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Orient Taj
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Reviews (1,557)
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Reviewed 1 June 2014

very nice property with well maintained gardens and swimming pool.Food served was very tasty but the staff seems to be untrained for a 5* property.Need some more maintenance as the door lock flap was loose and wash basin was cracked.

Room Tip: this hotel is value for money....great hotel with nice food but the courtesy of staff is missing which is the basic expectation of a visitor. Better professional training can give repeated business,need to learn from the TRIDENT.
  • Stayed: May 2014, travelled as a couple
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1  Thank PCHADHA123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this reviewResponded 5 June 2014

Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation. We will definitely work on improving upon our negatives.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2014

This so called 5-star hotel and certified a luxurious hotel in agra, is anything what it claims to be. During our stay for a business trip, we experienced unclean bathrooms (with mosquitoes and cockroach welcoming you), mosquitoes in the room, uncontrolled air temperature (its either too hot or too cold). However the hotel staff is cordial. The gym is good.

  • Stayed: April 2014
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3  Thank rmajumdar22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this reviewResponded 10 June 2014

Dear Ms. Majumdar,

It was a pleasure to have you stay at Wyndham Grand Agra recently and thank you for taking the time to review us on Tripadvisor.

It is very important for us to get the constructive feedback which does not only give us the opportunity to address the issue, and find a way to fix the problem, it also demonstrates your desire for our hotel to improve in our service to you and all of our Guests.

Let me offer my apologies for the situation you encountered. This is something that we try to avoid but, obviously, we sometimes fall short of the mark despite all our best efforts in satisfying the needs of every Guest. After all, it is the Guest’s point of view that is most important to us.
Let me also share a fact with you that we have not noticed or received any feedback from the other guest on Cockroaches in the bathroom however corrective treatment is done on the basis of your feedback.
As property is spread over in 18 acres , there is a team of expert who handles the pest control and your feedback has been shared with them as well .

All the rooms is having electronic console from where you can increase or decrease the temperature up to certain limit , change the lighting mode etc .

I shall pass on your appreciation to team member and I am sure this will motivate them further in their drive to exceed guest expectation.

Do let us know if you are planning for another trip to Agra and I assure you of exceeding your expectations on your next visit.

Warm Regards,
Wyndham Grand Agra Team

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Reviewed 31 May 2014


Very nice hotel with old world charm in convenient location, Staff was very helpful and room was very comfortable. I Would definitely stay there again with my family.
We were there during the heat of the summer. Breakfast, lunch and dinner were served each day with great choices.

  • Stayed: May 2014
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2  Thank Vyaghra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this reviewResponded 1 June 2014

Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Tripadvisor.

The team is excited looking at your fantastic feedback and I am sure this will motivate them further to deliver high levels of guest satisfaction. Thank you for your excellent review.

It will be our distinct privilege to serve you in the future.

We are proud to have you as an ambassador of Wyndham Grand Agra and look forward to welcome you back soon!

Thank you and warm regards,
Wyndham Grand Agra Team

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Reviewed 31 May 2014

It was a wonderful stay in wyndham grand ... last week along with my family...
Beautiful property with an eye catching interior.. mouthwatering food with fantastic services...

It was a life long experience.. perfect hotel to experience the mughal royality...

Must visit....

  • Stayed: April 2014, travelled with family
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Thank nisha529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this reviewResponded 1 June 2014

Dear Guest,

Thank you for sparing your time for updating your experience on Tripadvisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. We are happy to note your culinary experience as well in the restaurant.

It is our constant endeavour to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have on us.

We look forward to the opportunity of welcoming you back.

Thank you and warm regards,
Wyndham Grand Agra Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

Stunning architecture! Most impressed with the furnishings and gardens. The rooms are spacious. Breakfast was very good. Lovely swimming pool. Staff is very courteous. We enjoyed our stay at this hotel.

Room Tip: Garden facing room
  • Stayed: April 2014, travelled with family
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Thank Logie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this reviewResponded 1 June 2014

Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Tripadvisor.

We are delighted to read such encouraging comments for the hotel and the team who are equally pleased with your feedback and join me in thanking you. The hotel is located very close to the iconic monument of Love- “Taj Mahal.” After a day of exploring historical sites, relax in the spa or outdoor pool and dine at one of our restaurants .

We look forward to the opportunity of welcoming you back on your return visit to Wyndham Grand your home in Agra.

Warm Regards,
Wyndham Grand Agra Team.

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