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The Gateway Hotel Church Road
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Reviewed 22 November 2013

Stayed 3days in the month of November 2013 with my family. All enjoyed the stay, good hosts, excellent hospitality, spacious good old rooms, weather.......
We wanted to experience even the farm/home stay in coonur for another two days, but nothing beats Taj stay ! We really, really enjoyed.

  • Stayed: November 2013, travelled with family
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Thank Udaisharada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this reviewResponded 23 November 2013

Dear Mr.Udaisharada,

Greetings from The Gateway Hotel Coonoor.

Thank you for giving us your feedback through Trip Advisor regarding your stay with us during your visit to Coonoor in June 2013. We are delighted to know that you enjoyed the stay and services.

Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet the standards through continuous improvement and I thank you for the same.

Looking forward to your continued patronage of The Gateway Hotel Coonoor and assuring you of our best attention and services at all times

Regards
Muralidharan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2013

I visited Gateway Coonor in June'2013 for my anniversary. We have a 1 year old son. So, we were very apprehensive how will we manage. However, from the moment we landed up in the hotel, we felt extremely comforted by the staff. The hotel is excellent in all parameters.

  • Stayed: June 2013, travelled with family
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Thank Buds82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this reviewResponded 20 November 2013

Dear Sir,

Greetings from The Gateway Hotel Coonoor.

Thank you for giving us your feedback through Trip Advisor regarding your stay with us during your visit to Coonoor in June 2013. We are delighted to know that you enjoyed the stay and services. Your kind words of appreciation for the services rendered were shared with the team.

Sir, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet the standards through continuous improvement and I thank you for the same.

Looking forward to your continued patronage of The Gateway Hotel Coonoor and assuring you of our best attention and services at all times

Regards
Muralidharan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

We were here from Nov 13 to Nov 15 to celebrate my niece's 2nd year birthday. As soon as we landed at the reception, we were greeted by Mr Muralidharan - GM and his staff. He and his other staff ensured our stay was wonderful all throughout. We were upgraded to the suites which were just mind-blowing.
The property is heritage, serene and at a very good location thus serving the purpose of coming out for a vacation. The suites make you feel like a King. If not the suites, I would suggest you to go for the Superior or Executive rooms.
Food is great in taste. Try out their continental cuisine followed by the Indian. They are just out of this world.
On the day of my niece's birthday, Mr Bala Murugan - F&B Manager, Mr. Richard - Restaurant Staff and the other members of the hotel went all out to make my niece's birthday bash a smashing event. We will never forget this warmth and sweet gesture from the hotel staff.
The hotel organizes some event everyday that will keep you entertained and has a great Ayurveda wellness center.
I would love to come here again and spend some more time thanks to all the positives mentioned above.
Thank you Mr. Muralidharan and the other staff members for making our stay a memorable one. Keep up the good work and Good luck !

  • Stayed: November 2013, travelled with family
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Thank AmitSrivastava22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this reviewResponded 20 November 2013

Dear Mr.Srivastava,

Greetings from The Gateway Hotel Coonoor.

Thank you for giving us your feedback through Trip Advisor regarding your stay with us during the recent visit to Coonoor. We are delighted to know that you enjoyed the stay and services. Your kind words of appreciation for the services rendered by Balamurugan, Richard and the other staff members were shared with the team.

Mr.Srivastava, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet the standards through continuous improvement and I thank you for the same.

Looking forward to your continued patronage of The Gateway Hotel Coonoor and assuring you of our best attention and services at all times

Regards
Muralidharan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

We had a fantastic weekend stay at Gateway Coonoor recently. The rooms are large and spacious, renovated bathrooms were huge. One could comfortably live in the bathroom! The fireplace in the room looked inviting although the weather in Oct did not really call for a fire. The bar is very colonial and evenings spent there were great. The dining room serves great food. Do not miss out on the typical local fare which is cooked by the village ladies. It is unique, impossible to get anywhere else. The hotel staff is warmth personified. Always willing to go the extra mile to accommodate any requests. True assets of the Taj. Mr Murali the GM is very hospitable and being a local has great knowledge of things to do around including trails. We did a trail recommended by him which we thoroughly enjoyed. we look forward to returning there soon.

  • Stayed: June 2013, travelled as a couple
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Thank Kunalpatil23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this reviewResponded 10 November 2013

Dear Mr.Patil,

Greetings from The Gateway Hotel Coonoor.

Thank you for giving us your feedback through Trip Advisor regarding your stay with us during the recent visit to Coonoor. We are delighted to know that you enjoyed the stay and services. Your kind words of appreciation for the services rendered were shared with the team.

Mr.Patil, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet the standards through continuous improvement and I thank you for the same.

Looking forward to your continued patronage of The Gateway Hotel Coonoor and assuring you of our best attention and services at all times

Regards
Muralidharan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013

We stayed here for 2 nights in late October and were extremely happy with the property, service and overall value.

Location:
The location is great - only about 1Km from the main Coonoor bus stand (17Km from Ooty) and even though we had a car, the road leading up to it is very walkable. There is also an excellent local market about 0.5Km further up the same road which is great for a nice walk in the evenings.

Property:
The property is a historical landmark (part of the complex built for the next door 160 year old church), and the old world charm is very well maintained. The rooms and other facilities are surrounded by lush green lawns throughout which are great place to spend couple of hours just enjoying the serene air.

Rooms:
The room was again a great mix of old world charm and modern convenience. It opened up to a patio style lawn where the hotel has kept tables and chairs for enjoying a cup of tea or even meals. We were troubled by a noisy family with kids next door who decided to spend their entire day sitting in the table right outside our door during an entire afternoon - but it wasn't enough to spoil our time. The bathroom had been modernized with a huge shower and other conveniences. We missed having a hot tub though. We had a huge cupboard, dressing table with mirror, flat screen TV and a nice quiet fan. The bed, as expected, was excellent! One more thing missing was any kind of a view of the mountains - not a fault of the hotel, since the property was designed in this way.

Food:
Our package included a breakfast buffet which was good value, but definitely way below the standards I have experienced with other TAJ properties. The dining hall was amazing - furnished entirely with wood in british raj style, we felt like being transported back to that era.

Service:
Excellent - house keeping and room service were prompt, courteous and accommodating, as expected and in line with the TAJ standards.

Value:
Excellent - the overall package was definitely worth it!

Would definitely be back again in the future.

  • Stayed: October 2013, travelled with friends
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Thank vebwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MuraliDharan, General Manager at The Gateway Hotel Church Road, responded to this reviewResponded 10 November 2013

Dear Mr.Bansal,

Greetings from The Gateway Hotel Coonoor.

Thank you for giving us your feedback through Trip Advisor regarding your stay with us during the recent visit to Coonoor. We are delighted to know that you enjoyed the stay and services. We have noted the feedback regarding the breakfast and will certainly address the same.

Mr.Bansal, we strive to maintain high standards of product and service and feedback such as yours go a long way in helping us meet the standards through continuous improvement and I thank you for the same.

Looking forward to your continued patronage of The Gateway Hotel Coonoor and assuring you of our best attention and services at all times

Regards
Muralidharan
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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