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“Nice Place, sad service!”
Review of Heritage Resort

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Heritage Resort
Ranked #73 of 153 Hotels in Udaipur
New Delhi, India
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice Place, sad service!”
Reviewed 11 May 2013

I stayed at Heritage resort in Feb 2013 and must say the place had a different feel to it. Away from city, with great view of the lake. It's a good property overall and one would have hoped for a superb stay here.
However, the service was rather sad, it took multiple reminders for small things to be done, there were weird issues with Hot water supply and was all the more difficult to finally get a bucket full of hot water! Staff was rather casual and the food choice and availability was below par. The money they charge for the stay, per that the service should definitely have been much better!
Overall, this property has so much scope to be way better! Hope things do turn around here for good!

Room Tip: Have your own travel option available, difficult to manage travel from this place.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Vineet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PurpleSeas, General Manager at Heritage Resort, responded to this review, 6 June 2015
Dear Guest,

Thanks for your valuable feedback.
We are glad inform that Purple Seas Hospitality Group has taken over Heritage Resort on Nov 01, 2014. As a result, we have further leveled up the services, food and other amenities.

We would be glad to have a chance to host you again at Purple Seas Heritage Resort.

Pranay Raturi
Corp General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

134 reviews from our community

Traveller rating
    62
    32
    24
    5
    11
See reviews for
66
24
3
9
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 January 2013

This is one of the best hotal is Udaipur. If you are nature lover than this is the o/s view.
food & staff is good. Not too many people while we were in hotel in dec 2012, but the stay was excellent.
thanks
nik vyas, Canada

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nik v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PurpleSeas, General Manager at Heritage Resort, responded to this review, 6 June 2015
Dear Guest,

Thanks for your valuable feedback.
We are glad inform that Purple Seas Hospitality Group has taken over Heritage Resort on Nov 01, 2014. As a result, we have further leveled up the services, food and other amenities.

We would be glad to have a chance to host you again at Purple Seas Heritage Resort.

Pranay Raturi
Corp General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2013

It was a fantastic time with family & friends at Heritage Resorts. Beautiful lake facing rooms, wonderful terrace restaurant & many more things. Appreciate the chef who made us Local Rajasthani food on request. The sunrise & sunset are extremely beautiful, the entire range of Aravalli surrounding it with a lake & temple just opposite make it a perfect stay. Lord Eklingji temple is beautiful, do not miss on the Puja held at 7pm, its so amazing.
The staff was extremely courteous and jolly. Many thanks to Ms. Sapna who educated us on Historical subjects & made our stay more interesting.
Peaceful & Sublime....!!

Room Tip: Take the Lake facing normal rooms. They are amazing.
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SaumilSoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PurpleSeas, General Manager at Heritage Resort, responded to this review, 6 June 2015
Dear Guest,

Thanks for your valuable feedback.
We are glad inform that Purple Seas Hospitality Group has taken over Heritage Resort on Nov 01, 2014. As a result, we have further leveled up the services, food and other amenities.

We would be glad to have a chance to host you again at Purple Seas Heritage Resort.

Pranay Raturi
Corp General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
53 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 15 October 2012

The lake facing rooms are very good.
The food was also good.
There are large spaces for kids to play. The place is exceptionally good for a corporate excursion for team games and a weekend seminar - that's why I was there.
They arrange puppet shows on request. Also arrange camp fire for the group and you could have a good group interaction - dance n merry.

Room Tip: Prefer the lake facing rooms.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DineshXylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PurpleSeas, General Manager at Heritage Resort, responded to this review, 6 June 2015
Dear Guest,

Thanks for your valuable feedback.
We are glad inform that Purple Seas Hospitality Group has taken over Heritage Resort on Nov 01, 2014. As a result, we have further leveled up the services, food and other amenities.

We would be glad to have a chance to host you again at Purple Seas Heritage Resort.

Pranay Raturi
Corp General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
laurel
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 July 2012

What a location on top of the lake.we had a nice meal package which was well priced . It was an off season when we went so we had to tell them to clean the pool . The buffet was freshly prepared for us. Couple of advertised features like pony ride was not available. The game room could use a little bit of spruce up.
But the view and sound of nature I'n the early morning was priceless. Really clean rooms and facilites . Overall a must go destination on your way to Shrinathji .

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelfreaklaurel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PurpleSeas, General Manager at Heritage Resort, responded to this review, 6 June 2015
Dear Guest,

Thanks for your valuable feedback.
We are glad inform that Purple Seas Hospitality Group has taken over Heritage Resort on Nov 01, 2014. As a result, we have further leveled up the services, food and other amenities.

We would be glad to have a chance to host you again at Purple Seas Heritage Resort.

Pranay Raturi
Corp General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 July 2012

The resort is far from city atleast 20 minutes of driving through the hill. It is like a big farmhouse just beside a big lake which is the home of many migratory birds.
so the resort is forlorn by its own means but dear what a location. Just to relax and njoy the nature.
The rooms of the resorts are weary and badly maintained. We changed our room twice but still dissatisfied. Service is not up tp the mark. Menu is ok.

But who wants to behold the nature they should visit the place.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Arnab R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PurpleSeas, General Manager at Heritage Resort, responded to this review, 6 June 2015
Dear Guest,

Thanks for your valuable feedback.
We are glad inform that Purple Seas Hospitality Group has taken over Heritage Resort on Nov 01, 2014. As a result, we have further leveled up the services, food and other amenities.

We would be glad to have a chance to host you again at Purple Seas Heritage Resort.

Pranay Raturi
Corp General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 May 2012

A very nice and cozy place to stay, enjoined the beautiful landscapes..specially liked the extended windows in cottage.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vnaresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PurpleSeas, General Manager at Heritage Resort, responded to this review, 6 June 2015
Dear Guest,

Thanks for your valuable feedback.
We are glad inform that Purple Seas Hospitality Group has taken over Heritage Resort on Nov 01, 2014. As a result, we have further leveled up the services, food and other amenities.

We would be glad to have a chance to host you again at Purple Seas Heritage Resort.

Pranay Raturi
Corp General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Resort

Property: Heritage Resort
Address: Eklingji | Lake Bagela, Nagda, Eklingji, Udaipur 313202, India (Formerly Purple Seas Heritage Resort)
Region: India > Rajasthan > Udaipur District > Udaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Top resorts Hotel in Udaipur
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Heritage Resort 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Heritage Resort is a nature lover's delight, promoted by Purple Seas. Our first priority is to preserve the surroundings in their present pristine form. Vegetables and fruits being used in kitchen are grown in our own farms, devoid of any chemical, fertilizers, insecticide and pesticides. Thus the concept of green food has been introduced. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA and Cancelon so you can book your Heritage Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Hotel Udaipur

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