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“Right at the top..Good place to stay..except for food and approach road”
Review of Berry Hills Resort

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Berry Hills Resort
Reviewed 19 June 2014

This is good place to stay with a very good view of the entire vicinity. Looks good in day and night both. picked up the room on the higher floor with balcony..Loved the view...
When we visited in march the approach road was being constructed..we took the other road which was very narrow and had to be navigated with a lot of effort. Also difficult to find the road !!
Food was downright dismal..the vegetarian stuff at least. they had no idea what they were serving.. A good chef is needed to match it with the place they have.
I learnt that the owner of this place is the same one who has a tea factory above it...not able to come to terms with it after the tea they served us on the last day of the trip. It was catastrophe to say the least. May be they are used to coffee..but this was like revenge..
Anyways, we found the place very good to stay...plenty of options for food in the city hence it can be managed unless the owner really takes it up and change the chef (or have one if there was no one !!)

Room Tip: Like any other traveler would say ...pick the one at the top
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  • Stayed: March 2014, travelled with family
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2  Thank jainamitm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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88 - 94 of 177 reviews

Reviewed 19 May 2014 via mobile

It's awesome!!! Never expected such a wonderful hospitality and ambience in ooty, very good. Great view of the city from the rooms. Rooms are well maintained and staff were too good and very polite. I always recommend you guys who visit ooty. Had a pleasant and very happy stay here.

Stayed: May 2014, travelled as a couple
1  Thank sunkara r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 May 2014 via mobile

We went through a long tiring journey from Gurgaon to Ooty. We had booked a deluxe room at Berry Hills well in advance and we were not dissappointed at all. We were nicely welcomed by the hotel staff. To our surprise, we were handed the keys of superior room (with balcony) though we booked for deluxe room. That was a pleasant welcome gesture and we're really thankful. We were looking for someplace near to nature but secure and comfortable at the same time. Eureka! We were bang on target. Hotel service was good and comfortably fast. We got a good room with wooden flooring and decent balcony views. We are grateful that they even served the north indian breakfast on our request, even though we being the only northies' there at the time. Both the check-in and check-out was hasslefree. Our first ever experience in Queen of hills was made even more memorable by Berry Hills! We look forward to more of such happy visits.

Nimit Sharma

Stayed: May 2014, travelled as a couple
2  Thank Nimit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

The location/address as shown on the hotel site in not correct. This hotel is not near to Dodabetta Tea Factory.
Property was very nice, new building.. but just that does not make your stay comfortable.. other things also matter.
The biggest con of this place is horrible approach road.. After reaching the area mentioned in the address we were unable to find the hotel and on calling the hotel people they immediately sent a person to escort us to the hotel..We followed him on a narrow muddy lane.
Since we were not comfortable with the road condition we did not stay here and immediately moved out.
You will have to take a cab every time you go out on your own. I am not sure if hotel provides shuttle service to and from the city.
If you are a person who likes to hang out in market, nearby places, restaurant in the evening, this is not the right place for you.
Also it is not a resort.
God forbid if there is an emergency at night.
I would not recommend this resort to anyone.

  • Stayed: May 2014, travelled with family
    • Location
Thank Gauri_Nishu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berryhills, Owner at Berry Hills Resort, responded to this reviewResponded 16 May 2014

Dear Guest

Greetings from Berry Hills Resort ooty

Many thanks for taking your time and reviewing our property in Trip Advisor. We are dissappointed to know that you were unhappy with the roads that lead to our property and we have also acknowledged the same in all our earlier responses. We have not mentioned anywhere that we have an access through the tea factory although we are closely located to the same but the approach road is through the main road but the GPS guides you through the factory.Thanks for giving us an oppurtunity to explain the same. Also we would like to clarify that we are not a city hotel situated in the market crowd , we are secluded in a hill and could be reached by driving 1 km uphill. Also I hope it is understood that when all the reviews state that there is a good view from the property, we cannot be inside the town. We have enough facilities to take care of in case of emergency during the stay of any of our esteemed guest.
However we would like to welcome you on your next visit probably if the roads are repaired by the government and give us an oppurtinity to serve you. Many thanks for appreciating our building and location



Best Regards
Team Berry Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Excellent place to stay with family & for couples...View is simply superb....Rooms were superb with good interiors, LCD TV, Round the clock hot water, amicable staff, Food quality is good in restaurant but over-priced..If you want to have food in your room..15% service charge were levied on ordered bill appears to be very high....Room heaters were provided @ 330 Rs per night (not free of cost)...The biggest con of this place is horrible approach road...We can't call it as a road it is a rocky, muddy path way...other than this...our stay in berry hills was very good..Will surely visit next time...

Room Tip: Ask for Room Number 304. View is great..
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  • Stayed: May 2014, travelled with family
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Thank EshwarRao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berryhills, Owner at Berry Hills Resort, responded to this reviewResponded 16 May 2014

Dear Guest

Greetings from Berry Hills Resort ooty

Many thanks for taking your time and reviewing our property in Trip Advisor. We are really happy to know that you enjoyed your stay with us and also the service rendered by our staff. We shall definitely pass on your appreciation to them. With regard to the service charges and room heater charges , it is a common practice an all properties in ooty.

We are happy to welcome you on your next visit to serve you

Best Regards

Team Berry Hills

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Reviewed 11 May 2014

Great place to stay. Room 101 had an open lawn and great view. Food was good and service was excellent. The owner himself takes effort to meet the guests and take opinion. The road to the resort was not worth being called a road and that is the only negative point. Till the road is ready, they should send an escort from the main road for every guest.
Rajan TD

Room Tip: Room 101 is best
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  • Stayed: April 2014, travelled with family
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1  Thank RajanTD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berryhills, Owner at Berry Hills Resort, responded to this reviewResponded 16 May 2014

Dear Guest

Greetings from Berry Hills Resort ooty

Many thanks for taking your time and reviewing our property in Trip Advisor. We are happy to know that you enjoyed resort your stay in our property and many thanks for appreciating room No 101 in which you stayed near our open lawn. It s reviews like your that help us in enhancing our service to the future guests. Already our staffs are escorting the guest who visit our propert and your suggestion well taken

Many thanks for your appreciation of your overall stay. Looking forward to serve on your next visit.

Best Regards
Team Berry Hills

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Reviewed 10 May 2014

We stayed there for 2 nights on our trip to south India and felt nothing great or enjoyable about this place except beautiful aerial view of Ooty.
We booked online deluxe room and when we reached there we were given room with the view of restaurant (according to them only this deluxe room was available).Since there was no privacy and we can't even open the curtain of our room,we demanded another room.They told that another room is available by paying Rs 1000 more per night.We were stuck after booking online and were left with no other option.
I will say food is overpriced because the quantity of food is very less and you will have to order your dinner by 7 pm to be served at 9 or 10 or whatever time. Tea is of Rs 30 and plus tax.Since this resort is 3 km away from main road,so there is nothing nearby.You will not get even a auto-rickshaw or anything.
Staff are not very responsive.I have to call 3-4 times to get my room cleaned.
Rooms are neat,beautiful and well maintained.
I will not recommend this resort to anyone.

Room Tip: Demand for room facing aerial view of ooty.
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  • Stayed: May 2014, travelled as a couple
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2  Thank Mugdha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berryhills, Owner at Berry Hills Resort, responded to this reviewResponded 16 May 2014

Dear Guest

Greetings from Berry Hills Resort ooty

Many thanks for taking your time and reviewing our property in Trip Advisor. We are dissappointed to know that you were unhappy with the roads that lead to our property and we have also acknowledged the same in all our earlier responses.

We would like to clarify to the benifit of the future guests, that you had booked a deluxe room which is a base category room. The online site in which you had booked also clearly mentions that there is no view from deluxe rooms therefore we feel you were very much aware of the same prior to check in or you should have failed to read the same in the description of rooms. It is obvious that none of the hotels would provide an upgraded room without an extra charge, and that is what even our staffs have mentioned to you.

Also at this forum , we would like to clarify that we are a luxury property situated on a hill and it is left for the readers of this review to judge if Rs 30 for a tea is expensive.Most of the visitors visit us to enjoy the seclusion and serenity of the property away from hustle and bustle of the town. This property is for nature lovers and not for those who like to stay inside the town very close to the market.

Before clarification , I would like to appologise for the delay in cleaning your rooms.We had done a detailed investigation of the delay and it was noted that we request all our guests to handover their keys before leaving the property to clean the rooms since we do not open the rooms without the permission of the guest. I am sure you would admit that you had not left the keys in the front office and you wanted the cleaning once you reached the property later in the day during which time our staffs were cleaning other rooms and our housekeeping team has responded to you within ten minutes of your request and the same had been intimated to you as well.
We would like to welcome you on your next visit probably if the roads are repaired by the government and give us an oppurtinity to serve you. Many thanks for appreciating our building and location

Best Regards
Team Berry Hills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Berry Hills Resort

Address: 333 Old Ooty | Stone House Hill Post, Ooty (Udhagamandalam) 643001, India
Region: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
Ranked #6 of 168 B&Bs / Inns in Ooty (Udhagamandalam)
Price Range: £26 - £46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Berry Hills Resort 3*
Number of rooms: 20
Official Description (provided by the hotel):
Berry Hills Resort Ooty is an ideal leisure destination suitably located facing the picturesque ooty town and the blue mountains of the western ghats .The Resort is craftfully designed with mordern luxury and colonial antique style.The luxury resort is affordable and scenically located though not far away from the city centre. The resort is situated on a pristine environment on one of the many slopes of Dodabetta ( the highest peak of south india).The cool and calm surroundings of the lawns of Berry hills and the variety of birds to watch for makes a stay in Berry Hills a memorable one. The wooden flooring and private balconies from the superior rooms with amazing view of the western ghats as a complement would be a dream come true for an avid vacation. ... more   less 
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Also Known As:
Berry Hills Resort India/Ooty (Udhagamandalam)

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