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“Good Accomodation and Excellent Staff”
Review of Orient Taj

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Orient Taj
Ranked #98 of 145 Hotels in Agra
Calgary, Canada
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good Accomodation and Excellent Staff”
Reviewed 4 August 2014

We stayed here while visiting the Taj Mahal. The hotel was very relaxing in contrast to the general chaos of Agra. Our room was nice although a little dated and somewhat musty when we first arrived (likely due to the A/C initially being off). The courtyard was nice, but again it was a little rougher than what the professional photos might lead one to believe.

What set this hotel apart was the staff and in particular the dining staff at breakfast. I have truly never have a finer breakfast experience. The staff were so gracious and truly 'waited' us. At at times at least one waiter was about 10 feet from our table, trying to anticipate what we wanted before we actually wanted it.

In summary, I don't know if I would stay here based on the rooms/facilities alone, but I would definitely recommend it based on the staff.

  • Stayed February 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Calgary_Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 5 August 2014
Dear Guest,

Thank you for choosing Wyndham Grand Agra for your stay, a fantastic review and for your elaborated appreciation of each of our services.

I am so happy to know that you had a wonderful stay and were thoroughly impressed with the hotel, quality of accommodation and services.

As you have mentioned, a place is because of its people and so is Wyndham Grand. I am blessed to be working with a team of committed and enthusiastic people. Wyndham Grand experience is all about people and working together to create beautiful memories for all our guests.

We are proud to have you as an ambassador of Wyndham Grand Agra and look forward to welcome you back soon!

Warm Regards,
Wyndham Grand Agra Team
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (328)
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Maseru, Lesotho
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2014

It was a beautiful Hotel. the rooms were very clean and comfortable...
staff was also very friendly. We stayed here for 2 nights only as we had gone for a friend's wedding, went to Taj in the morning and went a another place around the corner from the hotel - beautiful restaurant which was also very affordable.

  • Stayed September 2013, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Nthazo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 5 August 2014
Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Trip Advisor.

The team is excited looking at your fantastic feedback and I am sure this will motivate them further to deliver high levels of guest satisfaction. Thank you for your excellent review.

It will be our distinct privilege to serve you in the future.

Thanks and regards,
Wyndham Grand Agra Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 August 2014 via mobile

Highly disappointed and furious! The hotel charged us for unconsumed in room boxes, hotel policies fail on trusting their customers for a few hundred bucks! Be aware when checking in and out to check the list of items unconsumed... They are capable of charging you unnecessarily!!! Highly overrated ... For a five star hotel and the room charges, the amenities and services are pretty disappointing. Will not come back here ever.

Stayed August 2014
Helpful?
6 Thank Rakhi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Agra hotels

Gurugram (Gurgaon), India
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 July 2014 via mobile

I stayed in this hotel with my wife for one night on 26th july and we loved it here.They have kept their prices very competitive and you get much more than what you are paying for.The check in was very smooth and we were offered a choice of welcome drinks.We were taken to the room in a golf cart and the person was explaining us the inclusions on the way and told us the way to the pool and various other areas.We took a dip in the pool in the evening which was very crowded probably some large corporate group staying in the hotel.We had our dinner outside the hotel but had our breakfast in the hotel restaurant.The bf buffet had a nice variety of various dishes and we enjoyed it. The hotel surely has areas of improvement but it can all be ignored when you are in a holiday mood and surely have not checked in to audit the hotel. We love the large courtyards they have and feel of staying in a palace. This hotel is highly recommended.

Stayed July 2014
Helpful?
Thank Vaibhav1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 3 August 2014
Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Tripadvisor.

We are delighted to read such encouraging comments for the hotel and the team who are equally pleased with your feedback and join me in thanking you. The hotel is located very close to the iconic monument of Love- “Taj Mahal.” After a day of exploring historical sites, relax in the spa or outdoor pool and dine at one of the on-site hotel restaurants. You can rest in comfortable, spacious rooms with convenient amenities.

We look forward to the opportunity of welcoming you back on your return visit to Wyndham Grand your home in Agra.

Thanks and regards,
Shitanshu Bhargava
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lucknow, India
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 28 July 2014

Buiding itself is great. We went with family for short vacations. I enjoyed the stay a lot. Good value for money also. Staff is good, Swimming pool is nice, they ve seperate areas for kids pool. Reservation staff sounds overworked. Breakfast was really sumptuos and tastey.

  • Stayed July 2014, travelled with family
    • Value
    • Service
Helpful?
Thank vipulagrawal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manger at Orient Taj, responded to this review, 3 August 2014
Dear Valued Guest,

It was a pleasure to have you stay at Wyndham Grand recently. Thank you for taking the time to review us on Trip Advisor.

We are delighted to read such encouraging comments for the hotel and the team who are equally pleased with your feedback and join me in thanking you. The hotel is located very close to the iconic monument of Love- “Taj Mahal.” After a day of exploring historical sites, relax in the spa or outdoor pool and dine at one of the on-site hotel restaurants. You can rest in comfortable, spacious rooms with convenient amenities.

We look forward to the opportunity of welcoming you back on your return visit to Wyndham Grand your home in Agra.

Thanks and regards,
Wyndham Grand Agra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, India
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 July 2014

Stayed in this hotel on a weekend with my family. There was utter confusion at the reception and staff was not trained enough to take care of even 2 guests at a time. From architectural point of view this hotel is looks good but cleanliness, service, food etc are below average. I was shocked to see dirty plates stacked for breakfast. Utter chaos during breakfast. If this is the situation in off season, just imagine what would be the scene when hotel is nearly full. Rooms are pretty ordinary and not properly maintained/cleaned. Air conditioning in restaurants and in rooms lacks proper cooling. Overall very bad experience. By any means it does not deserve 5 star rating. Agra has many good hotels and this must be avoided.

Room Tip: Just avoid.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Pradeep-61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 5 August 2014
Dear Mr. Pradeep,

It was a pleasure to have you stay at Wyndham Grand Agra recently and thank you for taking the time to review us on Tripadvisor.

Let me offer my apologies for the situation you encountered. This is something that we try to avoid but, obviously, we sometimes fall short of the mark despite all our best efforts in satisfying the needs of every Guest.

Let me also share the fact that we have checked the guest history with the details and no complaint was made by this name in last three month.
As far as service in season or off season is concerned we are doing quite well in off season as well which you must have seen during your stay in the hotel.

Your feedback has been shared with the team & we are working on improving on the negatives.

Do let us know if you are planning for another trip to Agra and I assure you of exceeding your expectations on your next visit.

Warm Regards,
Wyndham Grand Agra Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 July 2014

We celebrated our younger son's 3rd Birthday and stayed at the hotel foe 2 days. It's a lovely property, very well made and have a great swimming pool.Lobby decoration is awesome. The entire hotel has hand painted ceiling which is very nice. Food is very good.It was great experience.

Room Tip: We stayed in the premium room and was interconnected.All premium rooms are on the ground floor and h...
See more room tips
  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank saumya2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wyndham_Grand, Operations Manager at Orient Taj, responded to this review, 3 August 2014
Dear Guest,

Thank you for sparing your time for updating your experience on Tripadvisor.

We are overwhelmed to read your kind words of appreciation for our product and service.

I have conveyed your compliments to the team, for whom it has been a tremendous source of inspiration. We are happy to note your culinary experience as well in the restaurant.

It is our constant endeavour to provide our guests with the highest level of comfort and to make their stay truly memorable. Appreciation such as yours increases our motivation to achieve the expectations that our guests have on us.

We look forward to the opportunity of welcoming you back.

Thank you and warm regards,
Wyndham Grand Agra Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orient Taj

Property: Orient Taj
Address: Fatehabad Road, Agra 282006, India (Formerly Wyndham Grand)
Region: India > Uttar Pradesh > Agra District > Agra
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #98 of 145 Hotels in Agra
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Orient Taj 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Wyndham Grand located in the city of Taj, has been built on 18 acres of land with a large frontage. A beautiful hotel property inspired by the intricacy of Mughal architecture with splendid lawns, fountains and ancient interiors that take you back to an era of emperors and princes with the modern facilities. A masterpiece of architecture it is built on ''Mughal Theme'' with world class modern hi-tech amenities. It is attracting global leisure & business Tourists. The royal ambience, the intricate craftsmanship and the beautiful landscape makes it the most preferred destination in the itinerary of tourists. A visual delight for holiday makers as it revives the grandeur of the Mughal Emperors.Wyndham Grand Agra is perfect for an extended break with its idyllic settings, perfect location and world–class amenities. The hotel has 160 spacious suites and rooms. It offers many leisure options, including a large swimming pool and a luxury spa. The hotel has a variety of dining options, The Orient Café, Jharokha, Pakhtoon, Zaiqa serve authentic Mughalai , Indian and international cuisines. While Mharo Gaon, the village theme speciality restaurant is one of the major attractions in the city. Experience the heavenly beauty of Agra in all its tranquil glory. Recreated and preserved to awaken and rejuvenate your senses … to make you experience pure bliss. We offer many facilities, such as:-• Agra’s largest swimming pool with a submerged Pool Bar • Al-Sehat (Spa), Gymnasium, Steam & Sauna• Ta-Dhin (Discotheque)• Kiddies Playground with slides• Lobby & Lounge • Conference & Banquet Halls • Banquet Lawns • Reception, Luggage Store & Travel desk• Wireless internet connectivity• Tennis Court/ Basketball court • Mughal Garden. Our rooms are well integrated with the following features:- Entertainment: • LCD TV with remote • DVD Player • Cable channels Bed Features: • Bed side electronic control panels • Telephone/ cordless • International direct dialling telephones lines Dining: • 24 hours room service • Minibar • Tea/Coffee maker Rooms Features: • Non-Smoking rooms • In-room amenities • Air conditioning • Direct dial telephone • Electrical outlet at desk level • Bathrobes • Bathroom amenities • Hair dryer • Safe • Bathroom telephone • High-speed internet access / WiFi (Surcharge) • Bathtub/shower • Iron and ironing board (On Request)• Minibar • Newspaper on request ... more   less 
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