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“Not worthy for money” 2 of 5 bubbles
Review of Hill Country Holiday Resort Lovedale

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Hill Country Holiday Resort Lovedale
Ranked #27 of 76 Hotels in Ooty
Chennai (Madras), India
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Not worthy for money”
2 of 5 bubbles Reviewed 21 April 2014

I had booked the room through expedia web site for a stay in ooty. Due to the urgency in my work, at the time of net entry i had mentioned only 2 adults are going to stay, i left out to mention my kids details. In the web site the concern room capacity (premium suit) was mentioned as four because I was not entering my kids details in the net entry. At the time of check in they asked regarding the number of members to stay, I replied 2adults+2kids, but immediately the receptionist asked me to pay additional amount 2038+1019=3057. Finally I paid the amount Rs 2038/ additionally without bill and without any additional amenities(extra bed). Totally I had paid 6096+2038=8134.for Rs 8134/ room is not worth to stay. I never recommend any body to stay at hill country ooty.

Room Tip: sagar holiday resort is very low price compare with hill country
See more room tips
  • Stayed April 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank GUHARAJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hill c, Manager at Hill Country Holiday Resort Lovedale, responded to this review, 22 April 2014
Dear Mr. Guhuraj

We are very surprised to read your review. Please be assured that we made full sure to get to the bottom of this issue, since it was pointing to the integrity of the management and staff. This is not something we will tolerate under any circumstance. Our guests and their holidays are very important to us. We have the bills to prove that we did not collect any amount from you at any time during your stay at our resort. We have even waived the Child Charge of Rs. 1289/-(which you were supposed to pay). You have mentioned an amount of 6096, 2038 & 1019??(clearly fabricated).

Total No. of pax : 2 Adults + 2 Children (1 Child :7 years & 1 Child : below 5year). Through Expedia you have made a payment of Rs.6596/- {Bill F3375 : Rs. 5995/- ; Bill No. 4459: Rs. 600/- } . THERE WAS NO EXTRA CHARGE COLLECTED FROM YOU AT THE RESORT. Further to which CCTV footage confirm that you did not pay neither did we collect any extra amount. We would be sending you both the bills & the CCTV footage for your clarification. If you still believe that you have paid an extra amount, our Corporate Office contact details are mentioned on our Tripadvisor page and we will be sending you our contact details along with our email to you.

Please not that you will soon get by email:

Scanned Copy of Bill No. F3375 (Room Bill)
Scanned Copy of Bill No. 4459 (Food Bill)
CCTV footage (Showing the entire transaction between you and our Front Office Manager.)

Please be assured that if you as our guest has been wrongly charged for anything, We as the management will take strict action against who ever has done so.



Regards
Hill Country Hotels & Resorts India Ltd.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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152 reviews from our community

Traveller rating
    56
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    31
    9
    7
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Any
English first
New Delhi, India
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed 20 April 2014 via mobile

The resort is a 10 km before the main ooty city and has a splendid view of the valley and mountains. The property is very well maintained. This also has indoor sports room and bonfire. Good homely food in restaurant.

Stayed May 2013, travelled with friends
Helpful?
3 Thank Harpreetsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hill c, Guest Relations Manager at Hill Country Holiday Resort Lovedale, responded to this review, 25 November 2014
Thank you Sir for the review, it is highly appreciated. We are glad to know that you enjoyed your stay at Hill Country. Looking forward to serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

This is a relatively small resort with just about 16 rooms but the management and staff are very warm, courteous and make sure you have a comfortable stay. The resort is a few km before the main ooty city and has a splendid view of the valley and mountains. The property is very well maintained. The restaurant serves fresh home made style food and cater to all kinds of requirements to the maximum possible.

Overall a very comfortable stay. One of the best resorts in Ooty.

Room Tip: if traveling with family, go for the deluxe cottage - it has 2 bedrooms, 2 bathrooms and a lobby, di...
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  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shrutibansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hill c, Guest Relations Manager at Hill Country Holiday Resort Lovedale, responded to this review, 25 November 2014
Thank you Madam for the review, it is of immense value to us. We are overjoyed to know that you had a memorable holiday experience at Hill Country. Looking forward to serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 29 December 2013

The property is slightly above average in terms of location etc. However, we had booked a premium suite, but got only a standard room. The management told us they called a room a suite, and we paid 9,000+ per room. The room and facilities/ fittings are 2 star at max; however, the resort location is excellent. Would recommend other places including Taj, Fortune, Mahindra etc; they are lesser/ similarly priced to this resort with much better facilities.

Room Tip: ..Rooms need to have more facilities apt for a 4 star which they call themselves. The bathroom fitti...
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  • Stayed December 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Gurpreet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BARODA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 August 2013

We made our trip to Hill Country , Lovedale Valley 10 kms from Ooty in May 2013.We made online reservations and the resort was excellent. Value for money. The staff, rooms, food were just superb. They have maintained the hotel VERY WELL.Nestled in the hills of Ooty the place is situated so wonderfully that one can just chillax and enjoy the view from the resort itself. We experienced bonfire and dance party. there is a very well maintained indoor Sports room. The park area for children is also very well though t of. So if you are planing a trip to Ooty dont look beyond Hill cOUNTRY Lovedale!! You will be thoroughly satisfied.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ASHOKBARJATYA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hill c, Guest Relations Manager at Hill Country Holiday Resort Lovedale, responded to this review, 25 November 2014
Thank you Sir for the review, it is of immense value to us. We are overjoyed to know that you had a memorable holiday experience at Hill Country. Looking forward to serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 1 July 2013

Reservation and Booking:
The reservation process was smooth and friendly.

Getting There:
Just a bit off Ooty on the Ooty-Coonor main road. Watch for 'Grand Duff Road' sign post on the right.

Rooms:
Rooms are big and spacious. The valley view was special.

Food:
Decent food. Have to order at least 30 minutes in advance. As a part of the 'breakfast included' package we were expecting a buffet breakfast, but found that we need to order breakfast of our choice from the menu instead. However there were no restrictions as such.

Hospitality:
Hospitality was good. Staff are friendly and well-behaved.

Things to do:
Quite a bit based on your preferences. We chose a half day sight seeing tour of Ooty which included botanical gardens, boating, Dodda betta, visit to a Tea factory. We also walked down to the Lovedale Railway station which is around 2Kms from the resort.

Overall, it was a relaxing time with a couple of friends and families.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank subbukv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hill c, Guest Relations Manager at Hill Country Holiday Resort Lovedale, responded to this review, 25 November 2014
Thank you Sir for the review, it is of greatly appreciated. We are glad to know that you enjoyed your stay at Hill Country. Looking forward to serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 20 May 2013

I stayed at Hill country from May 12- May 14. Location of the resort is a big plus, though little away from city centre (~6 kms) but good place. However language is big problem, most of the staff in resort understand tamil and can barely speak \ understand english. Restaurant is very small and quantity and quality of food is not great. Most of the items served in breakfast were completely cold and taste wasn't upto the expectation. Hope you'll find this review helpful.

Room Tip: Choose valley view rooms, you'll get better view but may end up climbing lot of stairs if you ar...
See more room tips
  • Stayed May 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank darora1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hill Country Holiday Resort Lovedale

Property: Hill Country Holiday Resort Lovedale
Address: Grand Duff Road, Valley View | Lovedale, Ooty 643003, India
Region: India > Tamil Nadu > Ooty
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service
Hotel Style:
#6 Luxury Hotel in Ooty
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hill Country Holiday Resort Lovedale 4*
Number of rooms: 20
Official Description (provided by the hotel):
Nestled on the slope of a gentle hill in the Nilgiri range, overlooking the breathtaking Ketti Valley, the resort provides the perfect escape from the demanding city life. A quiet undisturbed hamlet just a few kilometers short of Ooty, the setting is idyllic and the weather salubrious. For the romantics among you, there is no better place to reignite those sparks as you serenade your partner amidst the gentle hill slopes and wild blossoms. ... more   less 
Reservation Options:
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Also Known As:
Hill Country Holiday Resort Lovedale India/Ooty

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