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“Nice Property, Not so nice Service”

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Radisson Blu Agra Taj East Gate
Ranked #9 of 143 Hotels in Agra
Reviewed 4 August 2014

The hotel is beautiful, the rooms are excellent. Overall service was mediocre to bad.

- I booked a "package" through makemytrip.com that included evening lounge access but the hotel would not honor it. After 1 hour of discussion they finally conceded.
- I called for someone to help with the luggage and then had to call again twice. What took 30 mins should have taken 5.
- The pool guy told me that I could not go into the pool since I did not have proper swimming clothes on- and I did have swimming trunks on, except that the US ones are more decent and come upto the thighs so clearly he made a mistake but took a lot of convincing before he would admit it.
- Food was very very mediocre. 2-star food.
- We were taking photos beside the lounge at about 10 in the night when one of the hotel staff got up and started switching off the lights in that area - very inconsiderate. It could have waited 5 mins more.

I would have given it 2 stars but to be fair but nudged it up a star because
- Property is excellent
- Rooms are good
- Kids enjoyed it
- Access to Taj was great

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank rajiv_totlani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,266 - 2,272 of 4,035 reviews

Reviewed 4 August 2014

Loved the interiors of the room and enjoyed the swimming pool on 2nd level. Enjoyed the evening in the Ground level Pub with the extremely good service by the bartender. We entered the pub little late so he let us enjoy till 12 and gladly politely shifted us to the dinning hall which he said is 24hours functional. Ordered a Club Sandwich and couple of pints which lasted till 1:30AM.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Tushar Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Once again Radisson Blu lived up-to its name and reputation. This time it was Agra, the hotel located strategically on the eastern gate of Taj Mahal, one of 8th wonder of the world. Since we opted for Summer Chill Package hence it was a wonderful experience and enjoyable stay in the hotel. Very well appointed and spacious room, smiling and accommodating staffs, free 2-pints of chilled beers (per person) by the pool side, free unlimited lemon ice tea, kid zone, free hi-speed internet, good buffet spread in dinner and breakfast and the most appreciated complementary cake for my wife’s birthday which was a pleasant surprise for my wife that made it more memorable. The hotel also offered free shuttle services (to & fro) to Taj Mahal. Even my car, in valet, was washed and cleaned.

Just one small disappointment with respect to the services as it was delayed few times may be due to huge rush over the weekend but overall very comfortable and pleasant stay.

Room Tip: Try to get a complete package, like summer chill package, as it included stay, free 2-pints of beers...
See more room tips
  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Inderpreet1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014 via mobile

This hotel is situated near the Taj. Excellent location. Nice staff. Most importantly g8 food. Have dinner in their indian restuarant and the food is exceptionally good. Also they have a kids club which comes in handy with kids.

Stayed: July 2014, travelled with family
Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this reviewResponded 15 August 2014

Dear Valued Guest,

It was a pleasure to have you stay at The Radisson Blu, Agra recently. Thank you for taking the time to review us on TripAdvisor.

Our endeavour is to offer excellent accommodation, food and prompt service to all our guests and my team and I feel privileged that you have considered writing this review.

Thank you for your patronage and we look forward to the opportunity of welcoming you back to The Radisson Blu , your home in Agra.

Warmest Regards

Harpreet Vohra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

Its the closest to the Taj Mahal with a 5 minute auto ride to the magnificent monument.

Its the Trendiest in the beautiful city and a chain which has given us the finest properties in India.

Its the service which made all the difference and made our stay more enjoyable and worthwhile

Kids have their own activity area and kiddie pool, adults their own pool and gym and various other activities

Rooms are large and spacious and modern bathrooms and we were given a free upgrade which made our stay more pleasant.

The best part for me was the dinner at their Indian restaurant and the morning breakfast buffet.
Loved every dish served out there and cant wait to get back there again...

This one is a sure winner with its location, food, service and top it all with its fabulous rates!!!

Room Tip: Pool Facing top floor rooms
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank IndiaTravelfreak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this reviewResponded 15 August 2014

Dear Valued Guest,

It was a pleasure to have you stay at The Radisson Blu, Agra recently. Thank you for taking the time to review us on TripAdvisor.

The team is excited looking at your fantastic feedback and I am sure this will motivate them further to deliver high levels of guest satisfaction. Thank you for your excellent review.

It will be our distinct privilege to serve you in the future.

Warmest Regards
\
Harpreet Vohra
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

The hotel was an oasis after a weary travel from Delhi to Agra. A fantastic place to stay and a good food to go with. The kids loved the stay and the facilities. Service was up to mark. The rooms are spacious and the beds very comforting.

Room Tip: Ask for rooms overlooking the pool
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Sridharchari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this reviewResponded 15 August 2014

Dear Valued Guest,

It was a pleasure to have you stay at The Radisson Blu, Agra recently. Thank you for taking the time to review us on TripAdvisor.

We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our hotel.

We look forward to welcoming you back to your home in Agra!

Warmest Regards

Harpreet Vohra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

We stayed for 1D/N and it was just great. Rooms are perfect (though I wished for more picturesque view) and the extra bed provided was just as comfortable as the main bed. The Spa service is a must try. I tried the head massage and it was very stress relieving.
The brunch was delicious.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank ChandruFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVohra, General Manager at Radisson Blu Agra Taj East Gate, responded to this reviewResponded 15 August 2014

Dear Valued Guest,

It was a pleasure to have you stay at The Radisson Blu, Agra recently. Thank you for taking the time to review us on TripAdvisor.

We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our hotel.

We look forward to welcoming you back to your home in Agra!

Warmest Regards

Harpreet Vohra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Agra Taj East Gate

Address: Taj East Gate Road | Near Shilpgram, Agra 282001, India
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 143 Hotels in Agra
Price Range: £63 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Radisson Blu Agra Taj East Gate 5*
Number of rooms: 142
Official Description (provided by the hotel):
Agra has had an elaborate history of heartfelt hospitality. To give the perfect blend of modern feel and old generosity, Radisson Hotel Agra, Taj East Gate Road is dedicated to its brand. It is one of the world’s foremost complete service hotel companies owned by Carlson Hotels across the world. Radisson Hotels are devoted to bring advanced, superlative service along with product excellence enveloped in authentic warmth for all the travellers. Marvellously structured with chic & contemporary design, Radisson Hotel Agra, Taj East Gate Road is replete with all the grand services. Located in the heart of the business and leisure precincts, within walking distance to the Taj Mahal of 01 Km, it is perfect amalgamation of young and fresh elements in every bit of it. With contemporary architecture, warm hospitality and its convenient location, the hotel is sure to please both business and leisure traveller. It offers 141 well appointed rooms & suites. It understands the leisure of fine dining and to satiate the travellers, it has 6 F&B outlets including Latitude - the 24 hour coffee shop, Liquid Lounge - the bar, tea lounge, pool side bar, 24 hour in-room dining, club lounge services and recently launched Nawabi cuisine specialty restaurant - Daawat-E-Nawab. Radisson Hotel Agra also creates outstanding, unique events of relaxed elegance, style and perfection. Its meeting rooms provide more than 5,500 square feet of space ideal for corporate business meetings, board meetings, social events or private dinners for up to 500 guests along with 32000 sq. ft. clear space with beautiful landscape and separate entry and exit. A choice of contemporary or heritage styled rooms along with our new five-star meeting facilities makes the Radisson Hotel Agra Taj East Gate Road one of the leading hotels in Agra. It also has all the other facilities required for any traveller like Alive - The Spa, Alive - The Salon, Alive - The Health Club, Let’s Play - the kids’ room and swimming pool where one can connect with oneself. Experience revival through rest, relaxation and rejuvenation like never before at Radisson Hotel Agra, Taj East Gate Road. It offers courtesy transfer to Taj mahal on request and other concierge services like travel desk, boutiques, business centre, valet service, parking, laundry, doctor on call and foreign exchange. ... more   less 
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