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“Beware...This Hotel sucks”

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juSTa Rajputana, Udaipur Resort
Ranked #23 of 151 Hotels in Udaipur
Certificate of Excellence
Rajkot
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Beware...This Hotel sucks”
Reviewed 9 November 2013

I had booked this hotel for a stay for 3 nights from 03.11.2013 to 06.11.2013 for 2 rooms. The hotel was confirmed via M/s Cleartrip and i had sent the confirmation voucher to the hotel also for reconfirmation but did not received any response. On reaching the hotel after a tiring drive of 8 hours i was told that they have not received any confirmation. I insisted for checking their mails and my mail was very much present there. Than the hotel started saying that they had sent a mail to M/s Cleartrip stating that the hotel was fully booked on the given dates. However this mail was not sent to me.... for reasons best known to the hotel. On my insistence that i will not budge from the hotel, the front desk Manager (Mr Brijesh Kumar) helped in accommodating us in a separate hotel.

The whole incident has left a very bad taste. The response of the hotel for pre-confirmed booking also was very unprofessional. However, i appreciate the help provided by their front desk Manager for arranging my hotel booking in a separate hotel and also coming with us for sorting out any problems. Thanks for the same.

My advice to the hotel management is to please be transparent in your transactions and if any issues are there please inform the guests who have paid full money online in advance.

Sandeep Kohli

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iocl_sandeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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596 reviews from our community

Traveller rating
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    108
    35
    18
See reviews for
272
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46
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, Texas
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 October 2013

You go to Rajputana and you feel like you are in a different place.
There is peace, tranquility and a lot of greenery.
I loved their palatial rooms, the new rooms they built and also their tents. We stayed in the new rooms and we were there for like 2 nights. The food is really tasty and the service is a little slow but you can make do with as it is a holiday destination.
Also, I recommend a swimming pool session as the pool area is beautiful :)

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hetal L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 October 2013

We stayed in a Swiss tent at Rajputana which was surprisingly spacious and very comfortable. Downside was the bathroom and old fixtures throughout. Taps were loose, light switches were broken, etc. I was unimpressed with pre-arrival service as had to email and call several times to get them to confirm my booking and arrange an airport pick up. Service when we arrived was good, however. The grounds of the hotel are very nice and the restaurant was good.

Room Tip: Swiss tents are spacious and novel but in need of some upgrading
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LovechildIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surat
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 October 2013

When you enter the Resort, it looks so grand & beautiful. The lawn, tents, swimming pool and its surroundings is good, you can also enjoy spa over there. Rooms are good, clean and specious but bed sheet, pillows and furniture seems to be very old. In the Suit, there is a deck for view; we can use it as an extra bed. Only the problem comes when, we try to open curtains of deck, the hangers for curtains were broken, so you can’t keep it open and enjoy the beauty of your room. Bathroom was specious with a big wardrobe and big tub like small pool…but hot water comes only after leaving the tap open in full flow for five to ten minutes, till that tub was full of cold water, so you can’t feel the warmth of water. Bathroom accessories need maintenance.
Not much satisfied with food, it was good but not great and a little costly, service was a bit slow. . Buffet breakfast was poor. Food quality needs improvement. Room service was good; the staff was friendly and helpful. We stayed there for 2 nights, there were rainy days, and they provide us dryer as per our request in few minutes. People at the reception are very courteous. They hear you carefully and try to solve your problems, also ask for your suggestions.
The hotel is located far away from the lake, so you must take auto or taxi. The cost of auto from hotel to city palace is about 150 to 200 Rupees.
It’s very huge 4 star property but a little expensive for the service….Need maintenance!!!!
The experience was OK but not WOW!!!!!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dinesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmedabad, Gujarat, India
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 October 2013

I had booked Rajputana Just a Resort via Makemytrip.com, making full payment and had an email and text message confirmation two days before the date of visit.
Upon reaching there I was told that I had no booking & that they had informed make my trip but not me). We were (Five of us, three people above the age of 80) were made to wait in the lobby. Not even water was offered. The place was full of mosquitoes too.

After patient discussions & arguments they transferred us to another hotel because I refused to go without taking refund.

This is not one expects from a hotel who does the booking online and then simply washes its hands off when they get walk in customers who probably plan to stay longer.

Terrible place. No professionalism.

  • Stayed September 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
6 Thank Deval_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
2 reviews
Reviewed 8 October 2013

We stayed in Justa Resort from 2nd Oct 2013-4th Oct 2013. There are quite a few points , which I would like to mention here
1. The hotel property is really good and they have nice and clean rooms.
2. The pool and its surroundings are beautifully done

Some terrible things
1. Food quality is terrible
2. Support staff in restaurant have big time attitude problems. They started arguing on small things without listening
3. The room service is miserable. I asked for room service to boil the milk for my son at 10pm and the service guy finally reached at 1130pm (after 3 reminders and 2 personal follow ups).

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bhupeshnew1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 5 October 2013

Hi i have a question about check in, me and my husband reach udaipur in the wee hours in the morning around 6:00am tomorrow and our reservation is on 7 and 8 october, i wanted to find out if the room would be ready by then since it is a long journeyfrom delhi and we would definitely want to relax after such a lenghty bus ride. Would appreciate speedy respons. thanks

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorji W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about juSTa Rajputana, Udaipur Resort

Property: juSTa Rajputana, Udaipur Resort
Address: | Sector-11, Hiran Magri, Near Savina Math, Udaipur 313001, India
Phone Number:
Region: India > Rajasthan > Udaipur
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#1 Top resorts Hotel in Udaipur
#11 Business Hotel in Udaipur
#12 Luxury Hotel in Udaipur
#17 Romantic Hotel in Udaipur
#18 Family Hotel in Udaipur
Price Range (Based on Average Rates): £
Hotel Class:4 star — juSTa Rajputana, Udaipur Resort 4*
Number of rooms: 46
Official Description (provided by the hotel):
Located near Math Savina, 10 minutes from the city center, the 46 room Rajputana Resort with its large and spacious rooms is set in against the backdrop of Aravallis amidst lush green lawns and water bodies soothing the senses of a tired traveler. The resort houses an All Day Restaurant with an Alfresco dining, a Bar by the Pool Garden and a ‘Winter Grill by the Poolside’. A Conference Hall and a swimming pool make it an ideal choice for both the business and leisure traveler. ... more   less 
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Also Known As:
Rajputana Hotel Udaipur
Rajputana Resort Udaipur

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