I, Ashok Patel make booking for my family at hotel Royal Retreat. Due all of sudden Medical Problem I was not able to travel 0n 26 Dec 2011 , But my other family members travel led on 27 - 29 Dec 2011. We request to hotel to amend the dates due to this reason and need same booking from 27 Dec - 29 Dec 2011 instead of 26 -29 Dec 2011
but hotel straight forward denied we shocked to heard this that we have pay again. hotel said this different guest mostly booking on one name .
We were very much upset that they charge full retention.
the hotel was very much rigid on this matter.
Reception is very much small / stinking only one person for handling n other person run here and there very long waiting for check in........ hotel approach in not comfortable........ we are very much disappointed that hotel did this ........... I think that it is totally wrong As on 26 Dec 11 we could not check in due to medical problem we agree for one night retention charges but hotel was not agree ...... this not right way .....................
- Official Description (provided by the hotel):
- Escape from the hustle of the city and move into lavish and serene space of The Royal Retreat Resort & Spa. It is the ideal place to relax, unwind and soak in what promises to be an unforgettable experience. Thoughtfully appointed 100 rooms loaded with handicrafts, antiques and modern amenities. Everything is designed to make a guest feel special and rejuvenated. Indulge into the magnificence of plush restaurants and glamorous lounge. The Royal Retreat serves as an ethereal holiday place, which would definitely leave you with many memories and an explicit desire to return! ... more less
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- Also Known As:
- Royal Retreat Udaipur