My Travel Date: May 2013
Not all the time I document my travel experience I do it if the stay is either extremely good or bad. This time it’s for Extremely Bad & Not worth for the money.
I took a double Suite for 3500 + Taxes (4100 Rs) without any complimentary BF & Dinner. The Hotel itself located in the main city and very near to charring cross. This place is noisy and not having any scenic views at all I stayed In Room 701 & 702 from 11th to 13th May 2013. My anxiety for scenic windows got butchered seeing an ugly wall and till my checkout I kept my window curtains closed
My next surprise was Rates on the menu cards. First I was like’ Wowww’ seeing the long list of Indo Chinese & South Indian vegetarian dishes but the happiness survived for less than a minute seeing the rate attached but I expected a tasty food at least which is hard to get on Hill stations.
I prepared my family for a tasty hot south Indian breakfast and went to the hotel downstairs (GARDEN) but it was all disappointment. The place was small & crowded and we waited for almost 15 mins for someone to take the order. They market themselves for their ‘Idly’ prepared in kitchen but it was horrible, Chutney gave me a feel as if the cook had never tasted a good chutney in life and sambar was watery throughout my stay.
We had no other choice for dinner as the city sleeps soon and we went for early dinner at 7 expecting better service with less crowd. As expected there was no else when we went and still nobody came to take the order and I need to walk to the kitchen supervisor for sending someone.
Next day I decided to take Tandoori as the name of the hotel (Chandan INDO- Chinese) gave me a feel that this ppl could be an expert on that. My family didn’t want to take risk and went with south Indian kitchen itself. I took my father alone just to accompany me. Here also I was made to wait for 15 mins to take order as if it’s their best practice. I ordered 1 Butter nan, Dum aloo Punjabi & Mushroom pulav. After some time I got the Butter nan & Dum aloo (Which is not actually dum aloo we tasted and it’s their own version), I was quiet blank seeing 6 pieces for single butter nan added but I made a mistake of assuming large in quantity, after some time I felt I can’t take the Pulav and tried cancelling it. To my surprise they said its 2 butter nan for 1 ordered and justification provided is 2 ppl sitting in the table which is the silliest reasons I have heard. I tried tasting the mushroom Pulav but I can’t go after 2 spoons which is tasteless and over garnished with cashews. For my surprise the bill was around 750 for these 3 items. Totally not worth.
After my dissatisfied dinner, I went to reception to checkout 1 of my room out of 2 for cost saving on last day. Please note all the receptionist were giving me a feel like bouncers and they talk without any smile and empathy to you. Where the hell is the customer service I am expecting for the 8K I am paying for 2 rooms per day? Are they really trained?
On the last day the bill amount for our breakfast was incorrect which I tried highlighting the server, but he couldn’t get it immediately and went furious and rude to me. By that time I got used to their hospitality & poor customer service made me to explain politely again and made them understand.
All the housekeeping motive is to get tips and over pour their courtesy on you which is kind of embarrassing and weird.
Rooms were cozy, clean bathrooms, 24 hrs hot water but that’s not enough for the tariff they get. Definitely not worth and won’t suggest anyone.
- Official Description (provided by the hotel):
- Nahar hotels has been established in 1978, Renovating and updating the ambiance and amenities to the latest trends has always been our priority. Do visit our Sidewalk cafe which has been featured on Highway on my plate series(on NDTV). Do not miss our Indian speciality restaurant called Chandan and the South Indian coffee shop called the Garden Restaurant. ... more less
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- Also Known As:
- Nahar's Nilgiris Hotel India/Ooty