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“Palatial pleasure....!!!!!! ”
Review of Orient Taj

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Orient Taj
Ranked #104 of 145 Hotels in Agra
Gurugram (Gurgaon), India
Level 5 Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Palatial pleasure....!!!!!! ”
Reviewed 31 July 2014 via mobile

I stayed in this hotel with my wife for one night on 26th july and we loved it here.They have kept their prices very competitive and you get much more than what you are paying for.The check in was very smooth and we were offered a choice of welcome drinks.We were taken to the room in a golf cart and the person was explaining us the inclusions on the way and told us the way to the pool and various other areas.We took a dip in the pool in the evening which was very crowded probably some large corporate group staying in the hotel.We had our dinner outside the hotel but had our breakfast in the hotel restaurant.The bf buffet had a nice variety of various dishes and we enjoyed it. The hotel surely has areas of improvement but it can all be ignored when you are in a holiday mood and surely have not checked in to audit the hotel. We love the large courtyards they have and feel of staying in a palace. This hotel is highly recommended.

Stayed July 2014
Helpful?
Thank Vaibhav1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 3 August 2014
Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Tripadvisor.

We are delighted to read such encouraging comments for the hotel and the team who are equally pleased with your feedback and join me in thanking you. The hotel is located very close to the iconic monument of Love- “Taj Mahal.” After a day of exploring historical sites, relax in the spa or outdoor pool and dine at one of the on-site hotel restaurants. You can rest in comfortable, spacious rooms with convenient amenities.

We look forward to the opportunity of welcoming you back on your return visit to Wyndham Grand your home in Agra.

Thanks and regards,
Shitanshu Bhargava
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Lucknow, India
Level 5 Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 28 July 2014

Buiding itself is great. We went with family for short vacations. I enjoyed the stay a lot. Good value for money also. Staff is good, Swimming pool is nice, they ve seperate areas for kids pool. Reservation staff sounds overworked. Breakfast was really sumptuos and tastey.

  • Stayed July 2014, travelled with family
    • Value
    • Service
Helpful?
Thank vipulagrawal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manger at Orient Taj, responded to this review, 3 August 2014
Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Trip Advisor.

We are delighted to read such encouraging comments for the hotel and the team who are equally pleased with your feedback and join me in thanking you. The hotel is located very close to the iconic monument of Love- “Taj Mahal.” After a day of exploring historical sites, relax in the spa or outdoor pool and dine at one of the on-site hotel restaurants. You can rest in comfortable, spacious rooms with convenient amenities.

We look forward to the opportunity of welcoming you back on your return visit to Wyndham Grand your home in Agra.

Thanks and regards,
Wyndham Grand Agra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, India
Level 5 Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 July 2014

Stayed in this hotel on a weekend with my family. There was utter confusion at the reception and staff was not trained enough to take care of even 2 guests at a time. From architectural point of view this hotel is looks good but cleanliness, service, food etc are below average. I was shocked to see dirty plates stacked for breakfast. Utter chaos during breakfast. If this is the situation in off season, just imagine what would be the scene when hotel is nearly full. Rooms are pretty ordinary and not properly maintained/cleaned. Air conditioning in restaurants and in rooms lacks proper cooling. Overall very bad experience. By any means it does not deserve 5 star rating. Agra has many good hotels and this must be avoided.

Room Tip: Just avoid.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Pradeep-61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 5 August 2014
Dear Mr. Pradeep,

It was a pleasure to have you stay at Wyndham Grand Agra recently and thank you for taking the time to review us on Tripadvisor.

Let me offer my apologies for the situation you encountered. This is something that we try to avoid but, obviously, we sometimes fall short of the mark despite all our best efforts in satisfying the needs of every Guest.

Let me also share the fact that we have checked the guest history with the details and no complaint was made by this name in last three month.
As far as service in season or off season is concerned we are doing quite well in off season as well which you must have seen during your stay in the hotel.

Your feedback has been shared with the team & we are working on improving on the negatives.

Do let us know if you are planning for another trip to Agra and I assure you of exceeding your expectations on your next visit.

Warm Regards,
Wyndham Grand Agra Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Agra hotels

Gurugram (Gurgaon), India
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2014

We celebrated our younger son's 3rd Birthday and stayed at the hotel foe 2 days. It's a lovely property, very well made and have a great swimming pool.Lobby decoration is awesome. The entire hotel has hand painted ceiling which is very nice. Food is very good.It was great experience.

Room Tip: We stayed in the premium room and was interconnected.All premium rooms are on the ground floor and h...
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank saumya2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 3 August 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Tripadvisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. We are happy to note your culinary experience as well in the restaurant.

It is our constant endeavour to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have on us.

We look forward to the opportunity of welcoming you back.

Thank you and warm regards,
Wyndham Grand Agra Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 July 2014

Wyndham Grand. A real grandeur experience. I had a brief stay for just 1 day. But the stay really made me feel very royal and grand. Right from checkin till checkout, it was a complete royal treatment. After checkin, you will be taken to your rooms in a battery operated golf car (luggages will come in a seperate car). We booked a premier room and it was damn good. The rooms are categorised as different mahals/courts (example: birbal court, jahangir mahal, etc). There are 4 different restaurants to suit different cuisines. The rooms are amazing. Very clean and spacious. Equipped with flat screen LCD TVs, DVD players and all other modern amenities, the stay was very comfortable. The breakfast was fabulous. A very wide spread of sound indian dishes with fresh juices, cold/hot cofee, buttermilk, etc. The dessert spread was quite disappointing. But the main course spread was filling. Overall dining experience was very good. We had a pleasant walk around the property exploring different places. This property is a tourist spot by itself ;) Definitely worth the money you pay. Very much satisfied with the stay.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank explojana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 3 August 2014
Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Trip Advisor.

We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better. Thank you for the appreciative comments about our team and our hotel.

We look forward to welcoming you back to your home in Agra!

Thanks and regards,
Wyndham Grand Agra Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata
Level 6 Contributor
413 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 19 July 2014

We were there for a marriage this month. I have to say that the property is ordinary. Service was ordinary. Upkeep is not up to the mark.
The property is sprawling but if you want a golf cart to take you anywhere it takes forever.
The lock the bathrooms at the lobby at night strangely.
I would never stay there again.

Room Tip: I suppose you are better off taking rooms near the lobby.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank prasan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 3 August 2014
Dear Valued Guest

It was a pleasure to have you stay at Wyndham Grand Agra recently and thank you for taking the time to review us on Tripadvisor.

It is very important for us to get the constructive feedback which does not only give us the opportunity to address the issue, and find a way to fix the problem, it also demonstrates your desire for our hotel to improve in our service to you and all of our Guests.

Let me offer my apologies for the situation you encountered. This is something that we try to avoid but, obviously, we sometimes fall short of the mark despite all our best efforts in satisfying the needs of every Guest. After all, it is the Guest’s point of view that is most important to us.
Let me also share a fact with you that we have not noticed or received any feedback from the other guest during the wedding which we had in the month of July , i must share the fact that host of these wedding were extremely happy with the arrangement.

We have four Golf cart for the guest which is in use as per the guest request and there is probability for delay as you have mentioned in the feedback.

Bathroom in the lobby is never locked , for some urgent maintenance it can be closed for some time.
Do let us know if you are planning for another trip to Agra and I assure you of exceeding your expectations on your next visit.

Warm Regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 July 2014

The hotel is in a very good location in Agra – not too far from the major attractions including the Taj Mahal. First impressions were not helped by reception staff who seemed ambivalent about our arrival – ‘going through the motions’ would best describe their attitude. Once escorted out of the reception building and towards our rooms the vista was impressive – open grounds and gardens as a centrepiece with small-havalli-like complexes each containing a courtyard and surrounding rooms. The rooms were spacious, well-appointed and maintained.

We ventured to the bar for pre-dinner drinks and the fun started. The drink prices were excessive (even for foreigners) and some stocks were not available – admittedly we were there in the off-season. Our party of eight ordered meals, again some options were not available, and our meals were mixed up – we ended up scraping portions from one plate to the other to make up our meal orders. The meals themselves were just ok however not good value for money.

In summary, the facilities are impressive however we were underwhelmed by the hospitality.

  • Stayed July 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
1 Thank FJSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 3 August 2014
Dear Guest,

Thank you for choosing to stay with Wyndham Grand, Agra and for sharing your experience on Trip Advisor.

We are pleased to know that you had a wonderful stay and were impressed with the setting of the property as well as quality of accommodation.
We are distressed by the fact that we could not come up to your expectations in some areas . We will definitely work on improving upon our negatives.

We look forward to the opportunity of welcoming you back.

Regards,

Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orient Taj

Property: Orient Taj
Address: Fatehabad Road, Agra 282006, India (Formerly Wyndham Grand)
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #104 of 145 Hotels in Agra
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Orient Taj 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more   less 
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