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“Ooty 3 days & 2 nights in heaven”

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Ooty - Elk Hill, A Sterling Holidays Resort
Certificate of Excellence
Ras Al Khaimah, United Arab Emirates
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Ooty 3 days & 2 nights in heaven”
Reviewed 6 December 2013

It was nice trip & stay - it was off time but the rooms are very Clean like our own home and the staff were superb in service & the way they behave. Also they allowed our kids free stay & food. The breakfast was amazing & service too. Next time I want visit Ooty & will prefer to stay in Elk hill only

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ajoy333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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668 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • English first
  • French first
  • Any
English first
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 December 2013

I went to Ooty last weekend (30th December 2013). After checking on Internet for Hotel rates, i found that Sterling Holidays Resort (Elk Hill) was charging around Rs. 2192/- per day and i had decided that we would be staying in Sterling Holiday resort.

Shockingly when i reached the hotel, i was told that you will be charged Rs. 6500 + taxes for 2 days as they have different rates for online and reception. I even told the person at the reception that it is not correct to charge too much as we are coming directly to the hotel. They did not entertain that and i left the hotel disappointed.

Stayed December 2013, travelled as a couple
Helpful?
5 Thank Narayan29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eindhoven, The Netherlands
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 November 2013

Okay! So , i happened to read all the reviews here about how badly Sterling Elkhill is maintained and how they had a horrid stay! I beg to differ here...
When i called up the hotel staff and asked for a reservation, they warned me that its not a renovated property like the Sterling Fernhill but it is still well maintained. I decided to try out the Elk hill experience and trust me..It was great! I would have regretted if i had decided to look for refuge elsewhere.
We stayed in Elkhill for 2 nights ( 15th - 17 th November 2013)
The resort entrance was nicely done up with flowers and some brilliant landscaping! We were 6 of us and we stayed at the twin apartment. The rooms were huge and squeaky clean! We tried the breakfast buffet and i thoroughly enjoyed the spread! The holiday activity center at the basement is highly recommended for anyone who loves board games and craft work! Excellent service by the staff. They were courteous!
I understand that its an old property but they have maintained it well. Renovation has just begun but it doesnt really affect the tourists in any way! Minimal disturbances must say!!! I am sure it would be even better after the renovation! Hoping to make a trip yet again post renovation! :)

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Vinijose777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 12 November 2013

Sterling Elkhill is still not renovated property of Sterling Holidays at Ooty. Resort is big with lot of open space but lack of maintenance clearly leaves a bad taste on our mind.
Stayed in 1 BR apartment, which was quite spacious but old fashioned.
Restaurant food was average quality and repetitive. Holidays activities were decent and staff suggested us few good sight seeing options.

Will like to visit, only IF the resort is fully renovated to modern standards.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Preeti2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Ooty - Elk Hill, A Sterling Holidays Resort, responded to this review, 14 December 2013
Dear Madam,

Greetings from Sterling Holidays!

Thanks for sharing feedback on your holiday experience at Ooty – Elk Hill. We are glad to hear that you enjoyed Holiday Activities at the resort and sight –seeing suggested by the staff.

We have noted your concerns regarding maintenance and food quality and have shared them with the resort management.

You may have noticed that we have begun the process of renovating Elk Hill. We would also like to bring to your attention that Sterling is in the process of renovating all its resorts. Currently 3 of our resorts have been completely renovated and transformed to high standards. These resorts are Kodai – By The Lake, Munnar – Terrace Greens and Ooty – Fern Hill. Work across all our resorts is also underway and we hope to complete the renovation and upgradation of all rooms over the next 18 months or so.

We hope you will holiday with us again and give us the opportunity to showcase our commitment to delivering memorable holidays.

Sincerely,
The Sterling Holidays Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

It was a niece experience of staying at OOTY.Resort it at height away from city hub-bub.One can have scenic look of OOTY from the resort.Entrance of resort was awesome full of flowers, landscaping is good.Buffet dinner was tasty and good.Breakfast menu was also niece.Reception on arrival was traditional .Overall niece experience of staying.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
2 Thank Anuja J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 11 November 2013

We had booked 2 BR room for our family trip (3 nights) during Oct'13. I agree with some of earlier reviews that location and size of the resort is good but "Very Bad infrastructure and poor service from staff".
2BR room given to us was complete run-down and was in urgent need of renovation. House-keeping did not clean the room properly, we needed to complaint to get it done.
When we complaint of service lapse to front office or reception people, they seems not too interested in it as it is regular or daily affair for them. Restaurant serves decent food but it is pricey for the ambiance.
We have been fooled by sterling's management and their careless behaviour towards members. Will never visit this resort again....

Room Tip: 2 BR rooms are worst unless they are renovated
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MasterBlasterMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Ooty - Elk Hill, A Sterling Holidays Resort, responded to this review, 21 November 2013
Dear Sir/Madam,

Greetings from Sterling Holidays!

Thank you for taking the time to post your feedback. First, we would like to assure you that our members are very valued and we are saddened that we were unable to deliver a memorable holiday to a valued member like you.

You may have noticed that we have begun the process of renovating Elk Hill. We would also like to bring to your attention that Sterling is in the process of renovating all its resorts. Currently 3 of our resorts have been completely renovated and transformed to high standards. These resorts are Kodai – By The Lake, Munnar – Terrace Greens and Ooty – Fern Hill. Work across all our resorts is also underway and we hope to complete the renovation and upgradation of all rooms over the next 18 months or so.

Please be assured that we are closely investigating the issues you faced with service by our staff as this should not happen. Please do accept our assurance that such issues are an aberration and not the norm.

Sincerely,
The Sterling Holidays Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kochi (Cochin), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 November 2013

I stayed with my family of 6 and had 3 junior suites booked.

To start with, please dont try to find the place with Google navigation. There are so many small routes to the place. You might end up in a narrow passage if you are going to rely on Google navigation.. Roll your windows down and ask the locals for 'Elk hill'. Being a pretty old hotel from Sterling, almost everyone knows the place.

The reception area is good. Half enclosed, half open with a lot of sitting space and crew of cordial staff.. You will feel home. The rooms were also clean and attractive. There is enough common space and an activity room in the resort itself.

The room service is pretty slow. We had to keep on calling them to get the food served in 45 minutes. The worst part was the house keeping section. The geyser was not working in the 2 out of 3 rooms we booked. I had to call them thrice and it took 45 minutes for them to finally reach us and another 30 minutes to get it repaired. And they could repair the geyser at one room only. Since the check out time is kept as early as 10 AM, we had to rush to get ourselves ready.

The breakfast was good. But the ambience at restaurant, we felt, was too dull. So was the wash area.

Altogether we felt that it was a pleasant stay, except for the geyser malfunctioning. But there is scope for a lot of improvements at the place. Having kept the tag of Sterling group of hotels, the line that separates the level of expectation as a customer/ guest and the satisfaction he gets is too broad.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ajay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Ooty - Elk Hill, A Sterling Holidays Resort, responded to this review, 21 November 2013
Dear Sir/Madam,

Greetings from Sterling Holidays!

Thank you for your compliments on the staff behaviour and facilities at Ooty – Elk Hill. we have taken note of the issues highlighted by you and we will address these to ensure that no guest faces such inconvenience. .

We thank you for taking the time to provide your feedback. It helps us in our constant endeavour to deliver the best service to all our members and guests. We look forward to your holidaying with us again. serve you better.

Sincerely,
The Sterling Holidays Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ooty - Elk Hill, A Sterling Holidays Resort

Property: Ooty - Elk Hill, A Sterling Holidays Resort
Address: No 25 Ramakrishna Mutt Road | Elk Hill, Ooty (Udhagamandalam) 643001, India
Region: India > Tamil Nadu > The Nilgiris District > Ooty (Udhagamandalam)
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Ooty (Udhagamandalam)
#2 Top resorts Hotel in Ooty (Udhagamandalam)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ooty - Elk Hill, A Sterling Holidays Resort 4*
Number of rooms: 116
Official Description (provided by the hotel):
Sterling Holidays Elk Hill is a small and tranquil set up with incredible views of the surrounding hills and valley. Amid lofty Nilgiri peaks and low passing clouds, the sloping roofs and terracotta tiles of the resort emerge and vanish. As you look out on the Ooty valley from your room’s balcony or sit-out, time seems to stand still. ... more   less 
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Ooty - Elk Hill, A Sterling Holidays Resort India/Ooty (Udhagamandalam)

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