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Heritage Madurai
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Reviews (1,747)
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Reviewed 7 February 2012

I stayed at the Heritage Madurai as part of a group tour of south India. Rooms are amazingly good, spacious and confortable. Bathrooms are huge with fantastic towels. All amenities are available, including a private small swimming pool (albeit with dirty - leaves - water). Toiletires are however standard. Food is ok but not particularly stunning. The disappointment comes at breakfast with a rather limited choice considering the quality of the hotel.

  • Stayed: January 2012, travelled with friends
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1  Thank claudiac67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liveMadurai, General Manager at Heritage Madurai, responded to this reviewResponded 9 February 2012

Dear Guest,

Thank you for taking the time to share with me your feedback. I sincerely apologise that your experience was less than perfect and please be assured that I will share your feedback with the relevant department heads within the hotel.
Food is a very important aspect of Heritage Madurai and we take pride and enjoy offering our guests good food.

If you are returning to the hotel please contact me so that I may personally look after your booking and assist you during your stay.
I hope to have an opportunity to welcome you back to the hotel again.
Follow us on Twitter.

Yours in Service,

Srinith De Silva
General Manager

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Reviewed 6 February 2012

The Heritage is an oasis of calm in a fascinating but busy, noisy city. We had a stunning, large room with a plunge pool (well worth the bit extra). The service is very attentive & the atmosphere freindly & happy. Good food. Lovely swimming pool. Talking to others it was agreed it is now the best hotel in Madurai.

Room Tip: Go for the Villas with plunge pools
  • Stayed: January 2012, travelled as a couple
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1  Thank RBandAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liveMadurai, General Manager at Heritage Madurai, responded to this reviewResponded 8 February 2012

Dear Guest,

Thank you for taking the time to leave us such a beautiful review regarding your recent stay at Heritage Madurai on Trip Advisor.

Yes, we feel quite proud to have perhaps Sri Lanka’s most prominent architect design our hotel and are constantly reminded of his genius by guests such as you.
It was our pleasure being your host to the historic city of Madurai and we hope you’ll drop in again in the near future.

Follow us on Twitter.

Yours in Service,

Srinith De Silva
General Manager

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Reviewed 2 February 2012

Very proper retreat in a hectic city.
Beautifully laid out on the pattern of the historic British Club,with a fabulous pool and landscaped grounds,yet set in the centre of the city.
Rooms are spacious,and elegantly fitted out and furnished.
Breakfast was great,and dinner first class.
It is ,however,the service that sets this hotel in a class of it's own,being friendly yet attentive,and,crucially,understated.

  • Stayed: January 2012, travelled as a couple
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1  Thank Marsden85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liveMadurai, General Manager at Heritage Madurai, responded to this reviewResponded 8 February 2012

Dear Guest,

Greetings from Heritage Madurai! We do appreciate your lovely comments on Trip Advisor with regard to your stay at Heritage Madurai. Thank you very much for your kind and encouraging words. I will not miss to share your wonderful praise with my team.

Thanking you once again and looking forward to welcoming you in the near future.

Yours in Service,
Srinith De Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2012

We stayed here in Nov 2011. Both my wife and I just loved this place. Fabulous grounds and very nice rooms. They have a formal restaurant and also an outdoor patio restaurant. Food was excellent here. Staff are super friendly and nice. Location is excellent for seeing all the sights in Madurai. We left wishing we could stay longer here.

  • Stayed: November 2011, travelled as a couple
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1  Thank Oldbackpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liveMadurai, General Manager at Heritage Madurai, responded to this reviewResponded 8 February 2012

Dear Guest,

Greetings from Heritage Madurai! We do appreciate your lovely comments on Trip Advisor with regard to your stay at Heritage Madurai. Thank you very much for your kind and encouraging words. I will not miss to share your wonderful praise with my team.

Thanking you once again and looking forward to welcoming you in the near future.

Yours in Service,
Srinith De Silva
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2012

We had 2 nights at the Heritage after a long drive over the hills from Kerala. The service was absolutely amazing. From the moment we arrived the concierge was asking what he could do and what we required ( 2 extra beds for the kids, and an onward taxi in 2 days) and nothing was a problem at all. The restaurant service was amazing again, some of the best we had in India, and their menu extensive and delicious. The head chef came out both mornings to see if he could get my daughters anything special! My wife and I both had spa treatments that were great ( although the spa centre was probably not as luxury as most 5 star resorts we stay at in Thailand regularly). The pool area was very classy and well looked after, and pool staff again more than willing to go out of their way for you. The Heritage is perfect for a bit of respite from Indian city craziness!

  • Stayed: January 2012, travelled with family
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1  Thank ANDR3W_PHOTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liveMadurai, General Manager at Heritage Madurai, responded to this reviewResponded 8 February 2012

Dear Guest,

Greetings from Heritage Madurai! We do appreciate your lovely comments on Trip Advisor with regard to your stay at Heritage Madurai. Thank you very much for your kind and encouraging words. I will not miss to share your wonderful praise with my team.

Thanking you once again and looking forward to welcoming you in the near future.

Yours in Service,
Srinith De Silva
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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