We have stayed in Oberoi Udaivilas two nights. It is very beautiful hotel in which big money is obviously invested. Rooms are spacious, though a view on lake only partial. A direct view on lake Lake Palace and City Palace only from hotel quay. The hotel has very numerous staff, that partly irritates. As he is mostly muddle-headed and useless. At our installation have by mistake come into a room to other guest, than her have frightened (it was the elderly lady). After 10 minutes to us came somebody, when we taken a shower and asked to wait one minute. As it turned out too by mistake - to us have brought the letter addressed to other guest.
Despite the forced affability of personnel (easy ambience of a Taj Lake Palace, their sincere and real goodwill was pleasant to us more) the dirty dishes was not cleaned by days, and slippers have not brought even then when them have demanded from the housekeeper! DVD in a room did not work. Though the come engineer has repaired it for 10 minutes.It was impossible to charge video and camera accumulators - sockets worked no more than several minutes. It was necessary to carry charging devices to front desk, but also there they for all night have been charged only on a half.
During dinners in outside it was very cold, but to us never have not suggested to move heaters with coals to our table from empty tables. It was necessary to ask each time about it the personnel. But during a breakfast 5-6 persons scurry about our table. The breakfast simply depresses - two dried up!!! slices boiled sausages, more dried up!!! slices of cheese (even without a cover!) and soya milk by request for luxury hotel (only the price was great)! We too having tummy trouble after both dinners, which was not anywhere for three weeks of travel across India. The dinner however was tasty. Live ethnic music and dances though the program was the same both evenings especially was pleasant.
At departure from us tried to charge repeatedly the room price, and when I have specified this mistake - have not apologised at all properly. Etc. But it is all trifles.
The main thing - with us befallen when we have returned after excursion in Kumbalgarh and Ranakpur (very much I recommend, the road from Kumbalgarh to Ranakpur and from Ranakpur to Udaipur is especially beautiful, is the really Indian Tuscany! see photos) We have given tip to the hotel driver and well we remember, that all money was in a wallet. Almost at once, having taken a shower we have gone on synchronous massage to 4 hands (good enough) and not at once have put a wallet in the safe. After massage we have found out mobile phone disappeared. At first we have thought, that it has disappeared during a trip. But when next morning we having gone to tickets counter of City Palace have found in a wallet some small notes (big notes in rupees and dollars have been pulled out), became clear, that us have robed during massage. Having returned to hotel we have declared larceny and have demanded to call the police. But to us have suggested to wait in our room half an hour for any check-up.
Then Abhishek Sharma, the Assistant Manager Front Office has arranged to us a half-hour interrogation, constantly setting the same questions - when we have precisely found out loss of money and phone. He behaved impudently as though anything especial has not occurred. It was disgusting also we have stopped senseless interrogation, was tired to repeat same. After that general manager Torsten van Dullemen has come running. It seemed he has been more disturbed by the happened. But also he has declared to us, that theft is impossible as he is absolutely assured of the personnel. I have asked about police, he has answered, that is necessary to go to police office, on what it is necessary to spend yet not less than two hours. We have refused - we had not time to examine Udaipur enough at all. I have asked what he thinks about it - after all money from a wallet could not disappear wonderfully. He has answered, that it is difficult to explain it.
Then we have moved in Taj Lake Palace (if there is a dilemma - where to stop in Udaipur it is unconditional Taj Lake Palace more special and romantic place. Besides to reach the centre of Udaipur therefrom only 5 minutes by boat absolutely free of charge. From Oberoi it will demand 20 minutes and 2134 rupees!)
When I have come back home I have sent email to Torsten van Dullemen - whether they have found the thief. As I could not restore completely data from stolen sim-card. Its answer has amazed us! He has written, that they "were all very sorry to learn that you had lost your mobile phone and some money during your trip, but upon very detailed investigation I felt satisfied that no member of my team was in any way involved." And he "do trust that you have since been able to obtain a new mobile phone and that it has not disrupted your day-to-day life too much."
Instead of apologies of us obviously tried to make idiots. Somehow, not taking out from a room a wallet we have lost from it all big banknotes and mobile in addition. Unprecedented rudeness and nonsence! I think, that owners of hotel need to dismiss this shameless boor immediately!
- Official Description (provided by the hotel):
- In a city fabled for its palaces, The Oberoi Udaivilas can take its place with pride. With views over Lake Pichola to the spectacular City Palace, the hotel itself resembles a grand palace. Landscaped gardens and shady courtyards, decorative fountains and reflection pools, cool marble, ornate carving, inlay work and detailed interiors create a marvellous ambience of days gone by. Huge bedchambers with large private terraces, luxury suites with private swimming pools, marble bathrooms, walk-in closets, butler service and 24-hour in-room dining make you feel like royalty. The restaurants serve international and Indian cuisine including regional favourites. A gymnasium, two large swimming pools and a luxury spa offering a range of therapies, add to the ambience of total pampering. The facilities are particularly suited to meetings that might benefit from this exotic location. ... more less
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- Also Known As:
- The Oberoi Udaivilas Hotel Udaipur
- Oberoi Hotel Udaipur
- Oberoi Hotel Udaivilas
- Oberoi Udaipur
- Udaipur Oberoi