I had booked my guests, a rather critical couple, into Hotel Rashmi at Agra. And I booked them hours before they reached Agra.
My only lead to the quality of this hotel was Tripadvisor's ratings and its reviews.
They returned to Kolkata this afternoon and their first reaction upon arrival was "Agra & Hotel Rashmi was the finest experience on this trip".
They agreed that it was a hotel low on frills. But it was a hotel overflowing in warmth and caring and the driving force behind this great feeling was Rashmi, herself.
When asked to point out at least one fault or bad experience, they said "If this hotel does not change its character and if Madam Rashmi still takes the direct care that she did this time, we don't want to stay anywhere else".
We run a Health Tourism business. Word of mouth is our most effective publicity. This couple will be returning to their country tomorrow and I am sure they will boost our image as organisers and facilitators, mainly because of Rashmi and her hotel.
Thank you so much, Rashmi, and thank you Tripadvisor for this wonderful lead.
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