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“Worst hotel I have every found@ rate of 4 star hotel”
Review of Ponmari Residencyy

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Ponmari Residencyy
Reviewed 2 June 2014

Though they charge 3.5K for every night, service is worst. They showcase that they have zym, SPA and everything but it all is crap. You will find zym fully suffocated. They have children video game play area, we hardly seat for 30 min and it was full of mosquito. We order for schezwan friend rice, it was too spicy. There phone were not working, every time I had to go down and order the food.

Makemytrip is only fooling people by showing good rating about this hotel.

I booked this hotel for 3 night, but I got too frustrated that I checked out in 2 days and moved into Nahar Nilgiri hotel in main ooty market.

Room Tip: never go to this hotel, they are worst.
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shailesh Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ootyooty, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded 6 June 2014

Dear Sir,
Greetings from Ponmari Residencyy!!
Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have noticed your worthy review about our hotel and its value, we greatly appreciate that you took time to write them. We always consider our guest comments as vital, as our guests are important for us. And initiate corrective measures based on your comments. We look forward to welcome you again soon...
We thank you very much for your feedback.
Thanks & Regards
Ponmari Residencyy
Ooty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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159 - 165 of 325 reviews

Reviewed 28 May 2014

I had a very nice experience. I visited during the flower show and it was very easily located could walk to the Botanical Garden. The service was very nice they had filtered drinking water at the hotel which was really nice. The food quality was decent. The restaurant is small and gets filled fast during breakfast.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
Thank Divakaran B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ootyooty, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded 6 June 2014

Dear Sir,
Greetings from Ponmari Residencyy!!
Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have noticed your worthy review about our hotel and its value, we greatly appreciate that you took time to write them. We look forward to welcome you again soon...
We thank you very much for your feedback and encouraging comments about the location.
Thanks & Regards
Ponmari Residencyy
Ooty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

We stayed here from 8th - 11 th May (Room # 103). Hotel Staff was very friendly and helpful.

Special thanks to office manager Ms Geetha.

Location is close to charring cross. Walkable distance from Botanical Garden.
Room and washroom were very clean. Hot water available for 24 hrs.
The house keeping staff was nice. They wished you every time you passed them.
Food was good.

Only few things that needs improvements:

Room is suffocating since no ventilation available , not even a fan. This was discussed with Ms Geetha and hotel management is seriously taking this issue up.
Breakfast was monotonous. Idli and Medu-vada were daily on the spread. Need to include more dishes like Poha, Poori Bhaji, Boiled egg, masala Dosa etc...
Fresh Fruits/Juice should be on breakfast buffet.

Apart from this very nice stay. Would definitely recommend this hotel.

Gauri & Nishant

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gauri_Nishu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded 18 May 2014

Dear Sir,

Greetings from Ponmari Residencyy!!

Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have noticed your worthy review about our hotel and its value, we greatly appreciate that you took time to write them. We always consider our guest comments as vital, as our guests are important for us. And initiate corrective measures based on your comments. We look forward to welcome you again soon...
We thank you very much for your feedback and encouraging comments about the location, ease of access and our supportive team.

Thanks & Regards

Ponmari Residencyy
Ooty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014 via mobile

We had been there in april2014.The hotel is very neat and nice ambiance. Even the kids enjoyed the stay. Overall hospitality service was very good and in particular front office n housekeeping was very friendly and really caring the guests. We like to come n stay again in future. Thanks to the hotel staff.

Stayed: April 2014, travelled with family
Thank Seyedjabir H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded 18 May 2014

Dear Sir,
Greetings from Ponmari Residencyy!!
Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have noticed your worthy review about our hotel and its value, we greatly appreciate that you took time to write them. We look forward to welcome you again soon...
We thank you very much for your feedback and encouraging comments about our team.
Thanks & Regards
Ponmari Residencyy
Ooty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

Good room..great location....cooperative staff...slight problem v faced in check in & check out timings but the staff was cooperative & allowed us for early check in & late check out...the overall stay was great....good breakfast...slight problem in north Indian food taste...would recommend this hotel for memorable stay in ooty...

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank vksingh27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded 28 April 2014

Dear Sir,

Greetings from Ponmari Residencyy!!

Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have noticed your worthy review about our hotel and its value, we greatly appreciate that you took time to write them. We look forward to welcome you again soon...
We thank you very much for your feedback and encouraging comments about the location, ease of access, cleanliness of accommodation and our staff.

Thanks & Regards
Ponmari Residencyy
Ooty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

we stayed in honeymoon suit.
Pros : it was amazing.Spacious, nicely managed, with all amenities proper.
very pleasant stay.
very nice room service.
location of the hotel is very nice, not much of hill side views but views of city and a football ground(not bad).

Cons :
* the room number 304 was below ground floor and was too cold and without any AC. but with nice and comfy beddings u can manage.
*during breakfast some waiters were pretty rude in talking and giving services. felt a little yelled.
but anyways......we didnt want to make scene so we ignored, but yes it will be really good for the hotel management if they could educate their staff with manners more.
*food quality was very good but took pretty long to deliver.

Room Tip: dont know how many honeymoon suits are there but prefer a room with upper floors. and do complain a...
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  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RichApurv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded 27 April 2014

Dear Sir,

Greetings from Ponmari Residencyy!!

Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have noticed your worthy review about our hotel and its value, we greatly appreciate that you took time to write them. We always consider our guest comments as essential, as our guests are important for us. We look forward to welcome you again soon...
We thank you very much for your feedback and encouraging comments about the location and view from the room.

Thanks & Regards
Ponmari Residencyy
Ooty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

KNP.Prasad.....From Bangalore.
I stayed in this hotel with my family of four for 4 days from 17th to 20th April 2014. I had the rooms reserved well in advance and the rooms were allotted to me immediately on arrival. The hotel is situated close to the Charring cross and is nearer to all the important places in the Ooty town. I had booked two Royal-Delux rooms and found them spaceous, clean and tidy. There is 24 hours hot water facility and rooms are cleaned everyday with new robes. The front office people are good, caring and try to address your queries patiently. My special thanks to Office Manager Smt.Geetha who made our stay comfortable.
The only problem we faced was waiting in the buffet hall. The hotel has a small dining hall where the complimentory breakfast for the lodgers is arranged. In most of the Hotels/Resorts that I have stayed this facility is extended exclusively for the guests of the hotel. But in this hotel it is open to the outsiders also and because of this there will be heavy rush and one feels very uncomfortable and your travel plan goes for a toss. By the time your turn comes many items will be exhausted and will be left with somethig which you may not like it. The hotel management should pay some attention towards this to improve their reputation and also the customer service, because they are the ones who pay hugely to the hotel. Thank Q.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kalasaprasad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ponmari, Guest Relations Manager at Ponmari Residencyy, responded to this reviewResponded 27 April 2014

Dear Sir,
Greetings from Ponmari Residencyy!!
Thank you for choosing PONMARI RESIDENCYY for your stay at ooty. We have noticed your worthy review about our hotel and its value, we greatly appreciate that you took time to write them. We consider your comments as vital, as our guests are important for us always. We look forward to welcome you again soon...
We thank you very much for your feedback and encouraging comments about the location, ease of access, cleanliness of accommodation and our staff.
Thanks & Regards
Ponmari Residencyy
Ooty

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ponmari Residencyy

Address: 26 D | Charring Cross, Ooty (Udhagamandalam) 643001, India
Region: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Ooty (Udhagamandalam)
Price Range: £27 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ponmari Residencyy 2.5*
Number of rooms: 36
Official Description (provided by the hotel):
Hotel in Ooty. ... more   less 
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Also Known As:
Ponmari Residencyy India/Ooty (Udhagamandalam)

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