I had booked this hotel for a stay for 3 nights from 03.11.2013 to 06.11.2013 for 2 rooms. The hotel was confirmed via M/s Cleartrip and i had sent the confirmation voucher to the hotel also for reconfirmation but did not received any response. On reaching the hotel after a tiring drive of 8 hours i was told that they have not received any confirmation. I insisted for checking their mails and my mail was very much present there. Than the hotel started saying that they had sent a mail to M/s Cleartrip stating that the hotel was fully booked on the given dates. However this mail was not sent to me.... for reasons best known to the hotel. On my insistence that i will not budge from the hotel, the front desk Manager (Mr Brijesh Kumar) helped in accommodating us in a separate hotel.
The whole incident has left a very bad taste. The response of the hotel for pre-confirmed booking also was very unprofessional. However, i appreciate the help provided by their front desk Manager for arranging my hotel booking in a separate hotel and also coming with us for sorting out any problems. Thanks for the same.
My advice to the hotel management is to please be transparent in your transactions and if any issues are there please inform the guests who have paid full money online in advance.
- Official Description (provided by the hotel):
- Located near Math Savina, 10 minutes from the city center, the 46 room Rajputana Resort with its large and spacious rooms is set in against the backdrop of Aravallis amidst lush green lawns and water bodies soothing the senses of a tired traveler. The resort houses an All Day Restaurant with an Alfresco dining, a Bar by the Pool Garden and a ‘Winter Grill by the Poolside’. A Conference Hall and a swimming pool make it an ideal choice for both the business and leisure traveler. ... more less
- Reservation Options:
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- Also Known As:
- Rajputana Hotel Udaipur
- Rajputana Resort Udaipur