We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Sapphire Grand
Reviewed 10 August 2012

Hallo! I've visited Ooty last week and stayed in the garden view hotel sapphire. The rooms are ok and if you don't put any importance on service then it is ok, but i wouldnt stay there again. The service me and my friend got was more than terrible. We had a packet , which includet room and sight seeing tour provided from the hotel. When we arrived we asked for a list which shows us all the attractions we were going to see on the following day with the sight seeing tour so that we can plan our first day and see every other attraction which was not on the list. What happened was, that on the next day we saw a lot of attractions with the sight seeing tour but nothing which was on the list we got. So me and my friend did some attractions twice which was really dissapointing cause we really wanted to see new attractions.Noone cared when we complained about this. Another advice is: do not eat in the restaurante which belongs to the hotel! First of all we could not get everything from the menue and secondly they cheated on us and charged more money. Additionly Service fees were applied. All i am asking myself is: for what kind of service??

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank riegerstefanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (164)
Traveller rating
Traveller type
Time of year
Language

107 - 113 of 164 reviews

Reviewed 9 July 2012

hi there i was in ooty in month of may i had booked room in this hotel via internet.i reached hotel with no problem the hotel is near railway station.the staff is very grassfull the room is very clean and spesious.food quality is excellent.sightseeimg arrangement was exellent.overall a very best experience

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank thegreat01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2012

we visited this hotel in april this year2012 .Very homely atmosphere,food excellent.Room was big&service was good.The hotel has a small garden.Charring Cross ,Botanical garden is within walking distance

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank susmita1711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2012

We visited this hotel in June 2012, location of this hotel is not good and is not recommended for people who wish to stay in centrally located hotel. You need to walk at least 20-25 minutes to reach the nearest happening spot i.e. charring Cross, also the property is under constructions. There is no tea shops, no market nearby.

The first impression was not good at all, I was totally pissed off when I entered the room. It was full of house flies and washroom was add - on. There was smell of cigarette all over the place, rooms were not up to the mark, blanket provided were not clean at all, buckets were that dirty that I don’t feel like even touching them, there was match sticks lying all over the washroom, you have ask for towels every day as they will not responsible enough to provide of their own.

The food part was another miss – whatever we asked was not there. Ultimately we agreed to be served whatever they have.

Would not recommend to a family or a couple as this is not the right choice… however boys can always consider this as it is cost effective…

And nobody in this hotel understands Hindi.. English can still be managed SOMEHOW...

  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rohit9691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2012

We stayed here for one night as a family (two couples & a kid) in the luxury room. Room is spacious so we asked them to put extra bed in the room. Hotel is located in the heart of the town just behind the main road. The bathroom is big enough and has a bathtub. Outside the hotel there is a kid’s area where kids can enjoy swings.

The breakfast was offered complimentary and was buffet. The breakfast had a good variety to choose from idli, dosa to bread omelet, tea, coffee and papaya juice. We also ordered for dinner (North Indian food) in our room and the food was good.

The staff is good and friendly. Booking process was also easy as I booked the hotel over phone by paying advance in their account.

  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Raghav R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

We stayed here for two nights and found the place to be very comfortable and homely. The food quality was very good and the service was excellent. Definitely value for money. The hotel is located right in the centre of the city but tucked away enough so that none of the traffic noise filters through. They are in the process of constucting 11 new rooms adjacent to the kids park. Only drawback that we could think off was that there is no scenic view from the hotel, there are buildings all around and car parking space is limited.

Room Tip: Take a room on the first or second floors, avoid the basement rooms.
See more room tips
  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kannan666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2012

We have booked for a family room through clear trip one month before without any idea how the hotel will be. But we found everything above our expectation. The neat rooms, warm staff, very friendly General Manager, excellent complimentary breakfast, beautiful lawn and play area for kids. They have provided us with everything on just one call without any reluctance. The tour trip arranged by them was nice and smooth. We felt at home in our three days (7th May 2012 till 10th May 2012) stay at Ooty.

By Mr. V. Sundaralingam

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sundaralingam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ooty (Udhagamandalam) hotels
0 mi away
RK Holiday Homes
RK Holiday Homes
#20 of 94 in Ooty (Udhagamandalam)
139 reviews
0 mi away
Astoria Residency
Astoria Residency
#16 of 94 in Ooty (Udhagamandalam)
328 reviews
0 mi away
Ponmari Residencyy
Ponmari Residencyy
#22 of 94 in Ooty (Udhagamandalam)
325 reviews
Show Prices
Show Prices
Show Prices
0 mi away
Hotel Mayura Sudarshan Ooty
Hotel Mayura Sudarshan Ooty
#25 of 94 in Ooty (Udhagamandalam)
152 reviews
0 mi away
The Majestic Crown
The Majestic Crown
#24 of 168 in Ooty (Udhagamandalam)
144 reviews
0 mi away
Fortune Retreats Resorts - Ooty
Fortune Retreats Resorts - Ooty
#16 of 168 in Ooty (Udhagamandalam)
111 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Sapphire Grand? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Sapphire Grand

Address: Behind ICICI Bank | Near Union Church, Ooty - 643 001, Ooty (Udhagamandalam) 643001, India
Region: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 168 B&Bs / Inns in Ooty (Udhagamandalam)
Price Range: £16 - £30 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Sapphire Grand 2.5*
Number of rooms: 13
Reservation Options:
TripAdvisor is proud to partner with Expedia, TripOnline SA, Hotels.com, Booking.com, Ebookers, Agoda, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Hotel Sapphire Grand reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Sapphire Grand India/Ooty (Udhagamandalam)

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing