At check out I payed the bill by credit card and the lady at the reception desk set the paying device in "euro" (this was the first time after many hotels we have stayed in India that we payed by credit card in euro and not in rupees). The problem was that the exchange rate made by the hotel bank was 1 euro=75 rupees when the official exchange rate was 80 that morning ( checked on internet the same time when paying). This meaned that I payed the bill 10 euros more( a lot of money for India) so this made us very disappointed! The lady and her male colleague didin t fixed this situation when I told them that it was very strange that they made me pay in euro with this absurde rate and this made us even more disappointed.
Another bad thing about the hotel is that the burger meat that we ordered as in dining room dinner contained some strange spieces that were not mentioned in the in room menu. I told this to the chef and he thanked me for my feed back. I ate only half burger. A little discount on the pricy meal was appreciated, but it didn t came.
This hotel gave a lot of attention to service, but lacked on service in this 2 situations during our stay
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- Also Known As:
- Trident Hotel Udaipur
- Hilton Udaipur