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“Revival of Mughal glory !”
Review of Orient Taj

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Orient Taj
Ranked #106 of 143 Hotels in Agra
Agra, India
Level 6 Contributor
107 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Revival of Mughal glory !”
Reviewed 10 July 2014 via mobile

The hotel is beautifully planned as a combination of the traditional and the modern. The courts named after Birbal, jahangir, anarkaki n jodhabai and the beautiful restaurants and bar remind the Mughal era. The lobby and the rooms are spacious. The pool and the Rajasthani segment 'mharo gaon' are attractive though not much activity was going on due to the off-season. The staff was courteous. The only drawback was the service which was quite sluggish for most part of the day. For a glass and the laundry bag and also for the plumber, we had to call thrice to the housekeeping. We were three persons, belonging to Agra itself n our purpose of hiring the hotel was to relax for a day n beat the heat .so we stayed in the hotel for most of the time. The breakfast was quite fine. The breakfast restaurant 'zaika' was spacious and grand. Overall the hotel deserves a visit if only the service is paid attention to.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shaileshsrivastava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 16 July 2014
Dear Mr. Shrivastava,
Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.
We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation.
We are distressed by the fact that we could not come up to your expectations in some areas.
We apologize that services in some areas was not up to your expectation.
We have already shared your feedback with the team and assure you of exceeding your expectations whenever we get the chance to serve you again.
Apologies for letting you down in certain aspects.

Once again I regret your disappointment and I hope that in time you will allow us the opportunity to serve you and to meet your expectations.
We look forward to the opportunity of welcoming you back.

Regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (330)
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English first
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 5 July 2014

Booked 2 executive rooms 28-29Jul 2014 through agoda.com and hotel as such is ok but lacks in services. The Reception desk is small and takes long in checking in something which is not expected from 5 Star Serviced Hotel. The hotel corridor has plastic chips coming out and even the room has same problem. We were told that the hotel charges Rs 2000 for child above 5 years and offers extra bed/cot which unfortunately was not offered inspite of paying extra amount. The restaurant was full being weekend and could see so many guests waiting for their turn to get seats available and this was very unprofessional. If the hotel had the record of number of guests staying so accordingly provisions should have been made in alternate restaurant which were kept closed for reasons up to the hotel to understand. The breakfast served also but 5 star standard and neither the fruits offered looked fresh. It seems hotel was offering breakfast for granted to just add it to its inclusions. The swimming pool lacked basic kits for adults and kids and we had wait for long before finally managing to get. For me this would be first last stay here. Faisal Muzammil - Delhi

Room Tip: Not a 5 Star Service Hotel
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank FAISAL m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Agra hotels

Surabaya
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 July 2014

I stay here for 6 days during my travelling to Agra.. Honestly this is best place i ever stay in all arround india... The staff is very friendly n helpfull, the room is nice,hotel was pretty.. Just one thing is the menu for breakfast is not variatif,i eat same food on breakfast everyday... The menu price for rest or room service is variatif n good but too overprice. Spa price is too high compare other places in 5* hotel everywhere...

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SherNhix84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, at Orient Taj, responded to this review, 16 July 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Tripadvisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. We are happy to note your culinary experience as well in the restaurant.

It is our constant endeavour to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have on us.

I have also made a note of your feedback about the breakfast menu.Your feedback has been shared with the team & we are working on improving on the negatives.
I would request you to kindly consider this incident as a one of the case and not a reflection of the usual standards that we at the Wyndham Grand follow or aspire to deliver to our most valued guest

We look forward to the opportunity of welcoming you back.

Thank you and warm regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

Pros
Beautiful property and very spacious rooms.
Courtasious staff.
Well located.
Good food.
Great play area for kids.
Huge pool.

Con's
No pressure in the showers in the bathroom.
Room service very slow.
Pool water very dirty, chipped tiles.
Food and drinks over priced.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank purvi29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 5 July 2014
Dear Guest,
Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.
We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation.
We are distressed by the fact that we could not come up to your expectations in some areas.
We apologize that services in different areas was not up to your expectation.
We have already shared your feedback with the team and assure you of exceeding your expectations whenever we get the chance to serve you again. Apologies for letting you down in certain aspects.

Once again I regret your disappointment and I hope that in time you will allow us the opportunity to serve you and to meet your expectations.
We look forward to the opportunity of welcoming you back.

Regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Cruces, New Mexico
Level 6 Contributor
417 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 2 July 2014

The check in was a bit rough. They could not find my agoda reservation for about 10-15 minutes and when I offered to look it up on my iPad, they told me that there would be a charge for the wifi but they would call agoda. This was not a good feeling, as you can imagine. However, the hotel is very nice. The beds are comfortable. There is warm-hottish water in the shower. The breakfast was fabulous. The staff seemed to require a tip for every task. The check out was a breeze. I would stay here again.

Room Tip: Away from the pool is probably quieter
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelingFool88005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 16 July 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Tripadvisor.

Let me offer my apologies for the situation you encountered during the check in , we will ensure it does get repeated in near future.

We are overwhelmed to read your kind words of appreciation for our product and service.

It is our constant endeavour to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have on us.We are happy to note your culinary experience as well in the restaurant.

We look forward to the opportunity of welcoming you back.

Thank you and warm regards,
Wyndham Grand Agra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 July 2014

Beyond gorgeous property, lush green gardens and ooozes Mughal architecture. Excellent rooms. Superb staff and service. Great food. They have like 6 restaurants in-house to choose from and all are top-notch! The mughal themed Pakhtoon particularly caught my attention and the live music along with the ambiance just makes your dinner date perfect! we stayed only for 2 nights so could try only 2 dinners :P Call them and ask for packages and they will include you breakfast and dinner and a complementary guide to visit the Taj. I bet they give you cars too if you ask. But we had our own.There is nothing I got to complain about. So much so that they even gave us a goodies bag on our way back (Freshly baked cookies)! Who wouldn’t want to go and stay there again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rashmi_SM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 7 July 2014
Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Trip Advisor.

We are delighted to read such encouraging comments for the hotel and the team who are equally pleased with your feedback and join me in thanking you. The hotel is located very close to the iconic monument of Love- “Taj Mahal.” After a day of exploring historical sites, relax in the spa or outdoor pool and dine at one of the on-site hotel restaurants. You can rest in comfortable, spacious rooms with convenient amenities.

We look forward to the opportunity of welcoming you back on your return visit to Wyndham Grand your home in Agra.

Warm regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
151 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
Reviewed 1 July 2014

We drove from Delhi (approx 5-6 hrs drive) to Agra to see the amazing Taj Mahal. We chose Wyndham Grand hotel during our 2 night stay. We were very warmly welcomed with the indian traditional (red dot on our foreheads). Swift check in and we were escorted to our room.

The resort is amazing with beautiful gardens. The rooms were extremely spacious, including shower and tub, (shower head needed replacing). TV mounted on the wall, marble flooring, very class and elegant i must say. The bed was kingsize and was extremely comfortable.

We had buffet breakfast included, Simran was extremely polite and helpful during the breakfast service. We were overall very pleased with our stay and would recommend others to choose Wyndham Grand resort. The rooms had wired connections to the internet, however i did not use this so i am not sure if this is free and if also available on wifi.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank akhiabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 7 July 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Tripadvisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to Simran, for whom it has been a tremendous source of inspiration. We are happy to note your culinary experience as well in the restaurant.

It is our constant endeavour to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have on us.
We are proud to have you as an ambassador of Wyndham Grand Agra and look forward to welcome you back soon!

Thank you and warm regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orient Taj

Property: Orient Taj
Address: Fatehabad Road, Agra 282006, India (Formerly Wyndham Grand)
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #106 of 143 Hotels in Agra
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Orient Taj 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more   less 
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