Had a good time at this resort... the cottages are good, spacious...a true experience of victorian style of living. Would like to specially mention about the lawns and flowers...well maintained and thus, add to the beauty of this resort.
Location: This is located on top of a hill, about 1 km from the main bus stand. The pathway is a steep hill slop and most auto drivers ask for about 80 to 100 INR for a one sided journey uphill. However, you may get a bargain at 60-70 INR if you are lucky to find a decent and honest auto driver. The resort has a very peaceful environment with birds chirping and offers exceptional scenic views.
One should go for classic cottage/vintage cottage as they actually offer the true Victorian experience (not the rustic cottage). There are many Victorian paintings which add to the old world charm. Even the furniture appears to be from the same era.
The staff is fine but not that cooperative and proactive. The staff works mostly in reactive mode. The general manager speaks very less. The staff will express their inability with small things.. apart from a few individuals who feel happy to help.
The lady who takes care of the pathways is always smiling and wishes the guests. (Keep up the Good Work lady!!).
Restaurant serves tasty food at decent prices. The service is slighly on the slower side. Can be improved further.
Room service should be improved.
We had a horrible experience during our stay when our room got filled with smoke at night as the chimney serving as the outlet of the fireplace was clogged up. This was a horrible choking experience, after which the manager on duty agreed to change our room but not without 30 minutes of late night argument.!! They should be a little more considerate towards their guests. Accidents happen, but you got to empathize with your guests.
Pros : Peaceful atmosphere, serene views, greenery, beautiful laws, spacious rooms.
Improvement Areas: Service standards, in-room fireplace (one hour only) and room heater are on a chargeable basis !! (Strange for a cool place like ooty),
Overall it was a good experience and would recommend this hotel to others.
P.S.:- Don't go for a rustic cottage unless you have a serious budget constraint.
- Also Known As:
- Kluney Manor Hotel Ootacamund
- Kluney Manor India/Ooty (Udhagamandalam)