaipur
Certificate of Excellence
Reviewed 11 July 2012

I was here as a group of 2 families. The General Manager of the hotel was keen to address customer topics proactively & quite keen to have our feedback. I asked for extended checkout as we had children with us. Inspite of hotel been full they extended to us. Even the front desk staff was quite courteous. It was a pity that we only stay for 1 day & would be glad to stay longer.

The food in restaurant is pretty good especially the buffet. The staff was quite young & service was good as well.

Children enjoyed the kids area along with the animal like deer which are the the hotel premises.

Stayed: July 2012, travelled with family
Thank SA_WA_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 23 July 2012

Dear Guest

Thank you for taking out time and posting a review on our hotel and its services.

It is heartening to get such reviews and, we are delighted to know that you enjoyed your stay at Trident Udaipur.

My team and I are inspired by your comments and look forward to your continued visits.
It was a pleasure to have been of service to you.

We take this opportunity to assure you of our best attention and services at all times.

Thank you

Kind regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,100 - 2,106 of 2,782 reviews

Reviewed 10 July 2012

Overall a great time. Food was good, service was excellent. Staff was very pleasant and helpful[1][2]. We had the misfortune of two flat tires on our drive from Jaipur to Udaipur, so we rolled into the reception area with a flat tire. It could well have been a scene from a comedy movie. The bell boy shared a laugh with us, and the reception asked me if I would like them to get the tires fixed. While we checked in, showered and relaxed, both the flats were fixed and a bill (equal to the amount charged by the garage, nothing added) was sent to my room. That was a great start.

Later in the evening, we strolled around in the pool area and the attendant in the pool area (young lad by the name of Raja with a royal smile), introduced himself and offered to show us around the surrounding nature reserve. He walked with us for a while and showed us a bunch of peacocks, parrots and spotted deers. He also recommended dinner options that turned out to be excellent.

Other remarkable things about the hotel was the breakfast at the restaurant. Personally, i found the menu a bit confusing (yes, although it's buffet, there is a menu), but once we sorted that out, the food was excellent.

Last but not the least, take a dip in the pool. It's probably the most beautiful setting for a pool I've ever seen.

[1] Besides the gentleman at the travel desk, the staff does not seem to know a lot of local directions. One staff member told us that Kumbalgarh is at least 400 km from Udaipur (it's about 80), the other told us incorrect directions to Fateh Garh.
[2] We were asked to change our feedback in the guest questionnaire. What? I don't think it's appropriate for the staff at the reception to read our questionnaire while we are still there.

Room Tip: Pool facing rooms are better.
See more room tips
  • Stayed: July 2012, travelled as a couple
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1  Thank Harsh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 23 July 2012

Dear Guest

I would like to thank you for taking out precious time of yours to share your experience with us following your recent visit to Trident Udaipur. It was a pleasure to have been of service to you.

Your review has been shared with the team which is inspiring for all of us.

Your comments on the inadequacies related to concierge services were of great concern to me,I have initiated remedial action in this regard in conjunction with the concerned department head. I have also taken up the questionnaire issue with the concerned team member and taken corrective action. My apologies for the inconvenience caused owing to the above issues.

We look forward to welcome you back to Trident on your return to Udaipur. I take this opportunity to assure you of our best services and attention at all times.

Thank you

Kind regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2012

Excellent rooms, very courteous staff and an mesmerizing environment is what makes the Trident a class in itself. Highly recommended for those looking for quality stay and comfortness. Hope the above is sufficient to describe what Trident is.

  • Stayed: July 2012, travelled on business
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Thank Shiladitya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trident-Udaipur, General Manager at Trident Udaipur, responded to this reviewResponded 23 July 2012

Dear Guest

Wonderfully crafted precise review !!!

Thank you for taking the time to share your experience with us. We appreciate your feedback and appreciation. It really works as a great source of inspiration for the team.

Team Trident is pleased to know from your review that their efforts were so well appreciated.

We look forward to the opportunity of welcoming you back on your next visit to Udaipur.

Thank you

Best regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2012

For Family Holiday we chose Trident Udaipur, On arriving they had arranged for the pickup in the morning 6'o clock, & on reaching hotel they had provided us with early checkin an exception since my two young children were also travelling. Thumbs up for providing the smoothest experience.

They have beautiful lawns, a very nice & clean swimming pool. A kids playing area with attendent. The kids area has swings, slides, & other outdoor play house. It also has mini basket ball, ps3 for techno kids & toys. You can leave your kids & take rest or go for some small excursion to BADA Mahal where you can find some peacocks, deers, wild boars, bison all in hotel premises.

The Food in Trident Udaipur was excellent & the staff specially Yahaya, Manasi, Vishal, Triptika and Saahil made sure we get what ever we wanted. They also gave special attention to my kids & made sure they were not left out.

Ashish & Alisha & Amit Kaul were also superb in providing guest services & made sure we did not face any sort of problem. Special mention to Mr. Dhiraj Mehta (GM) who was also personally present looking after the guests.

Overall the whole staff was very courteous. They made sure, not only us but any guest staying with them was pampered.

Udaipur Trident made sure that our holiday stay was the best :-)

Room Tip: pool room or garden view room all are very good...
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  • Stayed: July 2012, travelled with family
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Thank pratikr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest

Thank you for taking the time to share your experience with us. We appreciate your feedback and appreciation. It really works as a great source of inspiration for the team.

Team Trident is pleased to know from your review that their efforts were so well appreciated.
We try hard to live up to our ethos and I am delighted that we have achieved that in small measure for you.

We look forward to the opportunity of welcoming you back on your next visit to Udaipur.

Thank you

Best regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

Well, it is a five star hotel and you do expect a good service.
And there is no let down in that . It exceeds your expectation.

For me , being in the service industry , i learnt a lot from the staff.
They way they greet you with a smile and an attitude of always being of service to you ; it was just not ordinary .It has be be experienced to be known. I am determined to use this learning for myself and my staff too in my work.

If i have to go back to Udaipur again ; i would be staying here.

Room Tip: We were a family and had interconnecting rooms ; it was helpful. Chose the one on the garden side.
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  • Stayed: July 2012, travelled with family
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Thank premlamba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest

Thank you for your kind comments and sparing time to post a review on the hotel and its services.

The team is "over the moon" and happy to know that they came up to your expectations.

We try hard to live up to our ethos and I am delighted that we have achieved that in small measure for you.

Hope to see you returning to Trident Udaipur again and again.

Thank you

Kind regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012

Excellent property for a stay with beautiful amenities .
Staff is very friendly,Cooperative & Room services food is excellent.
For Kids is one of the best destination ( KIDS room & swimming pool is excellent)

Room Tip: all rooms are GOOD :)
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  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Ravi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest

Thank you for taking out time and posting a review on our hotel and its services.

It is heartening to get such reviews and, we are delighted to know that you enjoyed your stay at Trident Udaipur.

My team and I are inspired by your comments and look forward to your continued visits.

It was a pleasure to have been of service to you.

We take this opportunity to assure you of our best attention and services at all times.

Thank you

Kind regards

Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2012

Hi,

To be honest if anyone goes to udaipur, they should and must stay at trident only. No one gives such value for money and staff is very polite and helpful in all department.
Specially it was my sons birthday and they arranged everything for me. It's like dream come true for him started evening with puppet show, horse ridding, camel ridding, boat ride in lake pichoda with birthday cake cutting and special dinner at Oberoi uday villas to follow....
Regards,
Parixit patel

  • Stayed: July 2012
    • Value
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Thank Parixit77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest

Thank you for taking the time to share your experience with us. We appreciate your feedback and appreciation. It really works as a great source of inspiration for the team.

Team Trident is pleased to know from your review that their efforts were so well appreciated.

We look forward to the opportunity of welcoming you back on your next visit to Udaipur.

Thank you

Kind regards


Dhiraj Mehta
General Manager
dhiraj.mehta@tridenthotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trident Udaipur

Address: Haridasji Ki Magri, Udaipur 313001, India
Phone Number:
Region: India > Rajasthan > Udaipur District > Udaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Udaipur
#4 Luxury Hotel in Udaipur
#4 Family Hotel in Udaipur
#5 Spa Hotel in Udaipur
#5 Romantic Hotel in Udaipur
Price Range: £143 - £517 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Trident Udaipur 4.5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Trident Hotel Udaipur
Hilton Udaipur

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