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“Horrible treatment”
Review of Hotel Udai Kothi

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Hotel Udai Kothi
Ranked #24 of 153 Hotels in Udaipur
Windsor, United Kingdom
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Horrible treatment”
Reviewed 1 February 2014

We had a very high expectations about this hotel as it looks stunning and the reviews were quite good, but our final experience was terrible. As soon as we arrived, they made us wait for more than 30 minutes because the staff messed it up with our rooms. They gave them to other customers that arrived later than us while we were sitting there and watching, probably because they paid more as we got an offer in one website. As soon as I got my room, one member of the staff came in with other customers and I had to argue with him about the room. A couple of friends did not get the room that they booked, as they asked for double bed and the hotel accomodated them in a room with single beds. When the went to discuss the situation with the staff, they did not even apologize but treated us with disrespect.
Wi-fi connection was very poor, we had to go to the hall to get some signal.
They also disconnected the electricity of our room when we were out, so everytime we were coming back we had to go to reception and ask them to connect it again.
The worst thing though was when we found a dead pigeon in the swimming pool, showing an incredible lack of cleanness and tidiness.
We did not even think about eating anything in that hotel.
It was the worst hotel that we found in our trip around India by far. I would not recommend staying in this hotel.

  • Stayed August 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank Deivit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neelam20, General Manager at Hotel Udai Kothi, responded to this review, 6 February 2014
Dear Guest,

I would like to thank you for the time taken to review your experience with the hotel.

I regret to note your disappointment with the service at the hotel. Our staff is well trained at Front Office, we usually have full occupancy, at times we have guest departing and arriving back to back where in we take few hours to get the rooms ready. As mentioned in your email we allotted room to the guest who came later, it would be because the guest must have booked the room for a different category which must have been ready when they checked in. Our sincere apologizes as you'll had to wait for 30 minutes for the room, however we are trying hard to improve all our services. Regarding the dead pigeon there has never been an incident in last 13 years of the hotel history a dead pigeon found in our swimming pool, the hotel takes utmost care in maintaining the property. We trust you would agree that this circumstance was unforeseen. Our hotel is well known for its warmth and hospitality, the owner and staff always strives hard in delighting the guest. There is always a personal touch given to resolve any issues. The wi-fi did have issues at times, however we have changed the entire set up for wi-fi and the network is good all over the hotel.
Please accept our sincerest and unconditional apologies for the inconvenience you were caused. Kindly give us an opportunity to prove ourselves.

My team and I very much look forward to welcome you back to Udaipur.

Warm regards

Neelam Khandale
General Manager
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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (194)
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English first
Leeds, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 January 2014 via mobile

We spent two nights at Udai Kothi and we were very impressed. This hotel has it all; friendly management, a beautiful rooftop pool, stunning rooms and amazing food. The hotel was spotless and had a sense of calm throughout. Well done Udai Kothi.

Stayed January 2014, travelled as a couple
Helpful?
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neelam20, General Manager at Hotel Udai Kothi, responded to this review, 29 January 2014
Dear Guest,

Greetings from Udai Kothi!!!

We are delighted to know that you enjoyed your stay with us and are indeed thankful for your wonderful comments about the property, restaurants and the associates. I have shared your feedback with the team for whom it is a tremendous source of motivation.

We look forward to your future visits.


Warm regards

Neelam Khandale
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 January 2014

So right from the point we arrived in Udaipur we were pleasantly surprised. We had taken a deluxe room for two nights and when we entered the room we were truly amazed seeing the area as well as the view from the room. It was very neat and clean and extremely spacious. The washroom and bathroom were also extremely spacious with all amenities being provided. We also loved the view from the terrace from where we could see a beautiful view and spent quite a lot of time there. The restaurant is also decent with the breakfast being very sumptuous. One good thing about the restaurant is that its right next to the pool and one can sit right there and have food . Although one downside about that is the amount of mosquitoes near the pool (but i guess that would be there everywhere).
We were provided with water, and other beverages in the fridge inside the room (paid for). There was also a television which had all the channels.
The location of the hotel is also very good and everything is walking distance.
So all in all an awesome stay at an awesome hotel.
Staff were super courtious and extremely helpful even when we arrived and left at odd hours of the day and also arranged for cabs for us.

Room Tip: Deluxe room is a little secluded to give you more privacy and good views.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ashpal1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neelam20, General Manager at Hotel Udai Kothi, responded to this review, 29 January 2014
Dear Guest,

Thank you for choosing Udai Kothi and for sharing your wonderful feedback.

Udai Kothi is situated in old city at Pichola lake. I am glad to know that you have loved the property and have thoroughly enjoyed your time with us.

It gives me immense pleasure to share your unsurpassed words of appreciation with the team members. Each and every employee at Udai Kothi strive hard to succeed in delighting the guest.
As you have mentioned regrading mosquitoes at pool side, we take well care in maintaining all public areas with fumigation, however open area they are not in our control at times. As you have mentioned we shall see in future to be more careful and put in extra efforts towards maintaining it.
We hope we will have the pleasure of welcoming you back in the near future.

Should I be of any help to facilitate any of your reservations, please do not hesitate to contact me directly.

Warm regards

Neelam Khandale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 January 2014

A pleasant place to stay with a wealth of interesting furnishings and history captured in portraits on the walls. An amazing view from the roof top with a nice ambiance. A lovely garden to look out onto if you are not lucky enough to get the lake views. We stayed 3 nights - the first night we arrived we did not get either but the Monkeys kept us amused.
The tailor directly across the street is expensive so did not use him. Mattresses 'firm'.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matatiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 January 2014

my son and I visited Rajasthan end of september 2013. we were please about this hotel. the suite was nice, the employees without exception very kind and clearly the lady director is positively involved .

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neelam20, General Manager at Hotel Udai Kothi, responded to this review, 24 January 2014
Thank you for choosing Udai Kothi and for sharing your wonderful feedback.

Udai Kothi is situated in old city at Pichola lake. I am glad to know that you have loved the property and have thoroughly enjoyed your time with us.

It gives me immense pleasure to share your unsurpassed words of appreciation with the team members. Each and every employee at Udai Kothi strive hard to succeed in delighting the guest with warmth and love.

We hope we will have the pleasure of welcoming you back in the near future.

Should I be of any help to facilitate any of your reservations, please do not hesitate to contact me directly.

Warm Regards

Neelam Khandale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento, California
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 January 2014

If you're looking for a unique experience in Udaipur, the ambiance of this property will not disappoint. Beautiful, peaceful gardens. We were kindly upgraded to a suite which offered respective sitting, bedroom, dressing and bathroom areas. All areas decorated using lots of marble. Comfy 4-poster bed. Each day the bathroom had flowers or petals sprinkled about. The terrace restaurant and pool are quite beautiful, but alas, we were not able to dine there. Be sure to make a dinner reservation in advance. Breakfast service and front desk staff not very friendly. Breakfast offerings more than adequate. Free wi-fi but only for limited time. It's unfortunate that the lack luster service leaves longer lasting impression than charm of the property.

Room Tip: Be aware that the building with the suites did not have elevator access. Staff more than willing to...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G0ldenState
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neelam20, General Manager at Hotel Udai Kothi, responded to this review, 22 January 2014
Dear Guest,

Greetings from Udai Kothi!!!

On behalf of the team, I thank you for sparing your valuable time to share your feedback. We are glad you liked the ambiance.
Please accept our sincerest and unconditional apologies for the inconvenience you were caused due to our staff at the front office and restaurant, however the team is well trained and professional, shall certainly look into the matter.
Looking forward to meet you on your next visit at Udai Kothi.

Warm Regards

Neelam Khandale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 January 2014

this review is late i know, but i remember it well so thought i would make sure they get the credit they deserve. Excellent clean room, amazing private hot tub in backroom. Frendly helpful staff, will defo go back.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nellymelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neelam20, General Manager at Hotel Udai Kothi, responded to this review, 22 January 2014
Dear Guest,

Thank you for sharing your experience with us.

We are pleased to hear you have thoroughly enjoyed our hospitality, services and facilities and we were able to par your expectations. Thank you for your kind words of appreciation, support and recommendation.

The team and I look forward to the pleasure of your continued visits and assure you of the best hospitality.

Best regards

Neelam Khandale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Udai Kothi

Property: Hotel Udai Kothi
Address: O/S Chand Pole | outside Chandpole, Udaipur 313001, India
Region: India > Rajasthan > Udaipur District > Udaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Udaipur
#21 Romantic Hotel in Udaipur
#23 Family Hotel in Udaipur
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Udai Kothi 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
Though within a short, pleasant stroll from the heart of old city, Udai Kothi is remarkable for its tranquility and magnificence.Conceptualized, designed, created and run by Kunwar Vishwavijay and his wife Bhuwneshwari Kumari, Udai Kothi is a superbly modern hotel, which pampers you with all the facilities, amenities and luxuries a 21st century traveler expects. While Udai Kothi is modern at heart, the owners have made every effort to incorporate all those architectural and decorative features that make living in the city of Udaipur a pleasure. Udai Kothi offers guests the best of both worlds; the latest standards, blending happily with old-world charm.The elegant rooftop restaurant with its cool palm court makes a perfect retreat the midday heat. Dine in the evening in a romantic ambience, muted lighting, gentle music, shining cutlery and spotless napery. The reflection of the illuminated palaces in the waters of the lake and the twinkling lights of the city won’t fail to enchant you. We offer a high standard of cuisine form a comprehensive menu. Upon the terrace discover a perfect spot to relax, or swim in Udaipur’s only rooftop pool; away form the noise and bustle of the city street with the restaurant close-at-hand to supply you with drinks, snacks or meals, and musical entertainment in the evening.Each guestroom has its own character and style, with carefully selected furniture, soft furnishings and décor; and a delightful view that can be savored form the jharokha (window seat). Spacious lawns stretch out on the South side of the hotel, bordered with multicolored climbing Bougainvillea and other beautiful shrubs and flowers, an ideal venue for large celebrations. ... more   less 
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Also Known As:
Udai Kothi Udaipur
Udai Kothi Hotel

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