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“Not the normal Radisson Standard”

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Radisson Blu Agra Taj East Gate
Ranked #10 of 145 Hotels in Agra
Switzerland
Level Contributor
359 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 1,317 helpful votes
“Not the normal Radisson Standard”
Reviewed 19 November 2013

This is a poor excuse for a Radisson Blu Hotel. Mostly because of bad Management. We made our Reservation for 2 rooms 8 months Prior to Arrival. As we arrived the Manager tried to tell us he had a Problem with rooms and will be prepared to 'UPGRADE' us to a two bedroom Suite with two bathrooms. Well, when he showed us the Suite, it was simply a one bedroom Suite and a living room where they will put in a Divan bed. We told him that his 'upgrade was actually a 'downgrade' and insisted on the two rooms as confirmed. He gave it to us, but a lot of valuble time was wasted of our short stay in Agra. The rest of the staff including the Restaurant and Bar staff, were all fairly incompetent and unfriendly but this I also blame on bad Management. The Overall standard of the Hotel is more lower three star than what we are used to for a 4 Star Raddison Blu Hotel. I can not recommend this to anybody even though it is conveniently Close to the Taj Mahal. There are far better Options in the City.

Room Tip: .Try the ITC Mugal Hotel. Great Location and gorgeous Hotel
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Frequenttraveler031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this review, 20 November 2013
Dear Valued Guest,

At the outset I would like to thank you for your feedback on your recent stay at the Radisson Blu, Agra!

It is with great concern I have made a note of your comments on the overall quality of services at the hotel. I would like to profusely apologize for inconvenience caused to you upon check in. We do take great care that our esteemed guest don't face any inconvenience, so on this occasion an acceptable standard has clearly not been met, and we have not succeeded in meeting your expectations.

Customer feedback has always been an integral part of our learning curve ,understanding and catering to the needs of the esteemed guests. We would like to know what we did right and where we went wrong? I would like to assure you that matter has been taken up most strongly with the concerned department heads and necessary amends have been made to avoid the reoccurrence of such incidents.

Please may I request you to accept this as a deviation from our normal standards and request you to view this incident in isolation and not let it mar your impression of our hotel.

Thank you once again, for your valuable time and consideration. Assuring you of the best of attention and service at all times.

Warmest Regards
Harpreet Vohra
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,826 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
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Yomitan-son, Japan
Level Contributor
194 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 18 November 2013

The perfect hotel to end our trip in India and its convenience to the Taj Mahal. The hotel staff was exceptional and friendly while restaurant offered quality local and western styled food. The stay in the Radisson exceeded our expectations and we would not hesitate to stay there again. Thank you!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this review, 20 November 2013
Dear Valued Guest,

Greetings from the Radisson Blu, Agra!

Thank you for the appreciative comments about our team and our hotel. We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better.

We look forward to welcoming you back to your home in Agra!

Warmest Regards
Harpreet Vohra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southend-on-Sea, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 November 2013

We stayed here for two nights as we wanted to get to the Taj Mahal early. Unfortunately, we became ill before we arrived and spent most of our time in our amazing room, which the hotel kindly upgraded to a Business room. They were very helpful and also arranged for a Doctor to visit us in the room and he arrived within 30 minutes.
On our final day we managed to get out of the room and visit the Taj, the hotel is excellently situated and you can walk to the east gate ticket office.
I would highly recommend this Hotel if visiting the Taj.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this review, 20 November 2013
Dear Valued Guest,

Greetings from the Radisson Blu, Agra!

Thank you for the appreciative comments about our team and our hotel. We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better. I hope you are feeling much better now and that you would have recuperated fully.

We look forward to welcoming you back to your home in Agra!

Warmest Regards
Harpreet Vohra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 November 2013

We only stayed one night in this hotel but is was very nice.
We were welcomed by the staff and each received a silk scarf.
Our room was spacious and we even received a cake and a bottle of wine.
Dinner was in the hotel, where we were entertained by Mr. Nabab, dressed in typical Indian clothing. Very interesting and fun. The food was absolutely fantastic. The chefs adjusted the dishes according to the guests' wishes, i.e. somewhat spicy but not burning hot. We had chosen two different meals and exchanged between the two of us. Everything was delicious and beautifully presented. We were very close to the Taj Mahal, which was a bonus! As for the Taj.... there are probably more than enough awesome reports on that.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne-Marie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this review, 20 November 2013
Dear Valued Guest,

Greetings from the Radisson Blu, Agra!

Thank you for the appreciative comments about our team and our hotel. We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better.

We look forward to welcoming you back to your home in Agra!

Warmest Regards
Harpreet Vohra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
1 review
Reviewed 17 November 2013

Excellent location for what we needed it for, a visit to Taj Mahal of course. From the time of arrival to departure our time there was wonderful. Reception staff exceeded expectations, same applied to staff at the pool and restaurant staff were exceptional. The chef on that night cooked a special dish for my niece when she said that her meal was a bit too spicy. Breakfast was superb. Room was very comfortable and Wi-Fi was very good!!! Interior décor is stunning!!.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheekynor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this review, 20 November 2013
Dear Valued Guest,

Greetings from the Radisson Blu, Agra!

Thank you for the appreciative comments about our team and our hotel. We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better.

We look forward to welcoming you back to your home in Agra!

Warmest Regards
Harpreet Vohra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 November 2013

We stayed at the Radisson Blu Agra Taj East Gate for one night. After a long day of driving and seeing the beautiful Taj Mahal, we headed to the hotel. It is very nice and clean from the outside. As we walked in, we were warmly greeted and check in was painless. The rooms were very spacious and clean. Once inside the hotel, you wouldn't think you were in India! For dinner we headed down to the restaurant inside the hotel called "Dawat-e-Nawab". We were just checking out the menu when a man dressed like a Indian King came over and started talking to us. He was the most charming man. He never pressured us to come into his restaurant but we were so mesmerized by his personality and kindness that we decided to try it. And let me tell you....we did not regret it at all!! This place is amazing! One of the best experience on our India trip after 25 years of being overseas.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JKs_Travels2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this review, 20 November 2013
Dear Valued Guest,

Greetings from the Radisson Blu, Agra!

Thank you for the appreciative comments about our team and our hotel. We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better.

We look forward to welcoming you back to your home in Agra!


Warmest Regards
Harpreet Vohra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
98 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 November 2013 via mobile

A real exotic indian taste to their menu...after a royal introduction of Mr. nabab the local hostess...we were submitted to a row of Indian dishes to include. Lentil kabab, yogurt kabab with mango, orange and mint dressing. lamb soup and subsequent dreamy dishes all worth the best mark for service and taste. ...just on the eastern gate of tach mahal.
What I say? Chapeau!
..

Stayed November 2013, travelled on business
Helpful?
Thank abe s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this review, 20 November 2013
Dear Valued Guest,

Greetings from Radisson Blu, Agra!

Thank you for your excellent review. The team is excited looking at your fantastic feedback & I am sure this will motivate them further to deliver high levels of guest satisfaction.

Thank you once again. It will be our distinct privilege to serve you in the future.

Warmest Regards
Harpreet Vohra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Agra Taj East Gate

Property: Radisson Blu Agra Taj East Gate
Address: Taj East Gate Road | Near Shilpgram, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 145 Hotels in Agra
Price Range (Based on Average Rates): £
Hotel Class:5 star — Radisson Blu Agra Taj East Gate 5*
Number of rooms: 142
Official Description (provided by the hotel):
Agra has had an elaborate history of heartfelt hospitality. To give the perfect blend of modern feel and old generosity, Radisson Hotel Agra, Taj East Gate Road is dedicated to its brand. It is one of the world’s foremost complete service hotel companies owned by Carlson Hotels across the world. Radisson Hotels are devoted to bring advanced, superlative service along with product excellence enveloped in authentic warmth for all the travellers. Marvellously structured with chic & contemporary design, Radisson Hotel Agra, Taj East Gate Road is replete with all the grand services. Located in the heart of the business and leisure precincts, within walking distance to the Taj Mahal of 01 Km, it is perfect amalgamation of young and fresh elements in every bit of it. With contemporary architecture, warm hospitality and its convenient location, the hotel is sure to please both business and leisure traveller. It offers 141 well appointed rooms & suites. It understands the leisure of fine dining and to satiate the travellers, it has 6 F&B outlets including Latitude - the 24 hour coffee shop, Liquid Lounge - the bar, tea lounge, pool side bar, 24 hour in-room dining, club lounge services and recently launched Nawabi cuisine specialty restaurant - Daawat-E-Nawab. Radisson Hotel Agra also creates outstanding, unique events of relaxed elegance, style and perfection. Its meeting rooms provide more than 5,500 square feet of space ideal for corporate business meetings, board meetings, social events or private dinners for up to 500 guests along with 32000 sq. ft. clear space with beautiful landscape and separate entry and exit. A choice of contemporary or heritage styled rooms along with our new five-star meeting facilities makes the Radisson Hotel Agra Taj East Gate Road one of the leading hotels in Agra. It also has all the other facilities required for any traveller like Alive - The Spa, Alive - The Salon, Alive - The Health Club, Let’s Play - the kids’ room and swimming pool where one can connect with oneself. Experience revival through rest, relaxation and rejuvenation like never before at Radisson Hotel Agra, Taj East Gate Road. It offers courtesy transfer to Taj mahal on request and other concierge services like travel desk, boutiques, business centre, valet service, parking, laundry, doctor on call and foreign exchange. ... more   less 
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