We stayed at Royal Retreat for 2 nights. It is a beautiful property, it has spacious rooms, nice swimming pool etc. However they are severely lacking in their service and food. When we checked in to our room we found that the bed spread was dirty and torn from at least 5-6 places, the bathroom was still dirty and there was someone's hair in the sink.
The room service is especially bad. To get anything from them you have to wait for at least one hour and call 4-5 times before it gets to you. Their standard answer for everything is that they are sorry but I am sure they don't care. Their breakfast buffet was quite bad as well. The service during our breakfast was the worst I have ever seen. Our server refused to give us hand towels. He did want to get us water and when he did he didn't serve it even after we asked him to do so.
I will never recommend this property to anyone. They are extremely poor in service and their prices definitely don't match up to their standards. Extremely disappointed.
- Official Description (provided by the hotel):
- Escape from the hustle of the city and move into lavish and serene space of The Royal Retreat Resort & Spa. It is the ideal place to relax, unwind and soak in what promises to be an unforgettable experience. Thoughtfully appointed 100 rooms loaded with handicrafts, antiques and modern amenities. Everything is designed to make a guest feel special and rejuvenated. Indulge into the magnificence of plush restaurants and glamorous lounge. The Royal Retreat serves as an ethereal holiday place, which would definitely leave you with many memories and an explicit desire to return! ... more less
- Reservation Options:
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- Also Known As:
- Royal Retreat Udaipur