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“Friendly Hotel”

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Taj Savoy Hotel, Ooty
Certificate of Excellence
Beijing
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Friendly Hotel”
Reviewed 18 November 2013

Stayed at this hotel for four days in September this year for a school reunion. The staff were friendly and it is a charming quiet hotel just up the hill from Ooty town centre near the Ooty club. Breakfast buffet was great an very good value for money

Room Tip: Choose a cottage
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beijingheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, 12 December 2013
Dear Guest

Thank you very much for taking time to post your experience at The Savoy Hotel Ooty on Trip Advisor and for appreciating our hotel

My team and I are delighted to read your positive feedback of our product, food and facilities.

Thank you once again for your recognition and we hope to you will continue to patronize our hotel, whenever you are in Ooty.

Warm Regards
P Vibhakar
pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
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  • English first
  • French first
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English first
Belmont, California
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 18 November 2013

Savoy hotel was run by its owner, the old English company Spencer & Co for quite some time since 1834. It was taken over by Taj Group of Hotels some time ago and is now known as Taj Savoy Hotel.
Taj Savoy is an old English style retreat with its old world charm even now.
Serene location, Taj Savoy is spread over six acres of lush greenery.
The Colonial style cottages with the fire place which are lit up in the evenings, and the most modern fittings and facilities is awesome. The complimentary breakfast makes the stay even more enjoyable.
The excellent service and amenities and the gratifying hospitality makes one so gratifying.
The restaurant - Dining Room - with it's old wooden walls and its antique fittings offer all types of food.
I had the good old Fish & Chips and my wife had Mac n cheese with prawns and assorted pastries and ice cream for lunch one day. It was excellent.
There's a typical English Tea Room for your afternoon tea and muffins.
There's the British inspired " Canterbury Bar " to quench one's thirst.
We will remember our stay there for a very, very long time.
We did not get into the pool or the spa.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chachan321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, 12 December 2013
Dear Guest,

Thank you very much for taking time to post your experience at The Savoy Hotel Ooty on Trip Advisor and for appreciating our hotel

My team and I are delighted to read your positive feedback of our product, food and facilities.

Thank you once again for your recognition and we hope to you will continue to patronize our hotel, whenever you are in Ooty.

Warm Regards
P Vibhakar
pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, England, United Kingdom
Level 6 Contributor
156 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 16 November 2013

The garden bungalow rooms are a wonderful reminder of the Raj, but the service we received was terrible - coming back from a trip to find we could not get lunch for an hour, and were not allowed to eat on the lawns! Dining room is authentic but very dark and gloomy. The whole place could do with some TLC and money spent on it. No swimming pool.

Room Tip: Avoid the ones near reception
See more room tips
  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, 18 November 2013
Dear Ms. Jo,

I thank you for sparing time and posting your detailed review of your stay with us.

i regret to note about the inconvenience caused to you with regards to your stay. Your feedback is really important for us and I have personally shared the same with my team to ensure corrective action. We are also working upon improving the ambiance of the dining room as you have suggested. Since Savoy Hotel Ooty comes under the "HERITAGE GRAND" classification, the rules do not permit us to make any changes in the original; structure of the building.

It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service.

I once again thank you for your time & feedback given to us & look forward to welcoming you back to the Savoy Hotel Ooty

Warm Regard
P Vibhakar
pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louth, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 November 2013

We spent 3 nights at this hotel. The rooms in the old colonial bungalows are quite tardis like as they are much bigger inside than they look. It was October when we visited and it was quite cool at night. The rooms are not centrally heated but a fan heater is provided and the staff will light fires in the rooms and also offered hot water bottles.

The room was kept clean by a good team of workers and the bathroom was part wet room. The dining room was quite cold in the evening and the staff here lacked organisation and could be off hand. One lunch time two members of our party waited an hour for lunch and ended up leaving the restaurant.

The setting is very picturesque, but we felt that a 3 night stay is quite adequate.

  • Stayed October 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, 18 November 2013
Dear Ms. Anne,

Thank you for staying with us & I do appreciate you taking time to share your recent stay with us.

Your feedback is very important to us. It is this feedback form guest which helps us in improving our standards. I have shared this feedback with the team & will ensure that such incidents do not happen again. It is such feedback from guests like you which help us in working on our strengths & ironing out our weaknesses. I request you to consider this as a one off incident & not a reflection of our service standards

I thank you once again for your feedback & look forward to having you back at The Savoy Hotel Ooty

Warm Regard
P Vibhakar
pathyil.vibhakar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 November 2013 via mobile

Excellent service, very good atmosphere, food also very good, we actually planned our vacation to kodai for 4 days, but discontinued within one day due to bad service, not satisfied with hotels and visited taj savoi ooty and had very good stay, planning to visit again this Summer

Stayed May 2013, travelled with family
Helpful?
Thank Usman B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
2 reviews
Reviewed 8 November 2013

We were 3 families who checked in together , and must admit , this was one of the best stay ever in a hill station . The property is well spread with lush greenery all around . The children infact were so fascinated with the wide variety of flowers that they got motivated to learn the names of all the flowers grown and took us all on a guided tour around the place to voice their learning .It was a very good experience as it made the kids learn the natural way .
They also had cycles for the room guests ,which all of us made complete us of !!
The food was brilliant and the spread was awesome .
truly a heart warming place .

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anandsinghi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, 18 November 2013
Dear Mr. Anand,

I thank you very much for your time to give a review about your stay with us.

I am happy that you found our services to your liking. We constantly strive to give our guest the best of the services and such positive feedback encourages us to do even better. I thank you for the compliment given to the hotel & team, this will surely go a long way in motivating the team & encouraging us on the path of guest satisfaction.

I thank you once again for your time and the feedback & look forward to having you again at The Savoy Hotel Ooty

Warm Regards
P Vibhakar
pathyil.vibhakar@tajhotels..com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 November 2013

After having an experience at Monarch, Fernhill Sterling resorts, Fernhills palace, Highland Ooty, tried taj savoy here.

Taj Savoy is definetely the best place to settle down for holidays here. Stayed for three nights here lately. The hotel is actually 175 year old colonial cottages converted into a resort. Here is the feel:

Location : Aptly located few kms away from the hustle bustle of town, this property is nestled into hills. On downside, there are few ugly houses getting built day by day around this lovely place. But once you are in the savoy, you tend not to look at the sores.

Room : I took a suite that comes with a double bed, room big enough to host a dinner party, an adjacent small room intended for study and leisure. The washrooms are better than most of hotels here. Nothing to complain here. The decor is kept minimal maybe to preserve the old-bungalow feeling live. There is a cool sofa set outside the rooms, in the corridor overlooking the main garden area. You are tempted to spend most of your day here sipping a cup of coffee or a shot of black label.

Staff : Pretty efficient, courteous and smiling! Though a manager at front desk named Anirudh seems to find it expensive to smile. Met GM Mr Vibhakar. A veteran in hospitality, he is also active in local council for city development. Thorough gentleman who was to be found at even odd hours too roaming around the hotel and greeting guests. Room service and house cleaning is of TAJ category as always. House keeping guy also lit up the fireplace in our room which was great as well as beautiful relief from the chilly winds.

Facilites : Resort features a health club too including a modern treadmill, bench press equipment among others. Not fully equipped but just sufficient enough for your daily fitness regime. A small stereo is provided in the club that when stuck at some cd-track, needs to be slapped once to go again. The club overlooks a small garden and could have been placed somewhere else with a better view from the treadmill.

The club is adjoining to a spa. Went for a 1500 INR ayurvedic / kerala massage. Its male-to-male and female-to-female only, keeping in mind the conservative minds amongst indian minds. Mind it! anyways, the guy was great and humble, well trained and knew about the body muscles and their roles.

Internet is available here which is a nice surprise as many hotels do not feature wi-fi in their hotels, and if they do, very limited to ballroom or lobby area only. Its chargeable though which i found very obnoxious of TAJ. After getting a bad temper learning the weird "packages" of internet, I decided to check out very next day. but pleasantly enough, Mr Anirudh (expensive-smile-guy) informed me that not only i get internet free but also 20% off the tariff!! Now who wouldn't be flattered!

Dining hall- The restaurant is well appointed with a graceful ambiance. Menu is complete with Thai, Indian, Continental, Italian, Chinese, Japanese cuisines among others. Try the local cuisine called badaga, they are really hot and spicy cooked in various herbs. The portion served for one dish is sufficient for two at least if not three diners. That rules out sometimes possibility of checking out other dishes at a go or result in wastage of food.


Choosing a good room : You must avoid the rooms that are close to reception, lots of disturbance here. Be calm and relax in the rooms on the backside of hotel or in those set on right side. They give you a nice garden in front of your rooms with tranquility you desire in such places.

Amazingly nice property.

Room Tip: Try to select a room on back side of the reception that comes with a secluded area and garden.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aceaskn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SavoyhotelOoty_India, General Manager at Taj Savoy Hotel, Ooty, responded to this review, 18 November 2013
Dear Guest,

I thank you very much for taking your time & posting a detailed review about your stay with us.

Your positive comments have been shared with the team & this will go a long way in ensuring that we meet the expectations of our guests. Guest feedback is invaluable as it helps to continually improve our guest satisfaction. I thank you very much for the positive feedback given by you and this will definitely encourage my team to perform even better. It is such feedback which motivates us on the path of guest satisfaction.

I once again thank you for choosing Savoy Hotel Ooty for your stay.

Warm Regards
P VIbhakar
pathyil.vibhakar@tajhotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj Savoy Hotel, Ooty

Property: Taj Savoy Hotel, Ooty
Address: 77 Sylks Road, Ooty (Udhagamandalam) 643001, India
Region: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ooty (Udhagamandalam)
#3 Business Hotel in Ooty (Udhagamandalam)
#4 Family Hotel in Ooty (Udhagamandalam)
#5 Romantic Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): £
Hotel Class:5 star — Taj Savoy Hotel, Ooty 5*
Number of rooms: 40
Official Description (provided by the hotel):
Ensconced high on a rising hill, the Savoy Hotel sprawls over six acres of landscaped gardens, offering colonial style cottages that were built between 1834-1865. Colorful flowerbeds merge to form a multi-coloured quilt around the cottages, adding to their gentle refinement and old English Charm. A quiet retreat, the Savoy Hotel offers a little pocket of paradise. ... more   less 
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Also Known As:
Savoy Hotel Ootacamund
Taj Savoy Hotel, Ooty India/Ooty (Udhagamandalam)

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