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“Overpriced”
Review of Zest Danish Villa

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Zest Danish Villa
Certificate of Excellence
Thrissur, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Overpriced”
Reviewed 2 June 2014

Quiet place...Congested parking. Rs. 20 drinking water charged Rs.72....stayed for one night. Restaurant food was good. Since there are only 15 rooms.....not crowded.Staff was courteous. Need to improve the lighting in the room....

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BabuJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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90 reviews from our community

Traveller rating
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    41
    8
    1
    2
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57
22
Solo
0
Business
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
Kerala, India
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 April 2014

The location is good, with fantastic view. Very clean rooms with ample space to sleep for even a big family.Very prompt and courteous service. Evening music and campfire also giving new experience to city living children. Definitely recommend it ! Perfect short break away from the heat...

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elizabethCochin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 April 2014

We had a great time at this resort. Excellent location with fantastic views from the room. Breakfast was also very good & the service very polite & helpful. Definitely recommend it ! Perfect short break away from the heat...

Room Tip: Go for 2nd floor rooms- amazing views...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arch2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level 4 Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 April 2014

The resort is very well located - not too close to the city or too far. Just a couple of kilometers from the main city area. It boasts of a very nice play area for kids. The rooms are big for resort standards and are maintained very well. The best part of this place is the food. The food at this place is lip-smacking and request all guests to try out the restaurant in this resort. Resort staff are super nice and helpful to the guests. Overall, a nice place to be in Ooty.

Room Tip: First and second floor rooms will give you a good view of the city
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rajan2070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 25 March 2014

Overall a good property. The only shortcoming noticed was that restaurant was found to be empty always (except Breakfast time). Maybe because people prefer nearby market for snacks / busy in local sight seeings or rate at the property are high. Breakfast was served very late around 8:30 which hampers the programme.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Ramesh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 6 Contributor
166 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 2 February 2014

Poor location out of town, room was cold despite fan heater which had to be requested and, we were initially told, would be charged for.That didn't happen. Restaurant deserted, food was good. Credit card wouldn't work on check-out so we were told we would have to go into town to draw cash. That didn't happen either but had to use partner's card.
Would have preferred to not stop there.

Room Tip: Go somewhere else.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Donkeede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 January 2014

My husband is a club member at Zest and had a lot of good things to say about them and being a travel enthusiast, I agreed to stay at Zest Ooty. There were initial glitches during our stay. My husband had specifically asked for a room on the first floor and he was told it was available, but when we arrived we got one on the ground floor. This was a disappoinment as we were told it's available, then back- tracked and my husband had to have a harsh word with the manager.
However, the next day we were given the room of our choice. Since it is very cold in December, we had requested a room heater and got it too.
We also took the Spa activity to rejuvenate ourselves and relaxed well.
We took the breakfast and dinner combo during the last days of our stay as we were mostly hopping around Ooty during the majority of our stay. Buffet was good. They could however, provide room service with an Ala Carte menu. I believe the Ala Carte might not be feasible for them as they are a small property.

Overall, the rooms were excellent, view was good from the first floor and the staff very helpful provided you kept reminding them twice or thrice. You get hot water mostly but there were times when you had to wait for a while after one person has taken a bath.

The quality of service is very important in the hospitality industry. The management should take this into heed. When you have a brand name, customers expect more than clean rooms and good food. I could get clean spacious rooms and good food in other resorts in Ooty too. I believe that more than customer satisfaction, Zest Ooty could differentiate itself only on Customer delight with excellent service quality and friendly staff. There exists a thin line between providing privacy and at the same time being helpful when customers have a need. This is what makes good word of mouth and repeat customers.

Pros : Spacious and aesthetic rooms, Heaters on request, Good food in Buffet, Spa, activities for families

Cons: Must improve their customer service.

Room Tip: The first floor rooms offer a view of the hill tops and city. Rooms 1106-1108 also have privacy.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank The_Nomads424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zest Danish Villa

Property: Zest Danish Villa
Address: 30 Zest Danish Villa Sheddon Road, Ooty (Udhagamandalam) 643001, India
Region: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Spa
Hotel Style:
#5 Spa Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Zest Danish Villa 3*
Number of rooms: 15
Reservation Options:
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Also Known As:
Zest Danish Villa India/Ooty (Udhagamandalam)

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