We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average Resort”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Heaven Holiday Resort
Bengaluru, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Average Resort”
Reviewed 4 November 2013

It was an average Resort... the cottages are pretty new... but the rooms were not cleaned...location wise it was awesome(can get a good view from the room) and very much closer to ooty lake, and wax museum... service wise it was just pathetic you need to give them minimum of two reminder calls if you need your work to be done(like changing the bed sheet, cleaning the room). Food was also not up to the mark, But Mr. Milton and Mr. Alex was pretty cooperative , In a nutshell:-

Good :- Location, Budgeted resort, View from hotel
Bad - Room Service, Food

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Indranil04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

26 reviews from our community

Traveller rating
    1
    7
    9
    1
    8
See reviews for
18
3
Solo
0
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Mumbai
1 review
Reviewed 7 October 2013

Overall it was an average stay. The complimentary breakfast provided was bread omelet and idly. This hotel is closer to Botanical Garden, Rose Garden and Wax Museum. The hotel is located exactly behind the Ooty lake when u see people boating u can be sure that u gonna find this hotel in 2 min. For a family stay I recommend it was a nice experience.

The bad thing about the hotel is initially we were provided with a double cottage we were happy to see the facility of rooms. But when we wanted to go out of the room for sightseeing we found that we were unable to lock the doors due to extreme chillness the doors did not close itself well.

When raised this there was no proper response for the whole day and then after 10 min of talk we were given quite good independent resort. Finally this made our trip an happy ending. We had good Mountain View as well!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Cleartrip

Helpful?
Thank Sivakumar M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bhopal
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 October 2013

we went to ooty in march 2013 we were two families,we booked two rooms for two days,when we reached there both rooms were not comfertable for us so in first day we were very depressed and staff was also very non sence , food are also not very good for north indians . so we can't suggest to any body to go there. mr miltow care taker of this hotel is very co-oprative but his staff is not like them.thanks

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank mukeshgupta2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ooty (Udhagamandalam) hotels

London, United Kingdom
1 review
Reviewed 23 August 2013

We went to Ooty in August and stayed in this resort for two nights. We booked a four bedroom cottage.I have informed them in advance that two of us are suffering from Asthma and the cottage should be very neat. The cottage provided was new, very spacious with two bedroom and a dining room downstairs and two bedroom with a living room upstairs. Though the cottage was bit far away from the main entrance and restaurant they agreed for free room service and also was very helpful in every way. They provided room heaters but due to overload the heaters didn't work properly and when we mentioned this they didn't charge for the heaters too. Very pleased with the stay.

Room Tip: Speak to them of your requirements before hand
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizaSalim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
58 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 August 2013

The resort could be a good place to stay if they could improve on first the service, and second the room basic infrastructure. Although the cottages present a beautiful sight, and infact, the rooms are comfortably big, the interiors are not up to mark given the price they charge. I had gone with my parents, and had booked online through Cleartrip. On reaching, they gave us a cottage which was far away from the main gate and was on a steep road. I requested them to provide us a cottage nearer to the gate as my mother has problem walking steep roads. But, they said they were full. I feel they could have made some arrangements. The other poor point of the stay was the breakfast. It was being served in a small room, where there was no proper seating. The breakfast was very basic, and no spoons were provided. For the price they charge, these facilities really need to be improved.The place has potential!

Room Tip: If you are travelling with old people, its better to take rooms on the upper side of the road. And y...
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwagatikaP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2013

The worst experience ever. The people working there don’t even have minimal etiquettes of how to talk, forget rest other things. Please don't go to this place ever, even if they beg you to stay for free.
I had booked a cottage in advance through Make my trip, on reaching Ooty with my family, we were given a cottage which was "pathetic" and “horrible”. There were flies in the rooms, the walls were so damp that the paint of the walls was almost gone, room had terrible smell, bedsheets were dirty. And above all there was only one small CFL in the room, I have never seen a hotel room with only one 15watt CFL.
When I tried to take the pictures of the room, the person who has shown that cottage switched off the light.
When I asked for Manager, the person told that manager is out of town and gave me his contact number when I called that guy and asked for manager he mentioned that he will call someone to check what is happening, which never happened.
When I asked to cancel the booking the staff said that “go and talk to make my trip, we are not responsible. The rent for this room is Rs 3000 plus taxes”
That’s the only dialogue they spoke all the time.
There was one girl on reception named “Imaculate” (spelling may be wrong) she had another dialogue that is “we are completely sold out, we don’t have any other room” and she was keep repeating the same all the time.
They all were talking to us as if they have given the room for free and I was shocked with the shamelessness with which they were mentioning Rs.3000 + taxes for such hideous room.
Please do not believe the testimonials given here praising the hotel, I believe they all are fake and posted either by hotel staff or the owner. If you are going to Ooty, please avoid this “heaven holiday” else you will end up spending your holidays in hell.

Room Tip: Look for some other hotels, there are much better hotels and at cheaper price
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank chanmbd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 May 2013

One of my clients visited this hotel around May 2013. That is when his horror story started. The rooms are pathetically dirty, the wallpapers are stinking and have water marks. The bathroom door does not have handle and the staff is arrogant.

This place is ideal example of zero service. For the price what they were offering you would get one of the best hotels in Ooty. Even if you get a free stay AVOID it. Please check out the photos on how dirty this hotel is...

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bombayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ooty (Udhagamandalam) hotels
0.8 mi away
Blue Hills International
Blue Hills International
#30 of 83 in Ooty (Udhagamandalam)
151 reviews
0.4 mi away
Hotel Darshan Ooty
Hotel Darshan Ooty
#14 of 83 in Ooty (Udhagamandalam)
623 reviews
1.8 mi away
Silent Valley Resort
Silent Valley Resort
#75 of 141 in Ooty (Udhagamandalam)
41 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Palve Sugavasam
Palve Sugavasam
#48 of 191 in Ooty (Udhagamandalam)
124 reviews
1.2 mi away
Anmol's Cottage
Anmol's Cottage
#81 of 141 in Ooty (Udhagamandalam)
77 reviews
1.3 mi away
La Flora Amberley Resort
La Flora Amberley Resort
#61 of 83 in Ooty (Udhagamandalam)
292 reviews
Show Prices
Show Prices
Show Prices

Been to Heaven Holiday Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heaven Holiday Resort

Property: Heaven Holiday Resort
Address: Wood Cock Road | Near Ooty Lake, Ooty (Udhagamandalam) 643001, India
Region: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Hotel Style:
Ranked #72 of 191 Speciality Lodging in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Heaven Holiday Resort 3*
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Agoda, Priceline, Traveltool, S.L.U., Evoline ltd, HRS and Cancelon so you can book your Heaven Holiday Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heaven Holiday Resort India/Ooty (Udhagamandalam)

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing